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Responsible for improving the perceived quality of customer interactions, you leverage emerging technologies to create the digital experiences of the future and lead enterprisewide customer experience transformations.
Chief Customer Officer
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August 26, 2014 | Harley Manning
August 20, 2014 | Harley Manning
August 19, 2014 | Harley Manning
Market Leaders Turn To Customer Understanding And Design To Deliver Great Experiences
August 29, 2014 | Joana van den Brink-Quintanilha
At Forrester's Forum For Customer Experience Professionals East, speakers presented best practices and case studies that showed how they are coping with a new, more competitive era for customer...
August 19, 2014 | Deanna Laufer
Mobile is a leading driver of customer experience (CX) innovation, but a bad mobile experience can turn away customers for good. That's why CX professionals should embrace tools and services...
Multichannel Customer Experience, Personas & Scenarios...
Go-To-Market Strategies, Information Management...
Customer Experience Management...
November 6, 2014 - November 7, 2014
September 9, 2014
September 18, 2014