About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Chris serves Sourcing & Vendor Management Professionals with research focused on how organizations can define sourcing strategy, select and negotiate with key technology vendors, and maximize supplier performance over time. Chris is a recognized expert in IT and business services, and he focuses on how customers can manage innovation programs with their third-party service providers. He has written research about how the leading IT and business service providers facilitate innovation, introduce new technologies, and integrate technologies for IT and business customers. He has also created frameworks and evaluation methodologies to help sourcing professionals evaluate the risks, costs, and business value of emerging technologies. Prior to working on the sourcing and vendor management team, Chris served on Forrester's technology industry vendor strategy team. In this role, Chris wrote about topics relevant to technology strategists — such as long-term market trends, the importance of business customers in technology purchasing decisions, innovation, and emerging technology trends and disruptions.
Prior to his work as an analyst, Chris was in Forrester's consulting group, where he led strategy consulting engagements for leading technology vendors. He has helped technology clients with market sizing, competitive assessments, customer segmentation, product marketing, and M&A strategy. Prior to joining Forrester, Chris had several years of experience in strategy consulting, including advisory and market research work for Fortune 500 technology companies and private equity investors.
Chris received his M.B.A. from Georgetown University and his B.A., with honors, from Middlebury College.
For many sourcing and vendor management (S&VM) professionals, 2010 is likely to be a year of transition. With the economic meltdown of the past two years receding and cost-cutting initiatives now...
Executive Overview: The Services Sourcing Playbook
A major gap is growing between the technology demands of your organization and your IT organization's ability to keep up. This gap, which increases with the adoption of every new technology, has the...

Results From Forrester's Q4 2010 Global Sourcing And Vendor Management Priorities Online Survey
In October 2010 Forrester conducted a survey of 113 senior-level sourcing and vendor management (SVM) professionals from global organizations. The survey work was completed to clarify the broad range...
Many sourcing and vendor management (SVM) professionals who Forrester speaks with know that they need to play a proactive role in sourcing emerging technologies but have difficulty identifying which...
An Empowered Report: Sourcing Can Do More To Adapt To Changes In Business Technology
A major shift in the technology marketplace is moving technology purchasing power away from centralized IT departments and into the hands of individual employees. This shift, which is driven by rapid...
Work With Enterprise Architects To Ensure Technologies Fit Architecturally And Financially
Most sourcing professionals would like to play a more active role in identifying and sourcing new technologies but struggle to define their role in the process. The difficulty they face is not...
Leading Service Providers Weigh In On How They Help Clients Innovate
While innovation has been critical to the success of businesses for years, in the past decade interest in the term has exploded. Yet despite all of the hype, managing and measuring innovation remains...
Amid the ups and downs of the global economy, the interest in innovation among senior business leadership has only increased. Most CEOs recognize that in a business environment characterized by...
Planning For 2010 Requires A Clear Understanding Of Roles
For years, Forrester has written about the evolution of information technology (IT) into business technology (BT) — an idea that is rooted in Forrester's view that technology is becoming more...
Sourcing professionals need to bring more focus, clarity, and transparency to their emerging technology evaluations. To help, Forrester has created a framework consisting of six factors to consider...
A Key Role Emerges For Sourcing Execs As Community Platform Space Matures
Community platforms, no longer an "emerging technology" or regulated to use only in marketing departments, have evolved into common strategic business tools. As the market for these tools and...
Recent Forrester data about the role of social technology in the enterprise confirms what many business professionals already suspect: more people are using social technologies, and these...
Tools Will Be Critical To Maturing And Expanding Vendor Management
Forrester fielded 85 formal client inquiries on the topic of vendor management and the development of the vendor management office (VMO) over the past 12 months. These inquiries come from a variety...
An Empowered Report
The ability of consumers to self-provision their own technology resources has become one of the most talked-about trends in the technology industry. This trend, which will shape workforce behaviors...
Although evaluating emerging technologies is not the traditional responsibility of sourcing and vendor management (SVM) professionals, more SVM teams are steadily moving in that direction. Powerful...
While many sourcing and vendor management (SVM) professionals frequently play a critical role in evaluating emerging technologies, their exact responsibilities in this process are not always clearly...
When it comes to evaluating emerging technologies for adoption, sourcing and vendor management (SVM) and enterprise architect (EA) professionals play complementary roles. EA professionals typically...
An Empowered Report: Your Company's HEROes Need Your Help
Marketing and strategy professionals show an increased interest in videoconferencing as a collaboration tool. They are also interested in the vendor landscape and want to understand who the key...