Clay Richardson

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.

Education

Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

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    • For eBusiness & Channel Strategy Professionals

      Blog:Paperless at LGA

      The TSA and Continental Airlines launched paperless boarding pass capabilities at LaGuardia Airport this week, bringing the number of airports to host the service to ten. Alaska Airlines, Delta and...

      • For eBusiness & Channel Strategy Professionals

        Blog:Retailers Focus on Multiple Holiday Sales Driving Tactics, in Addition to Search

        According to the 2008 JupiterResearch Executive Survey results, online retailers continue to put search engine marketing spending at the top of their holiday sales driving tactics. Nonetheless, this...

        • For Sourcing & Vendor Management Professionals

          Report:SAP Services Market Overview

          Navigating A Crowded SAP Partner Landscape In The Digital Era

          Today's SAP solutions extend far beyond systems of record that manage financials and supply chain processes. Through mobility, analytics, cloud, social, and ecosystem solutions, the SAP platform has...

          • Downloads: 390
        • For Application Development & Delivery Professionals

          Charts & Figures:The 2010 Global Banking Platform Playing Field

        • For Application Development & Delivery Professionals

          Blog:Do Application Developers Need To Change Their Ways?

          Controversies and eccentricities notwithstanding, Michael Jackson is a brilliant musical artist and performer. I was acutely aware of this on February 2009 in London after 3...

          • For Vendor Strategy Professionals

            Blog:Symantec's acquisition of MessageLabs

            This acquisition extends Symantec into the security software-as-a service (SSaaS) market, but it doesn’t in itself provide any proof that Symantec is looking at SSaaS strategically. For example, we...

            • For Application Development & Delivery Professionals

              Charts & Figures:The 2010 Global Banking Platform Playing Field

            • For Infrastructure & Operations Professionals

              Blog:Free Isn't The Half Of It. AWS Pushes Cloud Economics Further

              This week Amazon Web Services announced a new pricing tier for its Elastic Compute Cloud (EC2) service and in doing so has differentiated its offering even further. At first blush the free tier...

              • For Customer Insights Professionals

                Blog:Measuring Engagement: A Case Study

                Engagement is such a grand concept that relates to everything from purchasing and repeat usage to satisfaction and recommendation behavior. Customer intelligence professionals want to nail it...

                • For eBusiness & Channel Strategy Professionals

                  Blog:Amazon Rocks

                  I know, we are in the depths of an economic quagmire, but could we just take a sec to recognize that the biggest online retailer just posted a 31% increase in revenue. That is huge given the...

                  • For CMO Professionals

                    Report:The Future Of Apple Inc.

                    By 2013, Apple's Product Mix Will Make It A Credible Hub Of The Digital Home

                    Consumer product strategists frequently ask Forrester how Apple's product strategy will evolve: What will Apple's product portfolio look like five years from now, and how is Apple preparing for that...

                    • Downloads: 1386
                  • For Enterprise Architecture Professionals

                    Blog:Artificial Intelligence Needs More Than A Name, It Needs Personality

                    IBM's acquisition of Cognea, a startup that creates virtual assistants of multiple personalities, further reinforces that voice is not enough for artificial intelligence.  You need...

                    • For Application Development & Delivery Professionals

                      Charts & Figures:Global Banking Platform Success 2005 To 2010

                    • For Marketing Leadership Professionals

                      Blog:Three Reasons To Stop Demonizing Facebook And Mark Zuckerberg

                      Facebook owns spectacular portions of its users’ time and has the right to use their data; this is the basis for Facebook’s significant revenue potential and is a great reason why we...

                      • For Content & Collaboration Professionals

                        Blog:Microsoft Surface: A User Experience Designed For People

                        by Erica Driver At the end of May, Microsoft announced a project called Microsoft Surface. Microsoft Surface is a new, game-changing computing interface: a 30-inch display table that individuals or...

                        • For Customer Insights Professionals

                          Blog:Clarifying The Market Mix Modeling Landscape

                          In the process of developing my new coverage area: marketing measurement, I'm working on a report to clarify the market mix modeling landscape and give customer intelligence professionals a sense of...

                          • For Sourcing & Vendor Management Professionals

                            Report:Offshore Vendor Snapshots

                            Profiles Of iGate, MphasiS, Syntel, And Tech Mahindra

                            Continuing Forrester's coverage of Indian outsourcers, this report puts the spotlight on the bottom half of the top 10 Indian outsourcers. These vendors are able to offer best-of-breed services in...

                            • Downloads: 213
                          • For eBusiness & Channel Strategy Professionals

                            Blog:American Airlines Unbundling?

                            According to the Associated Press, American Airlines is planning to follow the Air Canada a la carte pricing structure as early as next year. Air Canada�s so-called unbundled approach is tiered to...

                            • For CIO Professionals

                              Report:Compuware Continues To Be A Leader In The PPM Market

                              The Forrester Wave™ Vendor Summary, Q4 2007

                              When large companies are looking for robust and highly functional project portfolio management (PPM) solution alternatives, Compuware should be on their shortlist. Well-earned name recognition keeps...

                              • Downloads: 242
                            • For Customer Insights Professionals

                              Webinar:Market Overview: Enterprise Marketing Platforms

                              This teleconference was originally scheduled for March 23, 2007.DescriptionThis teleconference provides an overview of the enterprise marketing applications market. We will discuss the state of the...

                              • Downloads: 129
                            • For Infrastructure & Operations Professionals

                              Blog:Microsoft's New Surface Makes A Strong Case For Device Consolidation

                              Yesterday, Microsoft released the Surface Pro 3, a 12" touchscreen device billed as "the tablet that can replace your laptop." Sporting some hard-core computing bona fides (including Intel processors...

                              • For Application Development & Delivery Professionals

                                Charts & Figures:Business Intelligence Is Moving From Silos To Centralization To Agility

                              • For Application Development & Delivery Professionals

                                Blog:Where Do *You* Find The Best Software Developers?

                                Here at Forrester, we’re beginning a new stream of research focused on where firms are finding the best software developers. And by best, I mean a few key attributes, including being...

                                • For Enterprise Architecture Professionals

                                  Blog:Spiders And Elephants – Social Connections And Big Data Will Determine The Next Big Winners And Losers

                                  I’ve been following a couple of 2011 developments that together may determine the next big technology winners and losers. To get your click, I’ve been obscure in my title. Spiders refers...

                                  • For Application Development & Delivery Professionals

                                    Report:Oracle's PeopleSoft Enterprise CRM Is A Strong Performer In The PRM Tools Market

                                    The Forrester Wave™ Vendor Summary, Q2 2007

                                    Oracle's PeopleSoft Enterprise CRM product line has a significant base of loyal customers that value the integration benefits and usability of PeopleSoft's HR and ERP suite. Oracle's Applications...

                                    • Downloads: 71
                                  • For CIO Professionals

                                    Charts & Figures:Governments Lag Other Organizations In Their Prioritization Of Mobile Initiatives

                                    Governments Not Only Embrace The Mobile Mind Shift, They Enable It