Claire Schooley

Principal Analyst serving Application Development & Delivery PROFESSIONALS

As a principal analyst, Claire supports Application Development & Delivery Professionals. She covers the strategy and technology associated with talent management, including performance, succession planning, formal and informal learning, and recruiting. She also researches the effect of retiring workers and the new generation of workers on human capital management and development. In addition, Claire leads Forrester's work on change management from the people perspective.

Previous Work Experience

Claire has more than 25 years of experience in education, management, and consulting. She came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, she assisted organizations in creating the vision, development plan, and policy for HR departments working with educators and community members. She also developed and produced eLearning courses for educators.

Previously, Claire directed and managed math and science technology training institutes at Lawrence Hall of Science, University of California, Berkeley, which assisted educators in integrating technology into the public school curriculum. She also evaluated computer and video coursework and produced video programs.

Additionally, Claire served as director of Instruction Television Service for KQED in San Francisco. She developed the broadcast service for schools, advised administrators, and produced educational programs for children and adults.


Claire holds a B.S. from Bridgewater State College and an M.S. in education from Northeastern University. She has completed doctoral work in elementary education at the University of Illinois at Urbana-Champaign.

Claire Schooley's Research

  • For Application Development & Delivery Professionals

    Report: Drive Continuous Improvement With Strong Change Management And Employee Training

    In a constantly evolving society, enterprises and their employees continuously struggle to remain both competitive and profitable. Ongoing technological innovations have made it increasingly dif...

    • Downloads: 587
  • For Application Development & Delivery Professionals

    Report: Improve Customer Engagement With A Blended Learning Strategy

    Employee competence is a crucial dynamic for companies. Employee knowledge, skills, and abilities affect a company's productivity, ability to innovate, and success in satisfying customers. With ...

    • Downloads: 92
  • For Application Development & Delivery Professionals

    Report: Disrupt The Employee Performance Process To Align With Business And Customer Outcomes

    The employee performance appraisal is an underperforming, periodic business process that is loathed by both employees and managers alike. Historically linked to the annual salary review, perform...

    • Downloads: 164
  • For Application Development & Delivery Professionals

    Report: Customer-Obsessed Firms Need To Unify Their Workforce Strategies

    Companies have traditionally kept their contingent and permanent workforce strategies separate. Human resources (HR) departments focused on permanent employees —recruiting, hiring, onboard...

    • Downloads: 103
  • For Application Development & Delivery Professionals

    Report: HRM Benchmarks: Helping Companies Achieve Process Excellence

    Continuous improvement is a major goal of organizations as they strive to be leaders in their market in product and services quality, customer satisfaction, and as an employer of choice. Human r...

    • Downloads: 107
  • For CIOs

    Report: The Forrester Wave™: Enterprise Learning Management Suites, Q1 2008

    In Forrester's 90-criteria evaluation of learning management system (LMS) vendors, we found that Saba, SumTotal Systems, and Plateau Systems lead the pack by providing feature-rich offerings and...

    • Downloads: 2318
  • For Application Development & Delivery Professionals

    Report: Topic Overview: Human Resource Management

    The most important investments that businesses and government organizations make are in their people. In addition to direct expenditures on compensation and benefits, organizations invest in tec...

    • Downloads: 2654
  • For Application Development & Delivery Professionals

    Report: TechRadar™ For Business Process Professionals: Human Resource Management Apps, Q1 2010

    Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. Mo...

    • Downloads: 2069
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Talent Management, Q2 2011

    In Forrester's 108-criteria evaluation of talent management vendors that offer suites for both learning and performance, we found that Plateau Systems edged out Cornerstone OnDemand, Saba Softwa...

    • Downloads: 1852
  • For Application Development & Delivery Professionals

    Report: The Four Pillars Of Talent Management

    Companies are more aware today of the importance of managing talent with the assistance of technology and the criticality of having a complete integrated solution including recruiting, talent ma...

    • Downloads: 1615
View all of Claire Schooley's Research

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