Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).

Education

Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

Craig Le Clair's Research

  • For Enterprise Architecture Professionals

    Report: Knowledge Work Pushes The Dynamic Case Management Market

    There are fewer production workers who perform repetitive tasks. Work is becoming more knowledge-based and much less structured. As a result, the dynamic case management (DCM) market is expandin...

    • Downloads: 103
  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: Dynamic Case Management, Q1 2014

    In Forrester's 38-criteria evaluation of dynamic case management (DCM) vendors, we identified, researched, analyzed, and scored the 13 most significant software providers — Pegasystems, Be...

    • Downloads: 148
    • Rating:
  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014

    Customer communications management is a frequent topic of inquiries by Forrester clients who are looking for direction on how to update their technology for new business demands and usage patter...

    • Downloads: 360
    • Rating:
  • For Enterprise Architecture Professionals

    Report: Smart Process Apps — One Year Later

    About a year ago, a group of Forrester analysts covering mobility, social, and business process trends started seeing the emergence of a new software category — which we call smart process...

    • Downloads: 299
  • For CIOs

    Report: Business Agility Drives Higher Performance

    Companies can boost performance by making their business more agile. Survey respondents scored themselves across Forrester's 10 market, organizational, and process agility dimensions, and reveal...

    • Downloads: 215
    • Comments: 2
    • Rating:
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

    In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and...

    • Downloads: 3679
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Dynamic Case Management, Q1 2011

    In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasys...

    • Downloads: 2003
    • Rating:
  • For Enterprise Architecture Professionals

    Report: Market Overview: Document Processing Services

    Many information and knowledge management (I&KM) professionals still view document processing services (DPS) as a diverse set of specialized services that support document-intensive business pro...

    • Downloads: 1913
  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: Business Process Management For Document Processes, Q3 2007

    To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximate...

    • Downloads: 1849
  • Report: Best Practices: Customer Onboarding

    Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding result...

    • Downloads: 2072
    • Comments: 1
    • Rating:
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