Connie Moore

Vice President, Principal Analyst serving CIOs

Connie is a member of Forrester's Business Technology Futures team, which serves CIOs and their business partners by predicting the long-term business impact of information technology. Her research focus is on smart computing and analytics.

Previous Work Experience

Connie came to Forrester through its acquisition of Giga Information Group in 2003. She has more than 25 years of experience in the IT industry and has been an analyst for 19 years. Most of her research focuses on business process management and business optimization. Prior to joining Giga, Connie managed BIS Strategic Decisions' European IT consulting group, headquartered in the UK. Before then, Connie was vice president of product marketing at TDC (now part of BancTec), a manufacturer of high-end document capture systems. She was also a manager with Andersen Consulting (now Accenture), specializing in document management, document imaging, and end user computing. Earlier, Connie was with Wang Laboratories, where she managed Wang's technical support resources for the US Department of Defense and intelligence agencies. She began her career in IT and management at Mathematica Policy Research.

Connie was the co-champion of Forrester's 2009 Business Technology Forum, with its theme of "Lean: The New Business Technology Imperative." Connie also co-championed Forrester's 2007 Technology Leadership Forum, with the theme of "Design for People, Build for Change," and Forrester's 2008 Technology Leadership Forum, themed as "Embrace Technology Chaos, Deliver Business Results." Connie is a widely sought speaker. She has keynoted at many industry events, chaired 10 business process and workflow conferences in Europe and the US, and co-chaired Giga's "Leveraging Knowledge" conference. Connie also served as a director of AIIM International, the premier association for the content management industry, and is a member of the Association of Business Process Management Professionals.


Education

Connie attended the University of North Carolina at Chapel Hill and holds a B.A. in political science and history from East Carolina University and an M.B.A. in information systems from George Washington University.

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282 results in Reports

  • Infrastructure & Operations
  • For Infrastructure & Operations Professionals

    Report:Inquiry Spotlight: Green IT, Q4 2010

    When building their green IT strategy, Forrester's IT infrastructure and operations (I&O) clients look for insight from multiple sources — including their peers. Forrester analyzed 146 green...

    • Downloads: 336
  • For Infrastructure & Operations Professionals

    Report:The State And Direction Of Software Asset Management: 2012 To 2013

    Despite A Growing Need For SAM, Capabilities Are Still Adrift From Business Need

    The costs and risks associated with software purchases and use are a corporate concern. As a result, enterprises consider software asset management (SAM) capabilities as a "must-have" rather than a...

    • Downloads: 217
  • For Infrastructure & Operations Professionals

    Report:Empower I&O Staff With Automation

    An Empowered Report: Use Automation To Convert The Geek Culture Of I&O To One That Can Solve Business And Customer Challenges

    The explosive growth in mobile, video, cloud, and social technologies is creating a new movement that empowers individuals to solve customer challenges. Individuals who leverage these new powers are...

    • Downloads: 349
  • For Infrastructure & Operations Professionals

    Report:Think Strategically When Implementing Telecom Expense Management Solutions

    Growing pressure to quickly control mobile communication environments and capture immediate cost management means that telecom expense management (TEM) strategies often sacrifice long-term...

    • Downloads: 393
  • For Infrastructure & Operations Professionals

    Report:Case Study: PostNL Delivers On BYOD

    Network Investments And VDI Adoption Enable Deployment

    Talk about bring-your-own-device (BYOD) and most I&O professionals immediately think about access control for an onslaught of unauthorized devices, from laptops to smartphones to tablets. However,...

    • Downloads: 345
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Build The Always-On, Always-Available Extended Enterprise

    Executive Overview: The Business Technology Resiliency Playbook

    In today's world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes...

    • Downloads: 402
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Elevate Your Business Technology Resiliency Program With An In-Depth Strategic Plan

    Strategic Plan: The Business Technology Resiliency Playbook

    This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their business technology (BT) resiliency strategic plan. A well-documented strategic plan is...

    • Downloads: 111
  • For Infrastructure & Operations Professionals

    Report:The x86 Server Grows Up And Out

    New Modular Servers, Converged Fabrics, And Virtualization Will Reshape Your x86 Infrastructure

    From their origins as "PCs with the display cut off," x86 servers have undergone a steady evolution in capabilities and performance, driven by a combination of semiconductor technology and system...

    • Downloads: 712
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Communicate And Train Sustainable Service Management Changes

    Change Management: The Service Management And Automation Playbook

    This report outlines the change management recommendations of Forrester's solution for infrastructure and operations (I&O) executives planning and delivering their organization's service management...

    • Downloads: 259
  • For Infrastructure & Operations Professionals

    Report:Case Study: Waste Management Builds A True Private Cloud

    Secrets To Success: Designed With The Customer And Inspired By Public Cloud

    By building a private cloud the right way, Waste Management (WM) reduced resource deployment time from two and a half months to around 20 minutes and gave existing public cloud users a satisfactory...

    • Downloads: 55
  • For Infrastructure & Operations Professionals

    Report:Role Job Description: The Green IT Manager

    To Maximize Value, I&O Leaders Must Hire Green IT Managers Now

    Most firms lack a comprehensive green IT strategy to deliver the consistent, repeatable, and measurable results that infrastructure and operations (I&O) leaders expect. To turn this situation around,...

    • Downloads: 425
  • For Infrastructure & Operations Professionals

    Report:Reinvent The Role Of Infrastructure And Operations Executive In 2013

    Organization: The I&O Practice Playbook

    The use of as-a-service technology, empowered workers, and customer centricity will forever change the IT-business relationship. Forrester expects that successful CIOs will pursue a new operating...

    • Downloads: 144
    • Comments: 1
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Develop Your Service Management And Automation Balanced Scorecard

    Performance Management: The Service Management And Automation Playbook

    This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals to develop effective objectives and metrics for their service management and automation (SMA)...

    • Downloads: 597
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Join Forces Across IT And The Business For A Successful BT Resiliency Program

    Organization: The Business Technology Resiliency Playbook

    Who? What? Where? When? How? It's the question of "who?" that often stymies infrastructure and operations (I&O) professionals when it comes to business technology (BT) resiliency programs. Who is...

    • Downloads: 137
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Case Study: Holcim Moves From Managing IT Silos To Managing Services

    How Holcim Corporate IT Transitioned From IT Infrastructure Management To Business Service Management

    Holcim, a global supplier of construction materials, needed to move from being an organization that provides support on infrastructure and technology to one that functions as an internal IT service...

    • Downloads: 404
  • For Infrastructure & Operations Professionals

    Report:Market Overview: SaaS IT Service Management Tools

    Evaluate The Core And Differentiating Capabilities In An Increasingly Crowded Marketplace

    The practice of IT service management (ITSM) is widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology services better, faster, and...

    • Downloads: 481
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:The Mobile Operating System Wars Escalate

    An Empowered Report: IT Should Focus Attention On BlackBerry, iOS, And Android

    The smartphone landscape has evolved dramatically over the past 12 months. BlackBerry's relentless assault, the iPhone's maturation of management features, and Android's device and carrier...

    • Downloads: 1033
  • For Infrastructure & Operations Professionals

    Report:Move Beyond Disaster Recovery And Prepare For Business Technology Resiliency

    Vision: The Business Technology Resiliency Playbook

    This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives planning their organization's business technology (BT) resiliency strategy — the...

    • Downloads: 577
    • Comments: 1
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Untether UC From Its Fixed Constraints

    An Empowered Report: Arm HEROes With Mobile UC To Solve Customer And Business Issues

    Today's enterprises are just beginning to see the value of a unified approach to communication and collaboration across an enterprise. But it's still a significant challenge to: 1) actually roll out...

    • Downloads: 370
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Justifying Your Cloud Investment: Test And Development

    Improve Time-To-Market And Lighten Lab Management Burdens

    It's one thing to say infrastructure and operations (I&O) professionals need to invest in infrastructure-as-a-service (IaaS) cloud computing; it's quite another to justify the financial and resource...

    • Downloads: 1242
  • For Infrastructure & Operations Professionals

    Report:Develop Your Business Technology Resiliency Balanced Scorecard

    Performance Management: The Business Technology Resiliency Playbook

    This report outlines Forrester's solution for developing effective objectives and metrics for business technology resiliency (BTR) programs. The current state of BTR metrics is unsatisfactory —...

    • Downloads: 419
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Managing Information Security In BYOT Environments In Asia Pacific

    I&O Professionals Need The Right Policies, Technologies, And Skills To Secure Enterprise Data

    Employees are rapidly embracing personal devices, consumer software, and public cloud services for work to increase personal productivity and efficiency, a trend that Forrester refers to as...

    • Downloads: 90
  • For Infrastructure & Operations Professionals

    Report:Server And Data Center Predictions For 2013

    This report outlines Forrester's solution for infrastructure and operations (I&O) executives working on data center infrastructure. This report is designed to help you build a road map for 2013. As...

    • Downloads: 399
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Improving The Ops In DevOps

    Six Steps IT Ops Can Take To Build A Tighter Relationship With Development Groups

    As IT organizations struggle to deal with the changing IT and business landscapes, the concept of DevOps (development + operations = DevOps) has been singled out by many as the way in which...

    • Downloads: 708
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Deliver Technology Services Faster, Cheaper, And Better

    Executive Overview: The Service Management And Automation Playbook

    Your business cares about outcomes, not technologies. Thus, it isn't enough to empower your developers and workers with the latest cloud, mobile, and analytics technologies. You must also invest in...

    • Downloads: 691
    • Rating:
 
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