Courtney Bartlett

Researcher serving Infrastructure & Operations PROFESSIONALS

Courtney is a researcher serving Infrastructure & Operations (I&O) Professionals. Her primary areas of focus are service management and automation (SMA) and business technology resiliency. She has contributed to both playbooks aligned with those coverage areas, as well as Forrester's I&O practice playbook. Her specific areas of interest include service catalog creation and management, as well as service desk metrics.

Previous Work Experience

Prior to her current role as a researcher, Courtney was a senior member of Forrester's Inquiry team, aligned with the Infrastructure & Operations role. She helped expand that team from five members to nearly 30 worldwide, developing her leadership and client relationship skills as well as a passion for I&O research content.


Courtney graduated from Williams College with a B.A. in art history, with a focus on Italian Renaissance art and architecture.

Courtney Bartlett's Research

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