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Clay Richardson

Senior Analyst serving Enterprise Architecture PROFESSIONALS

Find Clay on:
Blog: Enterprise Architecture Blog

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.

Education

Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

Research Coverage:

Business Process Management, Business Process Management Suites, Business Process Methodologies, Business Process Modeling, Business Transformation, Cognizant Technology Solutions, Dell, Deloitte, IBM, Oracle, Packaged Applications, Workflow

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38 results in Everything

Chip Gliedman

For Chief Information Officer Professionals
Blog:Managing A Portfolio Of Innovations
Chip GliedmanMarch 29, 2012
CIOs consistently tell us that they want to exploit new technologies to drive innovation in the business. While many CIOs have groups chartered with R&D or new technology research, and most...
For CIO Professionals
Report:Industry Innovation: US Federal Government
Technology Trends That Will Change The Way Government Operates
Chip GliedmanMay 31, 2011
The US government, with its almost $80 billion annual IT budget, is one of the largest consumers of IT goods and services in the world. It is therefore not surprising that the same technological...
- Downloads: 786
For CIO Professionals
Report:Empowered Business Technology Defined
The Future IT Organization And Its Implications For CIOs
Khalid Kark, Bobby Cameron, Marc Cecere, Nigel Fenwick, Chip Gliedman, Craig SymonsJuly 18, 2011
The empowered era has brought about a paradigm shift for IT organizations. Employees and customers are no longer relying on IT to provision and manage technology. They are using social, mobile,...
- Downloads: 818
- Rating:
For CIO Professionals
Charts & Figures:Sustained Innovation Requires Capabilities At Three Levels
Chip GliedmanApril 17, 2013
For CIO Professionals
Report:CIOs Need To Act As Investment Managers To Best Manage Their Options
Changing Business Requirements Require Flexible Technology Options
Chip GliedmanAugust 25, 2011
In today's competitive environment, it is crucial to have the flexibility to react to rapidly changing market conditions. Companies obtain flexibility by creating options — to scale up or down,...
- Downloads: 373
For Chief Information Officer Professionals
Blog:CIOs: How Are You Linked In To Your Company's Revenue Stream?
Chip GliedmanSeptember 08, 2011
In today’s technology-fueled marketplace, the underlying systems, automated processes, and communications channels become crucial to continuing and growing your company’s revenue stream...
For CIO Professionals
Report:Forrester's BT Portfolio Management Leadership Maturity Self-Assessment
Chip Gliedman, Tim DeGennaroDecember 09, 2010
This self-assessment workbook will help IT leaders assess the current state of their BT portfolio management leadership maturity and will serve as a tool to guide the organization’s development...
- Downloads: 38
For CIO Professionals
Report:Building An IT Portfolio Management Function
Chip GliedmanJuly 08, 2010
The IT portfolio represents the collection of projects, expenditures, and existing technology investments. IT portfolio management includes oversight, management, and control of the current and...
- Downloads: 1789
- Rating:
For Chief Information Officer Professionals
Blog:Have You Changed Your Budget/Planning Cycle? We Want To Know
Chip GliedmanJanuary 13, 2011
Many organizations have seen large swings over the past two years in IT spending on technology, business spending on technology, and the way that IT and business interact to best manage business...
For Chief Information Officer Professionals
Blog:Innovate Or Die: An Introduction To The CIO Innovation Playbook
Chip GliedmanSeptember 05, 2012
"Innovate or die" is not just a catchy slogan. It’s the way that businesses need to operate in this market-driven world. And, as technology underpins more and more products, services,...
For CIO Professionals
Tool:Two Factors Define Four Distinct Workforce Segments
Chip GliedmanAugust 03, 2010
For CIO Professionals
Report:Create A Living BT Road Map
Road Map: The BT Strategic Planning Playbook
Chip GliedmanMay 23, 2012
The early stages of the business technology (BT) strategic planning framework identify business strategies and associated technologies to support the business cycle. These stages involve identifying...
- Downloads: 904
- Rating:
For CIO Professionals
Report:Introducing The Forrester BT Leadership Maturity Model
A Self-Assessment Framework To Focus And Accelerate Your Transformation
Bobby Cameron, Khalid Kark, John Brand, Marc Cecere, Nigel Fenwick, Chip Gliedman, Craig SymonsFebruary 09, 2012
Many CIOs struggle to answer two deceptively simple questions: 1) How are we doing, and 2) what should I prioritize? These questions invite a host of complexities, raising questions about the role of...
- Downloads: 598
For CIO Professionals
Report:Sustained Innovation Propels The Business Engine
Business Impact: The Innovation Playbook
Chip GliedmanAugust 23, 2012
"Innovate or die" is not just a catchy slogan — it's the nature of business today. Shortened business cycles, competitors entering and establishing market presence overnight, and social...
- Downloads: 428
- Rating:
For CIO Professionals
Tool:Two Factors Define Four Distinct Workforce Segments
Chip GliedmanAugust 03, 2010
For CIO Professionals
Report:The Total Economic Impact™ Methodology: A Foundational Framework For Investment Decisions
Chip GliedmanJanuary 24, 2013
Underlying any investment is the ever-present question of "What am I going to get for my money?" To answer this question, Forrester developed the Total Economic Impact™ (TEI) methodology. TEI...
- Downloads: 3046
For CIO Professionals
Report:The Empowered BT CIO
A Road Map For CIOs To Succeed In An Empowered World
Bobby Cameron, Marc Cecere, Nigel Fenwick, Khalid Kark, Chip Gliedman, Craig SymonsJuly 18, 2011
Many pundits are writing the CIO's obituary. Your employees and the business are no longer relying on IT to provision and deliver technology. They are using technologies like social, mobile, cloud,...
- Downloads: 840
- Rating:
For CIO Professionals
Report:Key Elements In A BT Business Case
Quantifying And Selling The Value Of A Business Technology Investment
Chip GliedmanSeptember 13, 2010
For every major IT project or initiative, CIOs should demand a business case that outlines the business reason(s) for the investment, the expected benefits of the initiative, the costs to make it...
- Downloads: 974
For CIO Professionals
Report:Eight Ways CIOs Use Capability Maps To Embed Business In The Management Of IT
Chip GliedmanJuly 20, 2011
Business capabilities define what your organization does to execute its mission or support its position in the marketplace. These capabilities, such as "customer management," "product development,"...
- Downloads: 1185
For CIO Professionals
Tool:The BT Portfolio Management Leadership Maturity Self-Assessment At A Glance
Chip GliedmanDecember 09, 2010
For CIO Professionals
Report:Forrester's Best Practices Framework For BT Portfolio Management Leadership Maturity
Chip GliedmanDecember 09, 2010
The role of today's CIO is less that of a technology steward and more that of an investment portfolio manager — trusted with the management of a considerable portion of an enterprise's funds to...
- Downloads: 859
For Chief Information Officer Professionals
Blog:Rethinking “Time To Value” For BT Initiatives
Chip GliedmanMarch 08, 2012
I had an interesting conversation with a Forrester client in response to an inquiry about the definition of “time to value” for technology solutions. When I received the...
For CIO Professionals
Report:IT Must Jump Higher For Project Funding
CIOs Expect 20% To 50% ROI For Investments
Chip GliedmanMarch 24, 2011
There never seems to be enough money to fund all of management's desired initiatives. Different departments jockey for funds within the corporate budget, and individual projects vie for pieces of the...
- Downloads: 260
For CIO Professionals
Tool:81802_5.xlsx
Chip GliedmanNovember 21, 2012
For Chief Information Officer Professionals
Blog:Post-Sequester IT Strategic Planning
Chip GliedmanFebruary 26, 2013
I'll leave it to the political pundits to read the tea leaves on the yes/no/how long of sequester-driven cuts to US government spending. What I will say is that a climate of cut-over-growth will...
For CIO Professionals
Report:CIOs: Step Up And Support Your Company's Customers
Budgets, Planning, And Measurement Of Customer Satisfaction Reside Outside Of IT Today
Chip GliedmanNovember 11, 2011
In today's technology-fueled marketplace, CIOs must provide the underlying systems, processes, and communications channels for interacting and engaging with the company's customers. CIOs that...
- Downloads: 296
- Rating:

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Clay Richardson

Senior Analyst serving Enterprise Architecture PROFESSIONALS

Research Coverage:

Refine your results

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For Chief Information Officer Professionals

Blog:Managing A Portfolio Of Innovations

For CIO Professionals

Report:Industry Innovation: US Federal Government

For CIO Professionals

Report:Empowered Business Technology Defined

For CIO Professionals

Charts & Figures:Sustained Innovation Requires Capabilities At Three Levels

For CIO Professionals

Report:CIOs Need To Act As Investment Managers To Best Manage Their Options

For Chief Information Officer Professionals

Blog:CIOs: How Are You Linked In To Your Company's Revenue Stream?

For CIO Professionals

Report:Forrester's BT Portfolio Management Leadership Maturity Self-Assessment

For CIO Professionals

Report:Building An IT Portfolio Management Function

For Chief Information Officer Professionals

Blog:Have You Changed Your Budget/Planning Cycle? We Want To Know

For Chief Information Officer Professionals

Blog:Innovate Or Die: An Introduction To The CIO Innovation Playbook

For CIO Professionals

Tool:Two Factors Define Four Distinct Workforce Segments

For CIO Professionals

Report:Create A Living BT Road Map

For CIO Professionals

Report:Introducing The Forrester BT Leadership Maturity Model

For CIO Professionals

Report:Sustained Innovation Propels The Business Engine

For CIO Professionals

Tool:Two Factors Define Four Distinct Workforce Segments

For CIO Professionals

Report:The Total Economic Impact™ Methodology: A Foundational Framework For Investment Decisions

For CIO Professionals

Report:The Empowered BT CIO

For CIO Professionals

Report:Key Elements In A BT Business Case

For CIO Professionals

Report:Eight Ways CIOs Use Capability Maps To Embed Business In The Management Of IT

For CIO Professionals

Tool:The BT Portfolio Management Leadership Maturity Self-Assessment At A Glance

For CIO Professionals

Report:Forrester's Best Practices Framework For BT Portfolio Management Leadership Maturity

For Chief Information Officer Professionals

Blog:Rethinking “Time To Value” For BT Initiatives

For CIO Professionals

Report:IT Must Jump Higher For Project Funding

For CIO Professionals

Tool:81802_5.xlsx

For Chief Information Officer Professionals

Blog:Post-Sequester IT Strategic Planning

For CIO Professionals

Report:CIOs: Step Up And Support Your Company's Customers

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