Clay Richardson

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.

Education

Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

Clay Richardson's Research

  • For Enterprise Architecture Professionals

    Report: Getting Down To Basics On Smart Process Apps

    Smart process applications represent a new category of software applications that are designed to support collaborative business activities, both the internal, operational collaboration that is ...

    • Downloads: 40
  • For CIOs

    Report: How To Succeed With Smart Process Apps For Cases

    Smart process applications represent a new category of software applications that are designed to support collaborative business activities. This collaboration can occur in the customer-oriented...

    • Downloads: 44
  • For Enterprise Architecture Professionals

    Report: Brief: IBM Recasts BPM For Rapid App Delivery

    IBM was a leader in our Forrester Wave™: BPM Suites, Q1 2013 market evaluation. Since publishing our 2013 market evaluation, IBM made several announcements that move the product and the co...

    • Downloads: 64
  • For Enterprise Architecture Professionals

    Report: Brief: Pegasystems Makes Headway Into Front Office

    Pegasystems is well known as the provider of a solid business process management platform — bringing sophisticated, if complex, capabilities to the back-office processes of their customers...

    • Downloads: 68
  • For Enterprise Architecture Professionals

    Report: Building The Strategic Plan For Process Change

    In the age of the customer, business processes will present obstacles or help accelerate better customer experience. Process change teams will need to look closely at their business process mana...

    • Downloads: 574
  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: Business Process Management Suites, Q3 2010

    Forrester evaluated 11 leading business process management (BPM) suite vendors against 148 criteria reflecting the requirements of business process professionals running large-scale BPM programs...

    • Downloads: 3968
  • For Enterprise Architecture Professionals

    Report: Lean: The New Business Technology Imperative

    Everyone wants to be lean these days, whether when stepping off a scale in the morning or reviewing the cost of running a successful business. But just how do you define "Lean" — especiall...

    • Downloads: 4526
  • For Enterprise Architecture Professionals

    Report: Forrester TechRadar™ For BP&A Pros: Business Process Management Suites, Q3 2009

    Business process management (BPM) refers to a broad category of software, typically sold as a suite, that automates, improves, and optimizes business processes across the full range of process a...

    • Downloads: 1897
  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: BPM Suites, Q1 2013

    In Forrester's 59-criteria evaluation of business process management (BPM) suite vendors, we identified the 10 most significant software providers in the category — Appian, Bizagi, Cordys,...

    • Downloads: 1449
  • For Enterprise Architecture Professionals

    Report: The Importance Of Matching BPM Tools To The Process

    The world is a complex place, and business process management (BPM) is no exception. Forrester defines BPM as a discipline for continually improving cross-functional business processes. In contr...

    • Downloads: 1512
View all of Clay Richardson's Research

Clients who work with Clay Richardson also work with: