Forrester

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Report:The Forrester Wave™: Salesforce.com Implementation Services, Q2 2013

Comparing The Top 10 Salesforce.com Implementation Services Options Worldwide

In Forrester's 45-criteria evaluation of salesforce.com (SFDC) implementation services providers, we identified the 10 most significant salesforce.com implementation partners — Accenture,...

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Report:The Forrester Wave™: North American Workplace Services, Q2 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 165

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Report:The Forrester Wave™: Enterprise Mobility Services, Q1 2013

Analysis Of 13 Global Leaders' Capabilities And How They Stack Up

Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

• Downloads: 780
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Report:The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

The 12 Market Leaders That Deserve To Be On Most Shortlists

In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while...

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Report:Navigate The SaaS Implementation Partner Landscape

SI Overview For Salesforce.com, Workday, Google, And Other SaaS Integration Options

Organizations use software-as-a-service (SaaS) across more and more areas of their enterprise applications landscape — from customer relationship management (CRM) to human capital management...

• Downloads: 602

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Report:The Forrester Wave™: Business Technology Transformation, Q3 2012

The Majority Of The Vendors Are Leaders In This Emerging Market

Today, business transformation is often about technology transformation. At the very least, business transformation is always technology-enabled, so what sort of consultants can best help clients...

• Downloads: 950
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Report:Market Overview: Mobility Services

Fast-Growing Market Gives Buyers Lots Of Choices But Also Tradeoffs

The emerging mobility services market creates choices for buyers. Leading organizations are scrambling to create mobile experiences for employees, partners, and customers — both applications...

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Report:Cloud Strategies Of The Leading Global IT Infrastructure Outsourcing Providers

During the past two years, the initial exploratory interest by enterprise customers in cloud services has shifted toward more aggressive implementation plans, and the strategies of the global IT...

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Report:The Forrester Wave™: Oracle Services Providers, Q2 2011

How To Sift Through A Crowded Field Led By Accenture, IBM, And Infosys

Forrester evaluated 14 leading global services providers in the Oracle applications market to assess strengths, weakness, and differences in strategy. This report will help Oracle application buyers...

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Report:Clients And Vendors Weigh In On The Future Of Offshore Outsourcing

Looking To 2011 And Beyond, Both Focus On Increasing Business Alignment

The offshore outsourcing trend and practice is due for transformation. The proliferation of "as-a-service" offerings and trends related to mobility, social tools, and sustainability make demands for...

• Downloads: 738

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Report:The SaaS Market Hits Mainstream: Adoption Highlights 2011

Forrester recently surveyed more than 1,000 firms across North America and Europe to better understand software-as-a-service (SaaS) adoption and the business drivers for SaaS usage. We found that...

• Downloads: 1054

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Report:The Forrester Wave™: SAP Services Providers, Q2 2011

Market Consolidation Continues; New Delivery And Pricing Models Prevail

The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers...

• Downloads: 1961

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Report:Market Overview: European IT Infrastructure Outsourcing

Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

• Downloads: 1345

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Report:The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

IBM Leads A Closely Packed Group Of Suppliers

In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS,...

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Report:Market Overview: North American IT Infrastructure Outsourcing

IT infrastructure outsourcing (ITO) customers in North America enjoy a growing range of alternatives for services, encompassing a variety of categories including traditional outsourcers,...

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Report:Understanding The Diversity In Offshore Infrastructure Management Services

The current trend toward shorter, asset-light deals allows offshore providers to compete with the global majors on a more equal footing for all but the largest infrastructure outsourcing (ITO) deals....

• Downloads: 548

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Report:The Forrester Wave™: EMEA Applications Outsourcing, Q4 2010

In Forrester's 50-criteria evaluation of 15 leading providers of applications outsourcing (AO) solution vendors, Forrester found that in this maturing market, Accenture and IBM lead the pack, with a...

• Downloads: 1369

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Report:The Forrester Wave™: North American Applications Outsourcing, Q3 2010

IBM And Accenture Lead A Highly Competitive Field In A Mature Industry

In Forrester's 38-criteria evaluation of 12 leading providers of applications outsourcing (AO) solutions vendors, Forrester found that in this mature market IBM and Accenture lead the pack due to...

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Report:Right And Wrong Reasons To Work With Tier Two Offshore Providers

The Right Selection Of Tier Two Specialists Is Key To Higher Value

As companies focus on deriving more business value from their IT services suppliers, they find that specialists often provide niche, deep domain capability and flexibility that is tough to find in...

• Downloads: 638

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Report:A Strategic Review Of The Top Five Offshore Vendors

Will The Indian Big Five Deliver Business Value Post Recession?

While almost the entire tech industry struggled with the recession, many offshore players remained upbeat as they continued growing and in fact increased profitability. Our research shows that new...

• Downloads: 1572

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Report:Application Outsourcing Clients Are Satisfied, But Want More

As part of an upcoming report, "The Forrester Wave™: North American Applications Outsourcing, Q3 2010," Forrester Research interviewed 54 reference clients about their experiences and...

• Downloads: 610

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Report:Maximizing Innovation From ERP Service Providers

Insights From NASSCOM 2010

NASSCOM 2010, held in February in Mumbai, India, explored whether the service provider landscape has room for innovation, despite its maturity. Leading providers unanimously agree that there is still...

• Downloads: 466

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Report:Market Overview: Applications Outsourcing Suppliers Adjust To The "New Normal"

Suppliers of application development and maintenance (ADM) were whipsawed during 2009 by the impact of severe economic uncertainty and the subsequent partial recovery throughout the middle and latter...

• Downloads: 806

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Report:Accenture, Cognizant, And Infosys Boost R&D Services Competition

Three Major Services Firms See Opportunity In Offshore Product Development

The previously uneventful offshore product development market is poised for significant change. Anticipating a huge growth in this untapped market, top IT services firms Accenture, Cognizant, and...

• Downloads: 724

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Report:European Satisfaction With IT Services Firms Indicates The Obstacles Facing Offshore Providers

Client Satisfaction Findings From Forrester's European IT Services Survey

Large multinational services firms (MNCs) like Accenture, HP, and IBM have the most client relationships in Forrester's survey of 300 European companies, and their clients were more satisfied than...

• Downloads: 449