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Clay Richardson

Senior Analyst serving Enterprise Architecture PROFESSIONALS

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.


Education

Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

Research Coverage:

Business Process Management (BPM), Business Process Management Suites, Business Process Methodologies, Business Process Modeling, Business Transformation, Cognizant Technology Solutions, Dell, Deloitte, IBM, Oracle, Packaged Applications, Workflow

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13 results in Everything

  • IT Services
  • Enterprise Architecture

  • For Enterprise Architecture Professionals

    Report:Planning For Cloud 2.0

    How Cloud Infrastructure-As-A-Service Will Change For The Better

    Galen SchreckJune 22, 2011

    Cloud computing is still in its infancy, and it's already becoming clear that the first versions of infrastructure–as-a-service (IaaS) need some improvement. To plan their strategy for public...

    • Downloads: 1175

  • For Enterprise Architecture Professionals

    Report:The Top 15 Technology Trends EA Should Watch: 2011 To 2013

    An Empowered Report: High-Impact Technologies That You Should Track

    Gene LeganzaOctober 14, 2010

    Forrester began summarizing technology trends last year to help enterprise architects create their organizations' technology watch lists. For this year's list of top trends, we've used the same...

    • Downloads: 6696

  • For Enterprise Architecture Professionals

    Tool:Forrester Wave™: Managed Print Services, Q2 2012

    Craig Le ClairMay 10, 2012

  • For Enterprise Architecture Professionals

    Charts & Figures:Current SEP Suites Across Verticals And Horizontals

    Alexander Peters, Ph.D.July 18, 2011

  • For Enterprise Architecture Professionals

    Client Inquiry:ECM Consulting Firms

    Alan WeintraubJanuary 10, 2011

    Can you provide us an overview of consulting firms that are strong at working with companies to define their enterprise content management (ECM) strategy, including file archiving, content management...

    • For Enterprise Architecture Professionals

      Report:Turning BPM Into A Strategic Capability

      Lessons Learned From A Professional Business Process Outsourcer

      Alexander Peters, Ph.D.July 18, 2011

      Many organizations embark on business process management (BPM) programs that focus on the efficiency of technologies like enterprise resource planning (ERP) and BPM suites (BPMSes). Mature process...

      • Downloads: 636

    • For Enterprise Architecture Professionals

      Report:Evaluating Application Fit With Cloud

      Questions You Should Be Asking To Determine Where To Run Your Apps

      Galen SchreckMay 5, 2011

      Faced with a multitude of public and private infrastructure-as-a-service (IaaS) offerings, firms must determine their approach for leveraging these options. Enterprise architects should begin mapping...

      • Downloads: 1080

    • For Enterprise Architecture Professionals

      Report:The Forrester Wave™: Managed Print Services, Q2 2012

      Vendors Move Toward Mature Service Offerings

      Craig Le ClairMay 10, 2012

      While many offices look modern, unplanned and unmanaged use of printers, fax machines, copiers, and scanners leads to significant waste. Managed print services (MPS) are designed to help a business...

      • Downloads: 563
      • Rating:

    • For Enterprise Architecture Professionals

      Tool:Criteria Used To Select Technologies

      Gene LeganzaOctober 14, 2010

    • For Enterprise Architecture Professionals

      Report:Cloud Computing Road Map For Enterprise Architects

      Galen SchreckOctober 24, 2011

      The purpose of this road map is to illustrate the implementation timing of the infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) technologies evaluated in Forrester's...

      • Downloads: 177

    • For Enterprise Architecture Professionals

      Client Inquiry:Assurance-Based Architectural Activity

      Alex CullenJune 20, 2011

      Can you outsource all of architecture? Where do you draw the boundaries between the accountability of the internal architecture team and the architectural responsibilities of the supplier?

      • For Enterprise Architecture Professionals

        Report:How To Successfully Set Up IT Infrastructure For Your Business In China

        Charlie DaiMarch 29, 2013

        For the thousands of foreign companies that establish business operations in China every year, one of the first things on their to-do lists is setting up IT infrastructure, including horizontal and...

        • Downloads: 86
        • Rating:

      • For Enterprise Architecture Professionals

        Report:The Top 10 Business, Process, And Technology Trends Impacting Business Process Pros In 2011

        Connie Moore, Rob KarelApril 12, 2011

        Business process (BP) professionals live at the crossroads of business and technology, providing business process management (BPM) insights to technologists and process technology insights to...

        • Downloads: 2071
       
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