About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Chris is a Research Director serving Infrastructure & Operations Professionals and leads a research team focused on workforce and mobile technology. This research focuses on how I&O leaders can take a more agile approach to help enable and empower the workforce with technology to drive higher employee engagement and productivity. He has written extensively on this and other topics like how cloud services affect how IT pros deliver email and collaboration services to their employees. Chris also researches and supports the purchasing and architectural decisions that affect Microsoft-based client and server platforms and Microsoft-based collaboration infrastructures. He has helped Forrester's IT clients make technology implementation decisions and negotiate Microsoft software licensing agreements.
Prior to rejoining Forrester in 2006, Chris was a technology and systems consultant, guiding small and medium-size businesses (SMBs) in running their IT departments and managing and monitoring the stability, performance, and security of their server and network infrastructure. He planned and implemented client projects encompassing Microsoft licensing and other infrastructure purchases, large-scale Microsoft Active Directory domain migrations, messaging environments, regulatory compliance, multisite disaster recovery and replication, backups, and security. In his previous role at Forrester, he conducted both primary and secondary research to support competitive analyses on infrastructure technologies.
Chris also worked at Intel as a hardware engineer focusing on the design and testing of low-power processors.
Christopher holds a B.S. in computer engineering from Lehigh University.
Strategic Plan: The Mobile Insurance Strategy Playbook
Mobile strategies fail when firms approach them as purely technology solutions without clear business objectives and stakeholder support. Having a documented strategic plan that all stakeholders...

The Age Of The Customer Drives Four Insurance eBusiness Mega Trends
Four market forces are putting the squeeze on insurance eBusiness professionals in 2012. What should eBusiness and channel strategy executives be thinking about as they forge ahead this year? This...

Inquiry Insights: Q1 2009 Through Q2 2010
Just because the recession is finally deemed over, it doesn't mean that the three financial services segments aren't still grappling with the recession's very long tail. To understand how the "Great...

Right-Channeling Delivers Big Business Impact For US Insurers
Yee Hah! The worst recession since the Great Depression was declared officially over in June of 2009. We should be feeling great, since all things considered, the insurance industry fared pretty well...
Vision: The Mobile Insurance Strategy Playbook
Hold on tight — the business of insurance is changing, in large part due to customer demand for better experiences. What's fueling this changing demand? Mobile devices are everywhere, mobile...

Insurers Must Catch Up To The Sophistication Of Today's Fraudsters
Fraud costs the US insurance industry upward of $40 billion, which the industry then passes on to policyholders in the form of higher premiums. Financial crime is on the rise as fraudsters become...
Without a doubt, the hottest inquiry category for insurance ebusiness and channel execs (and insurance IT, for that matter) has been anything to do with claims. And why not, since as one...
Landscape: The Mobile Insurance Strategy Playbook
Insurance companies are rolling out a widening range of mobile insurance functionality for both consumers and agents. While there's substantial consumer interest in mobile insurance, actual use is...

We'd like some information around claims processing. Do you have insights around how companies leverage optical character recognition (OCR) for processing claims, including technologies/platforms and...
Do you have any data on market sizing for claims disbursement? What is the overall annual revenue? What percentage of the insurer's portfolio does this make up? How many claims disbursements are made...
Focusing on solving the core industry-specific business problems is the next big wave in the tech industry. Nowhere is it more evident of technology's unique role in solving business problems than in...
The insurance industry is in the midst of some big changes. Those changes introduce very new pressures, priorities, and uncertainties into an industry whose business depends on stability. In these...
Online affluent consumers who buy insurance in the US are older and more technology-savvy when compared with online Americans who buy insurance. These millionaire insurance customers are self-made,...
Right-Channeling Delivers Big Business Impact For US Insurers
Insurance eBusiness and channel professionals are on the front lines of executing the carrier's business strategy: growing the business while controlling costs. But in a market with increasing price...
I got jolt this morning, and it wasn’t from my coffee. The headlines in my morning insurance news push were all about last night's announcement that Allstate was acquiring...
Canadians still use the phone as their primary channel for insurance. In fact, the phone was the only channel used by a majority of online Canadian insurance customers in the past year, while fewer...
ING's Interactive Life Insurance Tool Separates The Education From The Sale
In 2005, ING US Insurance embarked on a strategy to expand its sales of individual term life insurance to the US middle market. Many Americans don't have either any or enough life insurance coverage...
Edutainment Succeeds In Engaging Twentysomethings Through Digital Tools
The Retirement Services Division at Massachusetts Mutual Financial Group (MassMutual) provides retirement savings programs through employers across the US. An important segment that will consume...

Forrester assessed the secure websites of five American private passenger auto insurers: Allstate Insurance, Geico, Liberty Mutual Insurance, Progressive Casualty Insurance, and State Farm Mutual...
After a record year for claims, a continued poor investment climate, and an economy mired in the doldrums, rates in the US for auto and especially homeowners insurance have no place to go but up....
With the global economy thawing out after the long winter of the financial crisis, the small business market is on the rebound. And it's not just in the US. In markets extending from...
This year, North American insurers overall are pretty darn happy. For starters, there clear signs that the economy is finally starting to gain steam, premiums are on the rise, the market’s...