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As part of an ongoing series of interviews with chief customer officers (CCOs), Forrester’s Principal Analyst for Customer Experience will host Jay Topper, Senior Vice President for Customer Success at RosettaStone. Jay joined RosettaStone in 2007 as the chief information officer and moved into his current role in 2009.
Customer experience leaders will find several aspects of RosettaStone’s customer experience journey particularly interesting:
Agenda:
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