For Sourcing & Vendor Management Professionals

Communications Service Providers Sharpen Their Game To Deliver Global UC Services

Global Firms Will Want Multiple Service Models For Unified Communications

    Why Read This Report

    If you haven't done so yet, defining a global strategy for sourcing unified communications (UC) services should top your H1 2012 to-do list. UC will hit mainstream adoption by large multinational firms within 18 months, and most will complete their worldwide deployment by 2015. Sourcing and vendor management (SVM) professionals can play a pivotal role in taking your firm where it needs to go with UC. To do this, you need first to understand the current capabilities of providers offering UC services to distributed firms. You also need to track the quickly evolving communications services landscape in order to benefit from new pricing and service delivery options.
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    TABLE OF CONTENTS

    • SVM Organizations Need A Global Strategy For Sourcing UC
    • Global Managed CPE UC And Cloud UC Services Will Evolve Quickly
    • RECOMMENDATIONS

      SVM Should Educate The Business About UC's Value And New Service Models
    • WHAT IT MEANS

      Distributed Firms Must Embrace UC To Stay Competitive
    • Supplemental Material
    • Related Research Documents