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For CIO Professionals
Banks are burdened with sizable infrastructure, struggle to service traditional and emerging channels, are severely boxed in by increasing compliance demands, and are not particularly nimble —...
- Downloads: 215
For Application Development & Delivery Professionals
A Roundtable Discussion With Forrester Analysts
Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to buy from, and high expectations about customer...
- Downloads: 982
For Enterprise Architecture Professionals
Taming The Insurance Claim Experience
At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims processing;...
- Downloads: 528
Simple Ways To Cut Costs And Improve Customer Experiences Are Hard To Achieve
A new generation of document output for customer communications management (DoCCM) technology promises to reduce costs, improve the customer experience, and expand output beyond the print channel....
- Downloads: 988
A Visible Target During Economic Uncertainty
Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in...
- Downloads: 2115