Christopher Voce

Principal Analyst & Research Director serving Infrastructure & Operations PROFESSIONALS

Chris is a research director serving Infrastructure & Operations Professionals and leads a research team focused on workforce and mobile technology. This research focuses on how I&O leaders can take a more agile approach to help enable and empower the workforce with technology to drive higher employee engagement and productivity. He has written extensively on this and other topics, such as how cloud services affect how IT pros deliver email and collaboration services to their employees. Chris also researches and supports the purchasing and architectural decisions that affect Microsoft-based client and server platforms and Microsoft-based collaboration infrastructures. He has helped Forrester's IT clients make technology implementation decisions and negotiate Microsoft software licensing agreements.

Previous Work Experience

Prior to rejoining Forrester in 2006, Chris was a technology and systems consultant, guiding small and medium-size businesses (SMBs) in running their IT departments and managing and monitoring the stability, performance, and security of their server and network infrastructure. He planned and implemented client projects encompassing Microsoft licensing and other infrastructure purchases, large-scale Microsoft Active Directory domain migrations, messaging environments, regulatory compliance, multisite disaster recovery and replication, backups, and security. In his previous role at Forrester, he conducted both primary and secondary research to support competitive analyses on infrastructure technologies.

Chris also worked at Intel as a hardware engineer focusing on the design and testing of low-power processors.

Education

Christopher holds a B.S. in computer engineering from Lehigh University.

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31 results in Reports

  • Christopher Voce
  • Infrastructure & Operations
  • For Infrastructure & Operations Professionals

    Report:Should Your Email Live In The Cloud? An Infrastructure And Operations Analysis

    Rethinking Where Your Email Lives And Who's Managing It

    There isn't much that hasn't already been said about the criticality of email in business today — but the cost of hosting and managing your own email infrastructure is probably reaching the...

    • Downloads: 1679
  • For Infrastructure & Operations Professionals

    Report:Thinking About Desktop Virtualization? Rethink Your Windows Licensing Strategy

    As a desktop operations professional, you've managed to avoid getting down in the weeds with Microsoft licensing — unfortunately, times have changed. Desktop virtualization is forcing desktop...

    • Downloads: 1339
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Cloud-Based Email Vendors

    A Look At The Players And The Criteria You Should Use To Differentiate Them

    Infrastructure and operations executives have shown a tremendous interest in the cloud to provision email and collaboration services to their employees. Why? Cloud-based email and collaboration can...

    • Downloads: 1368
  • For Infrastructure & Operations Professionals

    Report:Case Study: Learning From GlaxoSmithKline's Cloud-Based Email Decision Process

    How GlaxoSmithKline Decided To Move To Microsoft Online Services

    GlaxoSmithKline is moving approximately 90,000 email users to Microsoft's Exchange Online, a cloud-delivered service. To make the decision, GlaxoSmithKline (GSK) went through a rigorous internal...

    • Downloads: 1139
  • For Infrastructure & Operations Professionals

    Report:Solving SharePoint Infrastructure Problems

    Examining The Challenges, Solutions, And Partner Ecosystem Surrounding SharePoint

    SharePoint has achieved great success, but as organizations shine a bright spotlight on it they also reveal some of its nasty little challenges. Building it, running it, and even licensing it can be...

    • Downloads: 928
  • For Infrastructure & Operations Professionals

    Report:Exchange 2010 — An Upgrade Worth Considering

    Better Back End, Basic Archiving, And Bigger Mailboxes Lead The Benefits List

    Email is business dial tone. Whether on computers or smartphones, email is the most popular application. And Microsoft Exchange is a popular choice for business email. Microsoft's recent release of...

    • Downloads: 873
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Active Directory Management Solutions, Q4 2007

    NetPro And Quest Software Lead, With NetIQ Close Behind

    Forrester evaluated leading Active Directory management solution vendors across 82 criteria and found that Quest Software and NetPro lead in Active Directory management. Quest provides the most...

    • Downloads: 670
  • For Infrastructure & Operations Professionals

    Report:Q&A: Licensing Microsoft Cloud Services

    How Sending Your Infrastructure Into The Cloud Impacts Microsoft Licensing

    Microsoft communication and collaboration customers are at a crossroads. How should they handle Exchange and SharePoint — keep running it themselves and try to manage the costs, or ship it off...

    • Downloads: 824
  • For Infrastructure & Operations Professionals

    Report:X86 Server Virtualization For High Availability And Disaster Recovery

    How x86 Server Virtualization Affects Business Resiliency

    To date, the primary driver behind the adoption of server virtualization has been consolidation. But as enterprises gain experience with the technology, additional uses and benefits are surfacing....

    • Downloads: 756
  • For Infrastructure & Operations Professionals

    Report:Inquiry Spotlight: Corporate Email, Q1 2009

    Corporate email is a hot topic, and Forrester has received more than 130 inquiries on the topic from IT professionals within the past year. Email impacts several parts of IT, from the infrastructure...

    • Downloads: 581
  • For Infrastructure & Operations Professionals

    Report:Learn From Those Who Have Made The Leap To Cloud-Based Email

    Solid Preparation And Proper Pilots Lead To Successful Migrations

    Infrastructure and operations (I&O) chiefs at companies large and small are beginning to entrust their email to Google, IBM, Microsoft, and other hosters. Migrating email — a business-critical...

    • Downloads: 745
  • For Infrastructure & Operations Professionals

    Report:Protecting Email With The Cloud

    How Cloud Services Can Play A Role In Message Continuity And Recovery

    Ensuring that your users can access email and keep business moving in the event of a disaster is critical, but it can be complex and costly. Traditional methods carry heavy facility, hardware,...

    • Downloads: 648
  • For Infrastructure & Operations Professionals

    Report:Q&A: SharePoint's Licensing Complexities

    Licensing SharePoint, And How Federation And Virtualization Play A Role

    Microsoft's SharePoint continues to spread like wildfire, making it difficult for IT to respond with efficient ways to deploy and manage it. SharePoint is a component in Microsoft's broader...

    • Downloads: 670
  • For Infrastructure & Operations Professionals

    Report:Inquiry Spotlight: Cloud-Based Email, Q3 2009

    Interest in cloud-based email is rapidly rising. The promise of reducing operational costs and refocusing on their core competencies has many Forrester customers asking about the cloud. Cloud-based...

    • Downloads: 626
  • For Infrastructure & Operations Professionals

    Report:Trimming The Fat From Exchange

    Strategies To Consolidate Resources Dedicated To Running Microsoft Exchange Server Infrastructure

    Consolidation is top of mind for many IT managers, and a portly email infrastructure is a ripe target to put on a diet. Business factors such as mergers and acquisitions and technical factors such as...

    • Downloads: 528
  • For Infrastructure & Operations Professionals

    Report:Inquiry Spotlight: Microsoft Licensing, Q4 2008

    Of the more than 20,000 inquiries Forrester receives annually, a very regular stream comes from IT operations professionals and sourcing and vendor management teams about Microsoft licensing —...

    • Downloads: 513
  • For Infrastructure & Operations Professionals

    Report:Aligning Your VMware Licensing Strategy With Your Broader Virtualization Plans

    It's not easy for enterprises evaluating their licensing options with VMware. In addition to worrying about the mechanics of how an enterprise licensing agreement (ELA) fits with your internal...

    • Downloads: 516
  • For Infrastructure & Operations Professionals

    Report:Peer Adoption: The State Of Server Virtualization

    This data chart examines the usage and trends of server virtualization in enterprises today as well as the motivations that drive adoption.

    • Downloads: 5
  • For Infrastructure & Operations Professionals

    Report:Case Study: What Enterprises Can Learn From Universities' Cloud-Based Hybrid Email

    Faced with escalating costs in providing email and rising student needs, schools are looking for a better way than going it alone. Educational institutions like St. John's University and Hinds...

    • Downloads: 538
  • For Infrastructure & Operations Professionals

    Report:Untangling Windows Server Licensing Issues

    Windows Server 2008, formerly code-named Longhorn, is finally out in the wild. The new version delivers enhancements in virtualization, manageability, and security that will entice firms to the new...

    • Downloads: 500
  • For Infrastructure & Operations Professionals

    Report:Is Hyper-V For You?

    Answering Questions Related To, And Examining The Benefits And Gaps Of, Microsoft's Server Virtualization Solution

    Although VMware has significant mind and wallet share in organizations' server virtualization plans, and some show an interest in Xen, many of the servers out there run a Microsoft server OS —...

    • Downloads: 469
  • For Infrastructure & Operations Professionals

    Report:Measuring The Cloud's Impact On Corporate Email

    There is a significant amount of cost, complexity, and attention required to maintain corporate email on premise -- and firms are looking for a better way. The cloud offers the promise of simplifying...

    • Downloads: 16
  • For Infrastructure & Operations Professionals

    Report:Create A Habitat Of Technology Engagement And Enablement For Your Workforce

    Executive Overview: The Workforce Enablement Playbook

    BYOD. BYOPC. Consumerization. These are the words that send shivers down the spines of infrastructure and operations (I&O) professionals responsible for "end user computing" in their companies....

    • Downloads: 343
  • For Infrastructure & Operations Professionals

    Report:Habitat For Engagement: Unleash Workforce Potential With Agile Enablement

    Vision: The Workforce Enablement Playbook

    This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives responsible for "end user computing" — the delivery and support of technology and...

    • Downloads: 351
  • For Infrastructure & Operations Professionals

    Report:How To Connect Your Mobile Workforce To Cloud-Based Email

    Interest in cloud-based email is mounting as pressures for IT infrastructure and operations professionals (I&O) to manage and secure smartphones and tablets for an increasingly mobile workforce are...

    • Downloads: 394