Forrester

For Sourcing & Vendor Management Professionals

Report:Clients And Vendors Weigh In On The Future Of Offshore Outsourcing

Looking To 2011 And Beyond, Both Focus On Increasing Business Alignment

The offshore outsourcing trend and practice is due for transformation. The proliferation of "as-a-service" offerings and trends related to mobility, social tools, and sustainability make demands for...

• Downloads: 732

For Sourcing & Vendor Management Professionals

Report:Market Overview: European IT Infrastructure Outsourcing

Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

• Downloads: 1334

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

IBM Leads A Closely Packed Group Of Suppliers

In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS,...

• Downloads: 3207
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For Sourcing & Vendor Management Professionals

Report:Understanding The Diversity In Offshore Infrastructure Management Services

The current trend toward shorter, asset-light deals allows offshore providers to compete with the global majors on a more equal footing for all but the largest infrastructure outsourcing (ITO) deals....

• Downloads: 546

For Application Development & Delivery Professionals

Report:Outsourced Testing: Customers Get The Best Value When Vendors Think Outside Of The Box

Outsourced testing is here to stay — but the situation is changing. In previous years, the decision to outsource testing was primarily cost driven; however, the decision to outsource today must...

• Downloads: 947

For Sourcing & Vendor Management Professionals

Report:Right And Wrong Reasons To Work With Tier Two Offshore Providers

The Right Selection Of Tier Two Specialists Is Key To Higher Value

As companies focus on deriving more business value from their IT services suppliers, they find that specialists often provide niche, deep domain capability and flexibility that is tough to find in...

• Downloads: 634

For Sourcing & Vendor Management Professionals

Report:A Strategic Review Of The Top Five Offshore Vendors

Will The Indian Big Five Deliver Business Value Post Recession?

While almost the entire tech industry struggled with the recession, many offshore players remained upbeat as they continued growing and in fact increased profitability. Our research shows that new...

• Downloads: 1565

For Sourcing & Vendor Management Professionals

Report:Maximizing Innovation From ERP Service Providers

Insights From NASSCOM 2010

NASSCOM 2010, held in February in Mumbai, India, explored whether the service provider landscape has room for innovation, despite its maturity. Leading providers unanimously agree that there is still...

• Downloads: 465

For Sourcing & Vendor Management Professionals

Report:Accenture, Cognizant, And Infosys Boost R&D Services Competition

Three Major Services Firms See Opportunity In Offshore Product Development

The previously uneventful offshore product development market is poised for significant change. Anticipating a huge growth in this untapped market, top IT services firms Accenture, Cognizant, and...

• Downloads: 723

For Sourcing & Vendor Management Professionals

Report:European Satisfaction With IT Services Firms Indicates The Obstacles Facing Offshore Providers

Client Satisfaction Findings From Forrester's European IT Services Survey

Large multinational services firms (MNCs) like Accenture, HP, and IBM have the most client relationships in Forrester's survey of 300 European companies, and their clients were more satisfied than...

• Downloads: 448

For CIO Professionals

Report:The State Of Enterprise IT Services: 2009

Business Data Services North America And Europe

As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession...

• Downloads: 2130

For Sourcing & Vendor Management Professionals

Report:Why Do You Need Tier Two Providers? (And You Do Need Them!)

Understanding The Specialization Value Tier Two Providers Can Offer

Many clients today are looking to add one or two midsize IT service providers to their current portfolios of top offshore companies. But the offshore midmarket is full of confusion — it...

• Downloads: 506

For Sourcing & Vendor Management Professionals

Report:Outsourcing SAP Operations Expands With Economic Uncertainty

Continuing economic pressures are contributing to the new popularity of outsourcing services for SAP operational services, complementing the large, well-established market for implementation...

• Downloads: 668

For Sourcing & Vendor Management Professionals

Report:Assessing Your European Service Provider's Partnering Strategy For Global Delivery

European Sourcing Teams Need To Understand How GDM Partnerships Get Implemented

Offshore service propositions are filtering down to the European market as local IT service providers partner with India's pure-plays. Each needs the other in a symbiotic relationship fueled by...

• Downloads: 207

For Sourcing & Vendor Management Professionals

Report:How Do Service Providers Blend Global Delivery For European Clients?

IT process maturity and robust service management structures allow firms to aggressively leverage offshore resources through their provider's global delivery model. But many European firms need a...

• Downloads: 288

For Sourcing & Vendor Management Professionals

Report:Market Overview Of Cloud Service Strategies From Global IT Providers

Major IT service providers have some offerings for enterprise clients, but most clients, while interested, have not yet made the decision to start including cloud services in their sourcing...

• Downloads: 2468