Chris Andrews

VP, Research Director serving Sourcing & Vendor Management PROFESSIONALS

In his role as research director, Chris leads Forrester's Sourcing & Vendor Management research, which examines how companies define their relationships with suppliers, select and negotiate with key technology vendors, and maximize the value of their strategic partnerships.

Chris is a recognized expert in the technology services landscape, with a focus on how customers can create innovation and growth with their third-party services providers. His research examines how suppliers and buyers can create new, technology-supported business models. He covers topics such as digital business transformation, co-creation, new technology purchasing patterns, and shifting services marketplace dynamics.

Chris regularly advises clients on how to maximize the value of their partnerships. He has written research on how clients facilitate innovation with partners, introduce new technologies, and integrate technologies for IT and business customers. He has also created frameworks and evaluation methodologies to help sourcing professionals evaluate the risks, costs, and business value of emerging technologies. Prior to working on the Sourcing & Vendor Management team, Chris served on Forrester's technology industry vendor strategy team. In this role, Chris wrote about topics relevant to technology strategists — such as long-term market trends, the importance of business customers in technology purchasing decisions, innovation, and emerging technology trends and disruptions.

Previous Work Experience

Prior to his work as an analyst, Chris was in Forrester's consulting group, where he led strategy consulting engagements for leading technology vendors. He has helped technology clients with market sizing, competitive assessments, customer segmentation, product marketing, and M&A strategy. Prior to joining Forrester, Chris had several years of experience in strategy consulting, including advisory and market research work for Fortune 500 technology companies and private equity investors.

Education

Chris received his M.B.A. from Georgetown University and his B.A., with honors, from Middlebury College.

Chris Andrews's Research

  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: Global BYOD Management Services, Q2 2014

    Enterprise mobility is a top item on every organization's business and IT agenda — a reflection of the "mobile mind shift" that has already made its mark on 21st century business. Mobile b...

    • Downloads: 263
  • For Sourcing & Vendor Management Professionals

    Report: Setting A Technology Sourcing Strategy For Digital Disruption

    Technology-sourcing strategists face increasing pressure to support organizational goals of innovation and disruption in a digital world. Most organizations are still in the early stages of thei...

    • Downloads: 257
  • For Sourcing & Vendor Management Professionals

    Report: A New Path For IT SVM: Bridge The Marketing-Technology Sourcing Gap

    Your company's core relationship with its customers is being transformed by technology. In the "age of the customer," organizations that harness digital technologies to understand and engage wit...

    • Downloads: 151
  • For Sourcing & Vendor Management Professionals

    Report: Self-Provisioning Changes Traditional Sourcing Practices

    The ability of consumers to self-provision their own technology resources has become one of the most talked-about trends in the technology industry. This trend, which will shape workforce behavi...

    • Downloads: 265
  • For Sourcing & Vendor Management Professionals

    Report: Inquiry Spotlight: Vendor Management, H2 2010 To H1 2011

    Forrester fielded 85 formal client inquiries on the topic of vendor management and the development of the vendor management office (VMO) over the past 12 months. These inquiries come from a vari...

    • Downloads: 320
  • For Sourcing & Vendor Management Professionals

    Report: Hot Companies To Watch In 2008

    Technology vendors increasingly focus on using external sources to bolster their company's innovation. Driven by globalization trends — and a realization that they can't manage all of thei...

    • Downloads: 1541
  • For Sourcing & Vendor Management Professionals

    Report: SWOT: The Evolution Of IT Service Providers To Business Technology Competitors

    The market for traditional IT services will change dramatically over the next five years as more vendors realize the benefits of aligning their technology solutions with the needs of business cu...

    • Downloads: 1699
  • For Sourcing & Vendor Management Professionals

    Report: Hot Companies To Watch In 2008: Q2 Update

    The wide-ranging popularity of our first "Hot Companies To Watch" document, published in April 2008, highlighted a few important facts about technology strategists. First, it reflects the high l...

    • Downloads: 981
  • For Sourcing & Vendor Management Professionals

    Report: IT Services And Outsourcing Providers Positioning Benchmark, Q3 2008

    Forrester used its vendor positioning review methodology to evaluate 10 leading IT services and outsourcing providers across 14 criteria and three service domains and determine where they are cu...

    • Downloads: 1155
  • For Sourcing & Vendor Management Professionals

    Report: Seven Technologies Your Business Users Will Need You To Source In 2010

    For many sourcing and vendor management (S&VM) professionals, 2010 is likely to be a year of transition. With the economic meltdown of the past two years receding and cost-cutting initiatives no...

    • Downloads: 895
View all of Chris Andrews's Research

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