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Christian Kane

Analyst serving Infrastructure & Operations PROFESSIONALS

Christian serves Infrastructure & Operations Professionals and helps Forrester clients develop and improve their desktop and mobile strategy. His research spans mobile hardware, mobile operating systems, mobile device management, mobile application management, enterprise applications stores, mobile and bring-your-own-device (BYOD) policy, and mobile applications.

Previous Work Experience

Prior to his current role as a analyst, Christian was a researcher on Forrester's Infrastructure & Operations team. He interviewed hundreds of CIOs, enterprise architects, I&O Professionals, desktop operators, and technology vendors while conducting primary and secondary research for research reports and consulting engagements.

Education

Christian graduated from Boston University with a degree in international relations focused on economics.

Research Coverage:

Client Computing Hardware, Client Operating Systems & Software, Client Security & Management, IT Infrastructure & Operations, Mobile Application Development, Mobile Application Platforms, Mobile Email, Mobile Operating Systems, Mobile Professional Productivity, Mobile Software & Platforms, Smartphones, Windows Client OS

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Consumer Technographics (13)
Forrsights For Business Technology (11)

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eCommerce (29)
Tech Sector Economics (15)
Technology Product Strategies (13)
Security, Risk and Compliance (12)
Customer Experience Management (10)
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- Application Development (9)
- Customer Experience Management (10)
- eCommerce (29)
- Enterprise Mobility (1)
- Information Management (4)
- Interactive Marketing Strategy and Process (7)
- IT Management (8)
- IT Services (10)
- Packaged Applications (1)
- Security, Risk and Compliance (12)
- Tech Sector Economics (15)
- Technology Product Strategies (13)

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North America (33)
Europe (1)

Vendor

CSC (2)

53 results in Everything

Ellen Carney

For eBusiness & Channel Strategy Professionals
Blog:Mobile Insurance Seeding New (And Surprising) Business Alliances
Ellen CarneyJune 15, 2011
In the interviews we just wrapped up with insurance thought leaders, one thing’s certain: Mobile is going to play a BIG role in the future of insurance. Alongside another topic (about which...
For eBusiness & Channel Strategy Professionals
Tool:Insurers Maintained Unerring Focus On Managing All Kinds Of Risk
Ellen CarneyOctober 07, 2010
For eBusiness & Channel Strategy Professionals
Report:Case Study: MassMutual Helps Gen Yers See Into Their Futures
Edutainment Succeeds In Engaging Twentysomethings Through Digital Tools
Ellen CarneyJuly 27, 2011
The Retirement Services Division at Massachusetts Mutual Financial Group (MassMutual) provides retirement savings programs through employers across the US. An important segment that will consume...
- Downloads: 409
- Rating:
For eBusiness & Channel Strategy Professionals
Charts & Figures:PURE Asks Affluent Shoppers If Major Brands No Longer Fit Their Needs
Ellen CarneyJune 20, 2011
For eBusiness & Channel Strategy Professionals
Report:Financial Services Opportunities: Technology That Leads To Business Values
Inquiry Insights: Q1 2009 Through Q2 2010
Ellen CarneyOctober 07, 2010
Just because the recession is finally deemed over, it doesn't mean that the three financial services segments aren't still grappling with the recession's very long tail. To understand how the "Great...
- Downloads: 612
For eBusiness & Channel Strategy Professionals
Tool:"Cautious Optimism" Defines Insurer Sentiment In 2010
Ellen CarneyOctober 28, 2010
For eBusiness & Channel Strategy Professionals
Client Inquiry:How Insurance Companies Are Developing Their Billing Systems
Ellen CarneyAugust 16, 2012
How are insurance companies developing their billing systems? Are they running them on mainframes, moving them off to distributed systems, or using the cloud? Are they using commercial off-the-shelf...
For eBusiness & Channel Strategy Professionals
Client Inquiry:How Companies Are Leveraging Optical Character Recognition (OCR)
Ellen CarneyFebruary 11, 2011
We'd like some information around claims processing. Do you have insights around how companies leverage optical character recognition (OCR) for processing claims, including technologies/platforms and...
For eBusiness & Channel Strategy Professionals
Report:Tech Opportunities In The North American Insurance Industry
Emerging Technologies Spur New Insurer Thinking And New Vendor Applications
Ellen CarneyDecember 12, 2011
North American insurers are reorienting from business as usual, where actuaries and underwriter drive product creation and sales, to a "business-as-unusual" model in which insurers sell a customer...
- Downloads: 808
For eBusiness & Channel Strategy Professionals
Blog:Allstate’s Acquisition Of esurance: The Start Of Something Bigger For Ebiz Teams?
Ellen CarneyMay 19, 2011
I got jolt this morning, and it wasn’t from my coffee. The headlines in my morning insurance news push were all about last night's announcement that Allstate was acquiring...
For eBusiness & Channel Strategy Professionals
Client Inquiry:Market Sizing For Claims Disbursement
Ellen CarneyApril 29, 2011
Do you have any data on market sizing for claims disbursement? What is the overall annual revenue? What percentage of the insurer's portfolio does this make up? How many claims disbursements are made...
For eBusiness & Channel Strategy Professionals
Tool:Securities Inquiries Show Swing In Step With Market Events
Ellen CarneyOctober 07, 2010
For eBusiness & Channel Strategy Professionals
Tool:Banking Inquiries Show An Industry Whipped By Cyclical And Regulatory Factors
Ellen CarneyOctober 07, 2010
For eBusiness & Channel Strategy Professionals
Report:Taming The Insurance Claim Experience
An Integrated Channel Claims Strategy Improves Experience And Reins In Costs
Ellen CarneyMay 11, 2011
Claims are a big deal to both insurers and customers. It's an emotional time for claims customers, and costs and processes can go off the rails, affecting a variety of key insurance business metrics...
- Downloads: 622
For eBusiness & Channel Strategy Professionals
Report:The Future Of Insurance Is Mobile
Vision: The Mobile Insurance Strategy Playbook
Ellen CarneySeptember 28, 2012
Hold on tight — the business of insurance is changing, in large part due to customer demand for better experiences. What's fueling this changing demand? Mobile devices are everywhere, mobile...
- Downloads: 1087
- Comments: 2
- Rating:
For eBusiness & Channel Strategy Professionals
Report:Insurance eDelivery Adoption Has Room For Growth
Auto And Home Insurance Firms Should Refurbish eDelivery Strategies
Ellen CarneyJune 28, 2011
Paper bills, statements, and policies are a costly and unnecessary expenditure in the auto and homeowner insurance industry. Although it is idealistic at best to think that eBusiness teams at...
- Downloads: 515
For eBusiness & Channel Strategy Professionals
Blog:Insurance eBusiness Initiatives And IT Priorities And Spending Closely Aligned For 2012
Ellen CarneyDecember 13, 2011
The insurance industry is in the midst of some big changes. Those changes introduce very new pressures, priorities, and uncertainties into an industry whose business depends on stability. In these...
For eBusiness & Channel Strategy Professionals
Tool:Insurance Spend Reflects Economy And Increased Reliance On Outsourcing
Ellen CarneyOctober 28, 2010
For eBusiness & Channel Strategy Professionals
Report:Hot Banking Tech Companies To Watch In 2010: Q2 Update
Ellen CarneyJuly 16, 2010
Focusing on solving the core industry-specific business problems is the next big wave in the tech industry. Nowhere is it more evident of technology's unique role in solving business problems than in...
- Downloads: 740
For eBusiness & Channel Strategy Professionals
Tool:IT Budgets Increasing In 2010; Big Portion Of Spend Devoted To Apps
Ellen CarneyOctober 28, 2010
For eBusiness & Channel Strategy Professionals
Tool:Changing Business Landscape Driving Demand For New BT Roles In 2010
Ellen CarneyOctober 28, 2010
For eBusiness & Channel Strategy Professionals
Report:How Canadian Insurance Customers Use Different Channels
Ellen Carney, Peter WannemacherAugust 24, 2010
Canadians still use the phone as their primary channel for insurance. In fact, the phone was the only channel used by a majority of online Canadian insurance customers in the past year, while fewer...
- Downloads: 546
For eBusiness & Channel Strategy Professionals
Blog:Life Post-Meltdown: Insurance eBiz Pros Are Evolving Their Strategies (And They’re Asking Questions Of Forrester)
Ellen CarneyJuly 20, 2010
I recently sorted through just shy of 2,000 inquiries that Forrester analysts completed from insurance industry clients, from a grim Q1 2009 through the cautious optimism at the end of Q1...
For eBusiness & Channel Strategy Professionals
Blog:Clamoring For Answers Around Your Insurance Claims Strategy? You’re Not Alone
Ellen CarneyMarch 04, 2011
Without a doubt, the hottest inquiry category for insurance ebusiness and channel execs (and insurance IT, for that matter) has been anything to do with claims. And why not, since as one...
For eBusiness & Channel Strategy Professionals
Report:How US Insurance Customers Use Different Channels
Right-Channeling Delivers Big Business Impact For US Insurers
Ellen CarneyNovember 29, 2010
Insurance eBusiness and channel professionals are on the front lines of executing the carrier's business strategy: growing the business while controlling costs. But in a market with increasing price...
- Downloads: 1084
For eBusiness & Channel Strategy Professionals
Tool:Ability To Check Claim Status Online Reassures Claimants
Ellen CarneyMay 11, 2011

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Christian Kane

Analyst serving Infrastructure & Operations PROFESSIONALS

Research Coverage:

Refine your results

Date Range

Role

Methodology

Topics

All Topics

Industry

Region

Vendor

For eBusiness & Channel Strategy Professionals

Blog:Mobile Insurance Seeding New (And Surprising) Business Alliances

For eBusiness & Channel Strategy Professionals

Tool:Insurers Maintained Unerring Focus On Managing All Kinds Of Risk

For eBusiness & Channel Strategy Professionals

Report:Case Study: MassMutual Helps Gen Yers See Into Their Futures

For eBusiness & Channel Strategy Professionals

Charts & Figures:PURE Asks Affluent Shoppers If Major Brands No Longer Fit Their Needs

For eBusiness & Channel Strategy Professionals

Report:Financial Services Opportunities: Technology That Leads To Business Values

For eBusiness & Channel Strategy Professionals

Tool:"Cautious Optimism" Defines Insurer Sentiment In 2010

For eBusiness & Channel Strategy Professionals

Client Inquiry:How Insurance Companies Are Developing Their Billing Systems

For eBusiness & Channel Strategy Professionals

Client Inquiry:How Companies Are Leveraging Optical Character Recognition (OCR)

For eBusiness & Channel Strategy Professionals

Report:Tech Opportunities In The North American Insurance Industry

For eBusiness & Channel Strategy Professionals

Blog:Allstate’s Acquisition Of esurance: The Start Of Something Bigger For Ebiz Teams?

For eBusiness & Channel Strategy Professionals

Client Inquiry:Market Sizing For Claims Disbursement

For eBusiness & Channel Strategy Professionals

Tool:Securities Inquiries Show Swing In Step With Market Events

For eBusiness & Channel Strategy Professionals

Tool:Banking Inquiries Show An Industry Whipped By Cyclical And Regulatory Factors

For eBusiness & Channel Strategy Professionals

Report:Taming The Insurance Claim Experience

For eBusiness & Channel Strategy Professionals

Report:The Future Of Insurance Is Mobile

For eBusiness & Channel Strategy Professionals

Report:Insurance eDelivery Adoption Has Room For Growth

For eBusiness & Channel Strategy Professionals

Blog:Insurance eBusiness Initiatives And IT Priorities And Spending Closely Aligned For 2012

For eBusiness & Channel Strategy Professionals

Tool:Insurance Spend Reflects Economy And Increased Reliance On Outsourcing

For eBusiness & Channel Strategy Professionals

Report:Hot Banking Tech Companies To Watch In 2010: Q2 Update

For eBusiness & Channel Strategy Professionals

Tool:IT Budgets Increasing In 2010; Big Portion Of Spend Devoted To Apps

For eBusiness & Channel Strategy Professionals

Tool:Changing Business Landscape Driving Demand For New BT Roles In 2010

For eBusiness & Channel Strategy Professionals

Report:How Canadian Insurance Customers Use Different Channels

For eBusiness & Channel Strategy Professionals

Blog:Life Post-Meltdown: Insurance eBiz Pros Are Evolving Their Strategies (And They’re Asking Questions Of Forrester)

For eBusiness & Channel Strategy Professionals

Blog:Clamoring For Answers Around Your Insurance Claims Strategy? You’re Not Alone

For eBusiness & Channel Strategy Professionals

Report:How US Insurance Customers Use Different Channels

For eBusiness & Channel Strategy Professionals

Tool:Ability To Check Claim Status Online Reassures Claimants

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