Forrester

DESCRIPTION

In the wake of extended economic downturn and changing (and growing) constituent demands, a new paradigm of governance is emerging: engaged government. That is, governments better engage with constituents in order to fulfill their missions more efficiently and effectively. New information and communication technologies contribute to the engagement, which will happen at the local level — through increasingly digital cities.

This session will explore how technologies — such as smartphones and mobile access, collaboration and social media, business intelligence and analytics, and cloud computing technologies in the form of both software- and platform-as-a-service — enable and enhance constituent engagement, transforming government and methods of governance. Beyond individual citizens, technologies and new governance models also enable governments to improve business environments and reach out to both small businesses and larger enterprises.  

This webinar discusses specific best practices, such as Transport for London's Developers' Area enabling citizen-sourced applications; Boston's Citizens Connect for citizen reporting; the NYC Big App competition; Rio de Janeiro's Rio Idéais initiative; and Portland, Oregon's use of the Kickstarter platform to encourage social entrepreneurship; as well as examples of online participatory budgeting, the use of budget simulation games, and other constituent engagement initiatives.

Agenda:

• Complex socio-economic dynamics challenge current governance models.
• Governance through constituent engagement goes beyond eGovernment services.
• Consumerization of IT — through mobile and social technologies — expands tools for governments to reach and engage their constituents, and vice versa.
• These new tools constitute civic technology, a growing class of technology that improves the efficiency and effectiveness of the public sector.

Vendors Mentioned: CitySourced, Challenge Post, CKAN, Code for America, DataMarket, FixMyStreet, IBM, InnoCentive, Innovation Games, Liquid Ops, Love Clean Streets, Microsoft, SeeClickFix, Socrata, and Synteractive.