Forrester

For Application Development & Delivery Professionals

Report:Market Overview: Chat Solutions For Customer Service

Twenty Solutions For Delivering Differentiated Experiences

Customers demand superior service and support as the price for their ongoing loyalty and patronage, and they are increasingly leveraging the chat channel for customer service. The chat vendor...

• Downloads: 148

For Sales Enablement Professionals

Report:Evaluate Your Channel Partner Loyalty Initiative

Benchmarks: The Channel Partner Loyalty Playbook

In 2012, Forrester surveyed channel professionals to get a pulse on the progress vendors are making toward successfully building channel partner loyalty programs. The results show that the majority...

• Downloads: 61
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For CIO Professionals

Report:Document Collaboration Vendor Landscape

In 2009, Forrester produced The Forrester Wave™: Collaboration Platform to evaluate a maturing vendor landscape for document collaboration solutions. Since that report, the market has seen...

• Downloads: 198
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For Marketing Leadership Professionals

Report:B2B Groundswell Awards For Communities

Learn From The Winners About Best Practices To Emulate

Outstanding business-to-business (B2B) community and social marketers took a variety of approaches to community marketing in Forrester's 2012 B2B Groundswell Awards, and each of them has demonstrated...

• Downloads: 81

For Infrastructure & Operations Professionals

Report:Revive Your IT Management Software Portfolio

Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

• Downloads: 168

For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Data Center Networking Hardware, Q1 2013

Distinct Competencies Separate The Core Vendors

In Forrester's 85-criteria evaluation of vendors that offered data networking solutions, Forrester identified eight significant solution providers in this category — Alcatel-Lucent, Arista...

• Downloads: 525
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For Customer Experience Professionals

Report:Lessons From Forrester's 2012 Voice Of The Customer Award Winners

A Look Inside The Voice Of The Customer Programs At Barclaycard US, Cisco, And Vanguard

This year, Forrester recognized three winners of its fourth annual Voice Of The Customer Awards: Barclaycard US, Cisco Systems, and The Vanguard Group. Each of the winning voice of the customer (VoC)...

• Downloads: 444
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For Infrastructure & Operations Professionals

Report:The Software-Defined Data Center Is The Future Of Infrastructure Architecture

Vision: The IT Infrastructure Playbook

Over the last two decades, IT infrastructure and operations (I&O) teams have been in a race with complexity. As business requirements have mounted, generations of technology have been implemented to...

• Downloads: 907
• Rating:

For Marketing Leadership Professionals

Report:Spotlight On Award-Winning Communities

Processes: The B2B Online Community Playbook

This report showcases the exemplary community processes into practice by Forrester's 2011 Groundswell Award winners and finalists. These community leaders did not achieve success by luck, rather they...

• Downloads: 505

For CIO Professionals

Report:The Forrester Wave™: Room-Based Videoconferencing, Q3 2012

Polycom, Cisco, And LifeSize Lead, Followed By Resurgents Radvision And Teliris And Aggressive Entrants Huawei And Vidyo

In Forrester's 39-criteria evaluation of videoconferencing solution vendors, we identified the seven most significant providers in the category — Cisco, Huawei, LifeSize, Polycom, Radvision,...

• Downloads: 420
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For CIO Professionals

Report:The Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012

In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems,...

• Downloads: 944
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For Infrastructure & Operations Professionals

Report:Networking Predictions For 2013

Networking's Renaissance Breaks Down The Technology Silos And Introduces Teamwork

As infrastructure & operations (I&O) leaders move aggressively to execute on their private cloud plans, they've run headlong into growing frictions between networking professionals and the rest of...

• Downloads: 1063
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Market Overview: Data Center Networking Solutions, Q1 2012

The Data Center Networking Solutions Mimic I&O's Virtualization Maturity

Over the past year, infrastructure and operations (I&O) professionals have focused their enterprise networking efforts on readying network infrastructure to support virtualization, consolidation,...

• Downloads: 802

For Security & Risk Professionals

Report:Navigate The Fragmented Mobile Security Market

Build/Buy Capabilities: The Mobile Security And Operations Playbook

There is an explosion of both corporate-owned and personally owned mobile devices in the enterprise. Mobility unleashes employee productivity, but it also opens the floodgates for security as well as...

• Downloads: 2057

For Customer Experience Professionals

Report:Case Study: Cisco Quad Gives Employees CARS Experiences

Forrester believes that next-generation digital experiences will be customized, aggregated, relevant, and social (CARS). Cisco Systems' Quad collaboration tool illustrates how CARS can be equally...

• Downloads: 121
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For Infrastructure & Operations Professionals

Report:Case Study: A Revolutionary Change Within Cisco IT Helps Manage IT's Value-Add

How Service Portfolio Management Transitioned Cisco IT To A Partner Player

Cisco's CIO and several of her IT leaders introduced an IT-wide change in how they manage their organization and communicate their performance both within and outside of the IT organization. The...

• Downloads: 297

For CIO Professionals

Report:The Forrester Wave™: Enterprise Social Platforms, Q3 2011

IBM, Jive, NewsGator, And Telligent Lead A Rapidly Maturing Field

In Forrester's first ever, 62-criteria evaluation of enterprise social platform vendors, we found that IBM, Jive, NewsGator, and Telligent led the pack due to breadth and depth of functionality and...

• Downloads: 2605

For CIO Professionals

Report:The Forrester Wave™: Mobile Collaboration, Q3 2011

Mobile collaboration means putting collaboration workloads onto all-important smartphones and tablets, then delivering a great user experience anywhere, anytime, on any device. This is a high bar to...

• Downloads: 2378

For Infrastructure & Operations Professionals

Report:Market Overview: IT Process Automation, Q3 2011

Embrace IT Process Automation Technology As Your Foundation To Industrial IT

The tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and diversity of...

• Downloads: 973

For Security & Risk Professionals

Report:Market Overview: Intrusion Prevention Systems, Q2 2011

A Mature Space, IPS Is Still The Bulwark Of Network Security

An intrusion prevention system (IPS) complements traditional firewalls by inspecting the entire network packet looking for malicious traffic that is often invisible to Layer 3 firewalls. While...

• Downloads: 968

For Application Development & Delivery Professionals

Report:Evaluating Cisco's Strategy: How Many Market Adjacencies Are Too Many?

This document provides vendor strategists with an evaluation of Cisco's corporate restructuring announcement. Cisco's vision is explained and its network-centric offerings are analyzed. Additionally,...

• Downloads: 15

For Customer Insights Professionals

Report:Preparing For The Intelligent Enterprise: A Blueprint For Market Insights Professionals

Why Market Insights + Customer Intelligence = Competitive Advantage

Companies now have more data on their customers than ever before, from surveys to social media, web analytics, and transactional data. However, most firms lack the structure and process to translate...

• Downloads: 882

For CIO Professionals

Report:Services-Led Solutions Reshape The Security Market

Redefining Your Competition, Partners, And Value Proposition When Everyone's A Security Vendor

The IT security market is about to undergo a significant transformation toward becoming a services-led market. Several disruptive trends are overwhelming end user IT security practices, and the...

• Downloads: 838

For CIO Professionals

Report:Market Overview: Video Platforms For The Enterprise

Companies are using streaming video — live and on-demand — to enhance marketing, training, and business communications with internal and external audiences. The market for video...

• Downloads: 1006
• Comments: 4

For CIO Professionals

Report:US Tech Market Outlook: Q1 2011

Building A Springboard In 2011 For Even Stronger Growth In 2012

While overall US tech market growth of 8.0% in 2011 will be a bit slower than the 8.9% growth in 2010, this year will still be a bright year for tech vendors. Yet, based on their own revenue...

• Downloads: 1061