About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Chris serves CMO & Marketing Leadership Professionals as well as agency leaders. He is a leading expert on modern brand strategy, digital-era advertising, and the evolving agency landscape.
Chris has more than 17 years of experience in management consulting and advertising. He helps marketers navigate emerging media and technology, transform their advertising strategy, and adapt their organizations for the digital age. Clients such as Facebook, L'Oreal, Kraft Foods, HP, and IBM have turned to Chris for his thought leadership. Additionally, he has worked across a broad spectrum of agencies — including holding companies such as Omnicom and WPP, network agencies such as JWT and DDB, and digital agencies such as Digitas, Rosetta, VML, and Blast Radius — to improve their strategic capabilities, competitive positioning, and new business strategies.
Prior to Forrester, Chris worked in advertising for more than eight years, developing brand strategies and discovering breakthrough consumer insights for clients such as Mars, Michelin, Novartis, and Wachovia. Chris started his career as a management consultant for Accenture, where he developed customer experience and marketing technology strategies for clients such as AT&T and Bell South.
Chris is a member of The Wharton School's Future of Advertising project. He is also a regular contributor to industry publications and events, including Advertising Age CMO Strategy and the ANA.
Chris received an M.B.A. from Duke University and a B.A. in English from Bucknell University.
There's a great post about dysfunctional product roadmaps at Product Beautiful. I'll add a couple of other types to the list: The Hatch: Much like the TV show Lost, the roadmap hints...
[As promised, here's the first in the series about the tech industry's drive to reduce complexity.] Remember the magic number? It's the one thing from Psych 101 that you should recall,...
Just a quick reminder, our open house on thought leadership in the technology industry is tonight (Thursday) at 5 PM in the Foster City, CA office. Recommended for any product marketer or product...

Agile Teams Develop Strategies For Being Compliant While Staying Agile
In a recent blog post that I wrote right before the Agile 2012 conference in Dallas, I expressed my hope that the conference sessions would be full of specifics, not generalities. No, thank you, I...
Over the weekend, I attended the Silicon Valley Product Camp, one of the yearly un-conferences for product managers in the US, Canada, and beyond. During one of my sessions, a look into the role of...
As I said in my last blog post, we're looking for feedback on the questions we're asking about thought leadership in the technology industry. At the same time, we realized that it has been a...
It feels as though the word "value" has appeared in more discussions about software development and delivery than in the previous two decades. We see this increased demand for immediate, tangible...
[Another interesting finding about the requirements tool market, from research by Yours Truly and Mary Gerush. For other observations about this very interesting market, click here and here.] ...
Since earlier this week, when we launched our research project on thought leadership in the technology industry, we've already received some very valuable feedback in the Forrester community,...
We're now in Phase II of our first venture into Agile Research Development, an investigation of thought leadership in the technology industry. Phase II is when we start the actual primary...
Complexity is the nemesis of application developers everywhere. While software products' complexity may be, to a great extent, unavoidable, we don't have to complicate software development to...
Revolutions take two forms. The most familiar kind is the noisy, conspicuous, disjunctive event that marks a clean break from the past. Yesterday, George III was our monarch. Today, he's not. The...
Practically everyone who visits the Vatican stops to take a picture of the Swiss Guards. Ditto for the Queen's Guard at Windsor Castle, the Royal Life Guards at Rosenborg Castle in Copenhagen,...
In the last couple of years, an increasing number of technology companies have discovered, or rediscovered, or redefined their own portfolio. Here are a few examples of where you can see this new...
Scott Sehlhorst has an outstanding post at Tyner Blaine about documentation. Not technical documentation, but the information you write down to make the development process work. By work, I don't...
Obviously, as a regular blogger, I think social media are the cat's meow. However, when I use social media, I don't lapse into that blissed-out state that cats enjoy when they bust open a jar...
A recent conversation with executives from Clarizen, a software company in the work/project/task management realm, shows how profoundly SaaS can change the innovation process in technology companies....
Today was our first official update to the research plan (a.k.a. the development document) for our project investigating thought leadership in the technology industry. A quick refresher: this...
"Or you could just install Linux. ;-)" Believe it or not, that was a piece of "advice" that I discovered while trying to fix a problem with Google Chrome. The question was about a browser, but the...
Role And Industry Define The Biggest Differences Among Audiences
Tuning mix and message to energize a particular audience is one of the biggest challenges in tech marketing. Given the time and risks associated with this work, choosing the correct segments to...
App Dev Teams Reduce Uncertainties And Improve Delivery
In software development, road maps express to customers when valuable technology will be available. Unfortunately, software development includes many unpredictable elements, so the road map, which...
Making A Compelling Argument For ALM Investment
Implementing a more effective application life-cycle management (ALM) strategy will depend on making a compelling business case for investing in changes. Buying new ALM tools, hiring new staff, and...
Every year, people talk about the future of IT, which is shorthand for, "Some big changes may be in the works." In the last year, we've had to revise that sentence to read, "Some big changes are...