About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Christine serves Marketing Leadership Professionals. She leads a research, consulting, and advisor team that helps clients develop their digital marketing strategy and programs. As a Forrester analyst in the past, Christine specialized in marketing, sales, and distribution strategies in consumer packaged goods. Christine has worked for Forrester since 1998 in various research and management positions across practices such as consumer markets, sourcing and vendor strategy, and software strategies.
Since joining Forrester in 1998, Christine has covered a variety of marketing and technology trends. Until becoming the practice leader for interactive marketing, Christine led a research team focused on digital channels such as search, email, online display, and social media. Her direct research coverage included marketing measurement strategies, marketing as a driver of corporate innovation, and the role of mobile channels in the overall marketing mix. From 2001 to 2006, Christine led Forrester's consumer product research on marketing, sales, and distribution processes. In that capacity, she launched Forrester's first research on Radio Frequency Identification (RFID) technology. Prior to this, Christine was an analyst on the eBusiness organization and services team at Forrester.
Christine has been widely quoted in the press, including the BBC, The Boston Globe, Fortune, The Globe and Mail, The New York Times, and The Wall Street Journal. Christine currently champions and hosts Forrester's long-running European Marketing & Strategy Forum. She has hosted and delivered keynotes at many events, including Forrester's North American Marketing Forum, Consumer Forum, Executive Forum, and Consumer Packaged Goods (CPG) Summit.
Prior to joining Forrester, Christine worked for the US Department of Health & Human Services.
Christine is a summa cum laude graduate of Loyola University, New Orleans.
How To Justify Your Digital Budget When The Market Is Low
In these uncertain times, marketers expect to cut 3% of their overall marketing budgets. As an interactive marketer, how do you protect your digital budget and ensure funding for future campaigns? By...
Assessment: The Social Marketing Playbook
Customers and employees are becoming increasingly empowered by social technologies, dramatically changing the way they communicate and collaborate. To succeed in this new world, companies must make...
The Best Mobile Campaigns Embrace The Medium
With 76% of US households owning at least one phone, mobile is a seductive channel for US marketers. But consumers' preconditioned skepticism to mobile ads means that marketers must design campaigns...
Mobile promises new ways for marketers to connect with their customers — like branded applications, video, and even on-the-go transactions — eventually. But in the short term, the...
Interactive Channels Will Be An Unapologetic Part Of The Marketing Mix
In North America in 2009, interactive marketing will assume an unapologetic — and, in some cases, central — role in the marketing mix thanks to both the ascendance of digital media and...
A Forrester Success Imperative Primer
It takes logic and emotion to sell digital campaigns to your boss. Smart interactive marketers do so by constructing a rich business case of both numbers and success stories. In this document,...
Consumers of all ages increasingly spend more time engaged with technology. In this graphical analysis of Forrester's North American Technographics® Benchmark Survey, 2008, Interactive Marketers...
Web site imagery builds brands when it is both helpful and engaging. Interactive marketers should work with their customer experience counterparts to ensure that Web site imagery supports brand...
Net Promoter has become a popular way to measure customer satisfaction and loyalty. But, as with any single measurement, it doesn't tell the entire story. To put a Net Promoter Score — or any...
Integrated Campaigns And Social Media Resonate With Female Boomers
Often overlooked by marketers in favor of their younger counterparts, Boomer women's deep pockets can enrich marketers' coffers. How much are they worth? Nearly $300 a month. Boomer women spend more...
Refresh Your Recruitment, Training, And Retention Tactics
Marketers must focus on building expertise in social media and marketing analytics in order to better serve customers. By adding new tactics to existing recruitment, training, and retention efforts,...
Facing the challenge of building awareness among hard-to-reach consumers, Pfizer added mobile to its Lipitor marketing mix as a way to extend reach. The offer: text-based mobile coupons for a free...
Instant messaging (IM) is one of the most widely used activities among European online users. IM usage is not just restricted to youths and teens but is also popular among older age groups such as...
At the US insurance giant Allstate, senior marketers have created a world-class measurement approach by focusing on both scientific methods and effective communication of measurement outcomes. But...
Continuous Improvement: The Digital Media Buying Playbook
This report of the digital media buying playbook will guide marketers to think beyond the possibilities of programmatic media management in display; take them down the path to embracing programmatic...
Wachovia has built a culture of accountability by nurturing an expertise in statistical analysis and predictive modeling. Marketing leadership professionals can glean a host of measurement best...
Zagat Survey needed to reach mobile power users — a relatively small group — to market ZAGAT TO GO, a mobile product featuring its restaurant and nightspot reviews. To do so, it explored...
At CTIA 2007, The Wireless Industry Commits To Mobile Marketing
The audience for mobile campaigns now tops 37 million, but interactive marketers are still more likely to experiment with PC-based emerging channels — many of which have smaller reach. What's...
Time Inc., an early adopter of mobile marketing, has gleaned numerous best practices from not only its own mobile marketing efforts but also those of its advertising partners. Among these best...
The American Cancer Society (ACS) — a seasoned interactive marketer — saw mobile as an additional channel to connect people to its resources. The organization used targeted mobile keyword...