Why Read This
Forrester enterprise clients with distributed organizations want to simplify management of an increasingly complex communications environment. This includes defining and then periodically reviewing and sometimes changing the firm's sourcing strategy for communications technology and services. Sourcing and vendor management (SVM) organizations at user companies with distributed operations need to define a communications sourcing strategy that takes account of the firm's business organization and culture, along with IT's culture regarding preferences about sourcing and managing technology in general, and communications technology in particular. Questions to ask about your company's business organization and culture and about IT's culture that determine sourcing preferences are provided in this checklist. For an in-depth discussion about sourcing communications technology and services in distributed enterprises, see the "Distributed Organizations Need To Consolidate Communications Vendors" report.