- For all Roles
For Customer Insights Professionals
Amid the talk of big data, privacy, and personal clouds, another important trend has emerged: Consumers are increasingly aware of the data they create as they move about the Web and engage with ...
- Downloads: 364
The ruling by the European Court of Justice in May 2014 that an individual can demand that "irrelevant or outdated" information is deleted from search results should remind chief information off...
- Downloads: 65
CIOs and their CMO partners face a business landscape of new players and competitors using new forms of data about customers to change how companies win, serve, and retain customers. These new f...
- Downloads: 85
For Customer Experience Professionals
The only way to compete effectively in the age of the customer is to become truly customer obsessed. To help firms achieve this goal, this report sheds light on the current state of customer exp...
- Downloads: 62
For eBusiness & Channel Strategy Professionals
eBusiness and channel strategy professionals are faced with the challenge of an ever more connected consumer. Consumers expect to be able to engage with brands on their mobile devices. In fact, ...
- Downloads: 997