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For CIO Professionals
Between webcasting, webconferencing, and videoconferencing tools, the market for delivering slide presentations to a live audience is full of substitutes. Different products vary in their scalability...
- Downloads: 96
For Application Development & Delivery Professionals
Twenty Solutions For Delivering Differentiated Experiences
Customers demand superior service and support as the price for their ongoing loyalty and patronage, and they are increasingly leveraging the chat channel for customer service. The chat vendor...
- Downloads: 647
For Customer Insights Professionals
Why Market Insights + Customer Intelligence = Competitive Advantage
Companies now have more data on their customers than ever before, from surveys to social media, web analytics, and transactional data. However, most firms lack the structure and process to translate...
- Downloads: 986