Forrester Research : Topic

Customer Relationship Management (CRM)

CRM systems leverage technology to organize and synchronize marketing, sales, customer service, and technical support processes, helping organizations reduce costs and improve efficiency. Forrester provides advice on how to plan, justify, evaluate, implement, and improve areas like sales force automation and sales effectiveness, customer service and support, customer self-service and assisted service, and multichannel management. Research coverage includes CRM architecture, strategy, deployment, and services.

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Charts & Figures (5)

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Asia Pacific (7)

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CIO
Security, Risk and Compliance
Springboard

For CIO Professionals
Report:Mobile Security: An Increasing Need For Asia Pacific Enterprises
Bryan WangJanuary 01, 2011
In Springboard Research's latest Asia Pacific (AP) IT Market Predictions 2011 Report, we noted that rapid growth in the use of smart mobile devices, combined with an explosion in social computing,...
- Downloads: 25
For CIO Professionals
Report:Mobile Security: An Increasing Need For Indian Enterprises
Manish BahlJanuary 17, 2011
In Springboard Research's latest "Asia Pacific (AP) IT Market Predictions 2011" report, we noted that rapid growth in the use of smart mobile devices, combined with an explosion in social computing,...
- Downloads: 19
For CIO Professionals
Report:Compliance: A (Surprising) Business Driver For Enterprise Social Apps
John BrandMarch 07, 2011
Where social software was once considered a "plaything" for tech savvy users and generation-Y, leading organisations globally are now recognising that the benefits extend well beyond simply...
- Downloads: 33
For CIO Professionals
Charts & Figures:Urbanization Is A Tale Of Two Clusters
Manish BahlOctober 19, 2011
For CIO Professionals
Report:Asia Pacific IT Market Predictions 2011
Dane AndersonDecember 15, 2010
This document provides vendor strategists with an analysis of the key trends in the Asia Pacific IT market in 2010 and previews the top trends that will shape the local market in 2011. This document...
- Downloads: 34
For CIO Professionals
Report:Enterprise Antivirus Market Shares In Australia
Dane AndersonMay 31, 2010
This report provides detailed analytical information on enterprise use of IT in the Asia Pacific IT marketplace for vendor strategists. The document highlights the market share for antivirus software...
- Downloads: 4
For CIO Professionals
Report:Asian Urbanization Creates Opportunities For ICT Suppliers
Manish BahlOctober 19, 2011
With increasing urbanization, Asian cities will undergo rapid transformation, creating opportunities for vendors that align themselves with city-level objectives. City opportunities are growing...
- Downloads: 272
For CIO Professionals
Report:Key Drivers For A New(er) IT Infrastructure
John BrandJuly 14, 2010
Springboard Research foresees several major forces that are coalescing to drive the next generation/evolution of IT infrastructure. While not all organizations will transform themselves within the...
- Downloads: 10
For CIO Professionals
Report:Adoption Of Cloud Computing Will Increase Despite The (Perceived) Lack Of Security
John BrandJune 09, 2010
Springboard Research notes continuing media and industry attention on the (perceived) lack of security in the cloud. While cloud computing does indeed come with many inherent security risks,...
- Downloads: 35

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Customer Relationship Management (CRM)

Refine your results

Analyst

Topics

Industry

Region

For CIO Professionals

Report:Mobile Security: An Increasing Need For Asia Pacific Enterprises

For CIO Professionals

Report:Mobile Security: An Increasing Need For Indian Enterprises

For CIO Professionals

Report:Compliance: A (Surprising) Business Driver For Enterprise Social Apps

For CIO Professionals

Charts & Figures:Urbanization Is A Tale Of Two Clusters

For CIO Professionals

Report:Asia Pacific IT Market Predictions 2011

For CIO Professionals

Report:Enterprise Antivirus Market Shares In Australia

For CIO Professionals

Report:Asian Urbanization Creates Opportunities For ICT Suppliers

For CIO Professionals

Report:Key Drivers For A New(er) IT Infrastructure

For CIO Professionals

Report:Adoption Of Cloud Computing Will Increase Despite The (Perceived) Lack Of Security

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