Forrester

For Customer Experience Professionals

Blog:Join Us At Customer Experience Forum West In Los Angeles, November 14-15, 2012!

Our Forum For Customer Experience Professionals in Los Angeles is just four weeks away — and we have some exciting news! First, our final lineup of external speakers is confirmed. All of...

For Enterprise Architecture Professionals

Webinar:Mastering Your Product Data: It's Time To Revisit Product Information Management

Product data is the lifeblood of many large enterprises. For manufacturers and consumer product good companies, the efficiency of the product supply and distribution chain may be their one and only...

• Downloads: 82

For eBusiness & Channel Strategy Professionals

Blog:Motorola CLIQ Delights with Social Networking Capabilities

by Julie Ask I had the opportunity to demo MOTOBLUR on the Motorola CLIQ last night. The device will be available later this year with T-Mobile. It’s been a while since I’ve demo’ed a phone and...

For Infrastructure & Operations Professionals

Tool:Use Of Data Center Services And Colocation Is On The Rise

For Marketing Leadership Professionals

Blog:Next-Generation Mobile Experiences

  0in;line-height:16.8pt;background:white">Mobile phones and tablets are becoming the remote controls of our daily lives. Smartphones are the new digital hub for a growing percentage of...

Discussion:IT Service Desks and Customer Service?

Two months ago I wrote (OK, I edited and "filled out") a blog called 12 Pieces Of Advice For IT Service Desks – From A Customer!  which has proved to be my most popular blog in recent months. It...

For CIO Professionals

Webinar:The Corporate Strategy Services Market In 2009

The corporate strategy services market is undergoing fundamental changes induced and accelerated by the recession. While elementary issues with corporate strategy are quite immune from the current...

• Downloads: 138

For Infrastructure & Operations Professionals

Blog:Lessons from the Windows Vista Era

On October 22, Microsoft will release Windows 7, thereby effectively ending the Windows Vista era for consumers. That day can’t come too quickly: Windows Vista will go down in history as a...

For Vendor Strategy Professionals

Blog:Vendors can consider a new differentiator for their applications.

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For Application Development & Delivery Professionals

Blog:Goodbye Privacy. Conventional Security Measures Can Be Neutered By A Careless Programmer

More and more data is stored online by both consumers and businesses. The convenience of using services such as Dropbox, Box, Google Drive, Microsoft Live Skydrive,...

Discussion:Five Steps To Transform Your IT Service Management Strategy Today

For Enterprise Architecture Professionals

Webinar:TOGAF V9: Part Of The EA Toolbox

An enterprise architecture (EA) framework describes the deliverables an EA function should produce as well as how to create these deliverables. A framework helps EA leaders organize their efforts as...

• Downloads: 285

For eBusiness & Channel Strategy Professionals

Blog:Apple's Impact on Mobile Entertainment

Apple's announcements yesterday were mostly focused on iTunes and adding a video camera to the Nano (beautiful device by the way - shape, colors, form factor, weight (lessness) - blew me away)....

For eBusiness & Channel Strategy Professionals

Blog:Forrester Research is hiring — become a senior analyst on our global eBusiness team

If you see how fast corporate digital commerce is changing, it won’t surprise you to learn that Forrester is hiring. We’re hiring for the position of Senior analyst. This is a key job,...

Discussion:Online brand detractors - can you handle it?

With daily headlines reminding us of the impact of the Gulf of Mexico oil spill on the environment and on the standing of BP, I recalled a thread published 4 months ago in which we published the...

For Technology Marketing Professionals

Blog:Traditional requirements stink on ice, continued

First, let me belatedly acknowledge Luke Hohmann, who ranted eloquently about traditional requirements at his P-Camp session several days before I started this current screed. His observation was...

For Sales Enablement Professionals

Blog:Q&A with Jesper Thomsen, VP Sales & Customer Service, Maersk Line on B2B Customer Experience

Peter O'Neill here. I hope that most of you would agree that mastering customer experience is just as valuable for B2B firms as it is in B2C. And yet, there isn’t much information around on...

For eBusiness & Channel Strategy Professionals

Blog:Mobile Internet Usage Is Growing At A Phenom Pace ... Why?

Apps dominate the mobile conversation these days for a lot of well-demonstrated reasons, but with much less fanfare, the mobile Internet — especially the frequency of its users — has...

Discussion:TechRadar

For CIO Professionals

Webinar:Assessing Your BT Maturity

CIOs increasingly focus their technology leadership practices on driving business value from technology adoption. CIOs must drive value not only from traditional IT-led investments but more and more...

• Downloads: 147

For Application Development & Delivery Professionals

Blog:The Death of Process as a Product

During the last six weeks we have been researching the state of software development processes and a number of very interesting trends have become apparent. These trends and the results of our...

For Enterprise Architecture Professionals

Webinar:How BPM Can Improve Your Enterprise Agility

BPM projects can improve enterprise agility through improvements in operational efficiency and business innovation. This presentation discusses recent BPM survey data, highlights the key components...

• Downloads: 205

For Chief Marketing Officer Professionals

Blog:Apple's Nano video camera further erodes the camcorder market

You've got to be hating life if you're a videocamera maker like Sony or Kodak and you've just been bested yet again. First, it was the immensely successful Flip video cameras that sold...

For Technology Marketing Professionals

Blog:Busy, busy March

Several events of interest for product marketers and product managers involving Yours Truly: Forrester open house on the demographics of B2B technology buyers. Free, open to the public, in the...

For Marketing Leadership Professionals

Tool:Monthly Online Activities Of Online African Americans