Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).


Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

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11 results in Reports

  • Craig Le Clair
  • IT Services
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Managed Print Services, Q2 2012

    Vendors Move Toward Mature Service Offerings

    While many offices look modern, unplanned and unmanaged use of printers, fax machines, copiers, and scanners leads to significant waste. Managed print services (MPS) are designed to help a business...

    • Downloads: 801
  • For Application Development & Delivery Professionals

    Report:Prepare For Paper Decline: Offload Output To Document Processing Service Providers

    Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management for document-intensive business processes. Three distinct...

    • Downloads: 774
  • For Application Development & Delivery Professionals

    Report:Use Efficient Document Service Providers To Offset High Document Costs

    Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management, for document-intensive business processes. Three distinct...

    • Downloads: 768
  • For Application Development & Delivery Professionals

    Report:The State Of The Document Processing Services Industry 2011

    Managed Print Services Show Steady Growth

    Business process professionals continue to recommend that organizations outsource non-core and declining document-intensive processes. At the same time, acceptance of outsourced document processing...

    • Downloads: 1360
  • For Application Development & Delivery Professionals

    Report:Implementing Managed Print Services (MPS)

    Sourcing Is A Work In Progress For Many Enterprises

    Deteriorating market conditions have led to a renewed focus on office equipment optimization to save costs. Yet transition from the purchasing department's copier and fleet purchasing procedures to...

    • Downloads: 1043
  • For Application Development & Delivery Professionals

    Report:Xerox Jolts The Document Processing Services Market With A Major BPO Acquisition

    Xerox's Acquisition Underscores BPO, ITO, And DPS Convergence

    On September 28, 2009, Xerox announced the purchase of business process outsourcing company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Xerox's acquisition...

    • Downloads: 440
  • For CIO Professionals

    Report:How SaaS-Able Are Content, Collaboration, And Data Software Categories?

    Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

    Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models....

    • Downloads: 1240
  • For Content & Collaboration Professionals

    Report:ECM Systems Integrators: Fit Matters Most

    Strategy, Platform Breadth, And Industry Experience Provide Value

    Every dollar spent on enterprise content management (ECM) software usually requires another dollar to make it work. Services such as project management, systems design, and integration support are a...

    • Downloads: 856
  • For Enterprise Architecture Professionals

    Report:Market Overview: Document Processing Services

    Using Managed Services To Tackle Document-Centric Needs

    Many information and knowledge management (I&KM) professionals still view document processing services (DPS) as a diverse set of specialized services that support document-intensive business...

    • Downloads: 1933
  • For Enterprise Architecture Professionals

    Report:Best Practices: Distributed Output Services

    The Office: A Visible Target During Economic Uncertainty

    In most organizations, distributed output devices such as printers, fax machines, and scanners seem to magically multiply. Although enterprises often do not count the cost, the amount of money spent...

    • Downloads: 632
  • For Enterprise Architecture Professionals

    Report:Document Processing Services: Options For Information Managers Accelerate And Expand

    Enterprises increasingly seek to outsource many content management functions because of the pain of legacy upgrades and the need to keep up with rapidly evolving requirements and the need to support...

    • Downloads: 410