Forrester

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

Traditional Players Continue To Lead, While Microsoft Makes Inroads

In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and a...

• Downloads: 3629

For Enterprise Architecture Professionals

Report:The Forrester Wave™: Business Process Management For Document Processes, Q3 2007

IBM, EMC, Global 360, And Adobe Lead

To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately...

• Downloads: 1819

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Dynamic Case Management, Q1 2011

Pegasystems And IBM Lead, With EMC, Appian, Singularity, And Global 360 Close Behind

In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasystems...

• Downloads: 1822
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For Enterprise Architecture Professionals

Report:Best Practices: Customer Onboarding

A Visible Target During Economic Uncertainty

Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in...

• Downloads: 1953
• Comments: 1
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For Enterprise Architecture Professionals

Report:Forrester TechRadar™ For BP&A Pros: Business Process Management Suites, Q3 2009

The Need For Increased Business Agility Drives BPM Adoption

Business process management (BPM) refers to a broad category of software, typically sold as a suite, that automates, improves, and optimizes business processes across the full range of process...

• Downloads: 1844

For Enterprise Architecture Professionals

Report:The Forrester Wave™: Document Output For Customer Communications Management, Q2 2009

No Overall Market Leader Emerges As Vendors Build Out DOCCM Capabilities

In Forrester's 95-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found no overall Leader across all segments; however, numerous Strong Performers...

• Downloads: 1704

For CIO Professionals

Report:SharePoint Success Will Take a Village

With the introduction of Microsoft Office SharePoint Server (MOSS) 2007, Microsoft moved SharePoint well beyond its traditional roots in portal and collaboration. SharePoint now includes broad,...

• Downloads: 1639

For Enterprise Architecture Professionals

Report:Market Overview: Document Output Management

Using Software To Help Improve Multichannel Customer Experiences

Information and knowledge management (I&KM) professionals looking to help line of business owners improve the customer experience increasingly realize the potential that document output management...

• Downloads: 1500

For Enterprise Architecture Professionals

Report:Enterprise Content Management's Next Step Forward

I&KM Pros Need To Push For Organic Support Of Business Context

Current approaches to enterprise content management (ECM) don't work for most enterprises. Low adoption rates and frustrated users plague enterprise implementations. And expectations for how people...

• Downloads: 1483

For Enterprise Architecture Professionals

Report:The Importance Of Matching BPM Tools To The Process

Single Vendor Solutions Are Not Ready Yet To Meet Customers' Full Needs

The world is a complex place, and business process management (BPM) is no exception. Forrester defines BPM as a discipline for continually improving cross-functional business processes. In contrast,...

• Downloads: 1464

For Application Development & Delivery Professionals

Report:Electronic Medical Records Need More To Support "Meaningful Use"

ECM And BPM Anchor The Portfolio Of Technologies That Will Improve Hospitals' Processes

Our current paper-based health information process wastes hundreds of billions of dollars annually. Transforming this into a streamlined 21st century electronic system will require moving through...

• Downloads: 1495

For CIO Professionals

Report:How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models....

• Downloads: 1200

For Content & Collaboration Professionals

Report:ECM Systems Integrators: Fit Matters Most

Strategy, Platform Breadth, And Industry Experience Provide Value

Every dollar spent on enterprise content management (ECM) software usually requires another dollar to make it work. Services such as project management, systems design, and integration support are a...

• Downloads: 831

For Enterprise Architecture Professionals

Report:The BPM COE Is Here: Now What?

Answers To Frequently Asked Questions

Forrester receives many inquiries from information and knowledge management (I&KM) professionals within enterprises implementing business process management (BPM) centers of excellence (COEs). Many...

• Downloads: 887

For Application Development & Delivery Professionals

Report:Implementing Managed Print Services (MPS)

Sourcing Is A Work In Progress For Many Enterprises

Deteriorating market conditions have led to a renewed focus on office equipment optimization to save costs. Yet transition from the purchasing department's copier and fleet purchasing procedures to...

• Downloads: 969

For Application Development & Delivery Professionals

Report:Empower Customers By Transforming Business Processes

A Roundtable Discussion With Forrester Analysts

Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to buy from, and high expectations about customer...

• Downloads: 916

For Enterprise Architecture Professionals

Report:Take A Process View Toward Enterprise Content Integration

Business Process Management And Dynamic Case Management Raise The Bar For ECI

Transforming business processes depends on access to information from an increasing number of systems, with a wider range of formats, and in greater volume. BP pros who seek to improve processes with...

• Downloads: 876

For Application Development & Delivery Professionals

Report:Transparency Is The Next Step In Compliance . . . Bring On Enterprise Content Management

Compliance Processes Remain Untamed And Short On Insight

Milestones in regulation such as the USA PATRIOT Act, Sarbanes-Oxley (SOX) Act, and amendments to the Federal Rules of Civil Procedure (FRCP) helped drive substantial enterprise content management...

• Downloads: 811

For Application Development & Delivery Professionals

Report:No Longer A Science Project: Use Content Analytics For Pragmatic Business Solutions

Organize Content And Improve Dynamic Case Management

Content analytics that mines unstructured content brings to mind tricky, long projects and visions of Ph.D.'s with white coats who comb through vast collections of content on a galactic scale. Yet...

• Downloads: 839

For Enterprise Architecture Professionals

Report:Best Practices: Distributed Output Services

The Office: A Visible Target During Economic Uncertainty

In most organizations, distributed output devices such as printers, fax machines, and scanners seem to magically multiply. Although enterprises often do not count the cost, the amount of money spent...

• Downloads: 603

For Enterprise Architecture Professionals

Report:In Good Times And Bad, Document-Centric Web Transactions Lower Costs And Improve Experience

Use BPM And DOM Technologies To Move To On-Demand Transactions

Despite delivering tangible cost savings, document-centric transactions have moved to the Web rather slowly for a number of years. Yet the need for electronic statement delivery, tying customer...

• Downloads: 586

For Enterprise Architecture Professionals

Report:Trends In Mobility, Cloud Computing, And Analytics Shake Up ECM

Vision: The Content Management Playbook

Successful management of content throughout its life cycle has never been more challenging. Customers and employees, operating in a social, mobile world, expect easy mechanisms to create and consume...

• Downloads: 670

For Enterprise Architecture Professionals

Report:Embrace Five Disruptive Trends That Will Reshape BPM Excellence

Future Look: The Business Process Management Playbook

Enterprise architects leading business process management (BPM) excellence initiatives live at the crossroads of business strategy and process execution, providing BPM insights to technologists and...

• Downloads: 675
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For Enterprise Architecture Professionals

Report:All Form Solutions Are Not Created Equal

Demand For Web Self-Service And Standards Drive Market Transformation

In 2006 Forrester identified Adobe and IBM as the clear market leaders in e-forms. At the time, e-forms emerged as the critical component to replace paper, leading to the digital forms of today that...

• Downloads: 528

For Enterprise Architecture Professionals

Report:Develop A Content Management Strategy

Strategic Plan: The Content Management Playbook

Enterprise architects (EAs) need a solid content management strategy to document their firms' choices in a time of disruptive business and technical change. While it's possible to frame content...

• Downloads: 712
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