Forrester Research For:
Responsible for improving the perceived quality of customer interactions, you leverage emerging technologies to create the digital experiences of the future and lead enterprisewide customer experience transformations.
Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience
Register as a guest to explore the Forrester content that aligns with your professional role.Register
Already registered as a client or guest? Log in.
Forrester guides your decisions with integrated reports, tools, and Playbook research frameworks.
August 19, 2014 | Harley Manning
August 15, 2014 | Harley Manning
August 12, 2014 | Nupur Singh Andley
July 23, 2014 | Samuel Stern
August 19, 2014 | Deanna Laufer
Mobile is a leading driver of customer experience (CX) innovation, but a bad mobile experience can turn away customers for good. That's why CX professionals should embrace tools and services...
August 19, 2014 | Samantha Yanling Jaddou
DBS Bank is a prominent financial services group in Asia with more than 250 branches across 17 markets. Battling for customers in highly competitive markets like Singapore, China, and India, DBS...
Customer Experience Management, Consumer Mobility...
Customer Experience Management, Marketing & Strategy...
Telecommunication Services, Location-Based Services...
November 6, 2014 - November 7, 2014
September 9, 2014
September 18, 2014