About Forrester
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Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.
Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.
Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.
Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.
Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.
Forrester Vice President and Principal Analyst Ted Schadler is passionate and emphatic when comes to mobile first app strategy. He says that most firms haven't figured it out that mobile...
We are inundated with client inquiries about #BigData. Clients want to know everything. What is the business case? What advanced visualization and predictive analytics tools should we use? Where do...

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Before Java was invented, one of the key industry trends was to increase the productivity of both developers and end users. For example, fourth-generation programming languages (4GL) such as...
Application Development Professionals Must Become Experience Creators
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Six Mobile Predictions! Top Forrester mobile app-dev analysts Jeffrey Hammond and Michael Facemire prognosticate about the top trends for mobile application development in 2013. In this episode of...
Will advanced analytics be limited to: predictive analytics, customer analytics, text analytics, and decision support and optimization applications?
EAPs Ease Delivery Of Elastic Apps, Smoothing A Path To Cloud's Benefits
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Poor Linux. It struggled so hard to dominate the world. It was the little open source engine that could, but it didn’t. It never even came close to Microsoft Windows on the desktop, with less...
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Surprise! Modern application development is not primarily about new programming languages or agile. It’s all about lower barriers to tools and technologies, talent collaboration, mobile...
Lack Of Infrastructure Portability Is A Showstopper For Me Salesforce.com bills Force.com as "The leading cloud platform for business apps." It is definitely not for me, though. The showstopper:...
Steve Ballmer Does Not Like To Lose With Microsoft's plan to acquire Skype for $8.5 billion, Steve Ballmer is doing a Jason Voorhees in Crystal Lake. Let me explain. Microsoft failed miserably at...
DevOps Is Good, But Cloud Computing Will Usher In NoOps
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Vision: The Customer Data Management Playbook
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Forrester Senior Analyst TJ Keitt does not think small. "The free exchange of ideas changes the world," he starts when asked to define social business. He adds, "It can also change companies."...
Which Are The Safe And Best Choices Now
After two years of vendor consolidation, which are the best business rules platforms for application development and delivery professionals to consider? In our judgment, based on growth rates, market...
Incremental Changes Can Have A Big Impact On Quality
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To Deliver Extraordinary Software, Design To Balance These Seven Qualities
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If you think the term "Big Data" is wishy washy waste, then you are not alone. Many struggle to find a definition of Big Data that is anything more than awe-inspiring hugeness. But Big Data is real...