About Forrester
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Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.
Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.
Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.
Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.
Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.
Orchestrate Digital For The Best Brand Experience
Digital has been widely embraced by consumers and by many parts of the enterprise. But the adoption of digital channels — Web sites, mobile apps, online sales and customer service, and other...
Tools And Technology: The 21st Century Brand Marketing Playbook
Building a 21st century brand requires marketers to form new types of partnership with agencies. As with the fast-changing technology landscape, it's up to marketers to stay current with the...

How do you support, promote, and incent your thought leaders?
Mastering The Customer Data Flow Requires Marketing And IT To Join Forces
Today's marketing organization must use technology to deliver compelling brand experiences and drive business growth. Today's IT organizations must tune their efforts to needs of the business. This...
This is a wonderful insight in how to get a large company moving in a new direction with Social media.
Performance Management: The 21st Century Brand Marketing Playbook
To effectively manage agency partners, marketers must reorient themselves to the shifting terrain of the agency landscape. All agencies are digitizing their core capabilities to help clients engage...
Please share it here or email to dina@digibizmarketing.com.Thanks,Dina MalenDigital Marketing/Social Media Consultant/Coachwww.digibizmarketing.com646-770-1727
The Five Habits Of Highly Adaptive Marketers
Three out of four CMOs plan to revamp their organizations for the digital age by the end of 2011. The reason? Their initial efforts to create digital departments and outsource digital capabilities...
Although television is the overall dominant advertising medium in US, marketers are now seeing audience fragmentation across the spectrum of broadcast and cable networks. In the digital world,...
Road Map: The Marketing Mix Optimization Playbook
Marketing mix optimization (MMO) has become an indispensable discipline for marketing leaders because it helps in effectively allocating marketing budgets across an increasingly fragmented media and...
CMOs continue to fall short in marketing innovation. Most marketers experiment instead, putting the lion's share of their investment into testing one P of the marketing mix: promotion. While new...
According to a recent AdAge Article, births have surpassed immigration as the main driver of growth in the U.S. Hispanic market. This is reigniting the question of how brands can most effectively...
How much time and money are you investing into your SEO? What is your website page rank? your visibility online, your net reputation and online conversions? Are you familiar with " The Anatomy of...
Why Control Of Digital Subscriptions Is The New Media Battleground
Contrary to the assertions of popular writers or influential hand-wringers, people still pay for content, spending an average of $81 per month to get their favorite media products. But how they pay...
We're looking at how aggressively marketers are increasing their spend and hiring this year, and need your input.- What's your attitude towards the economy, are you spending more this year to fuel...
Most People Are Happy To Wait To Upgrade To 3D TV
At the opening of 2010, the world's largest TV manufacturers came to the Consumer Electronics Show (CES) full of heady promises about the future of 3D TV. Despite the success of 3D films at the box...
Budget season is upon us. With a rapidly changing media landscape, many marketers are re-evaluating how they allocate their marketing dollars. What's on your mind as you plan your budget for 2012? ...
I'd love to see more of these articles that show comparative data. All too often we get a EU or UK version that pops up 3-4 months later. Surely it could easily be wrapped up into one article.
I've been challenged with developing new product creation ideas. Is there a model to follow or specific research resources that Forrester recommends?
It used to be that TV was one of the easiest media channels to plan against. Marketers pulled reach and frequency reports were content to know their spots aired during a show that got a specific...
I just blogged about how B2B budgets and Charles Dickens have something in common. They both come with Great Expectations.Forrester's recent B2B Marketing Organizations And Investments Survey shows...