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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
Electronic signatures are gaining momentum and becoming an increasingly popular topic of inquiries by Forrester clients. In retrospect, today's e-signature users will be seen as early adopters...

How can your firm deliver great, loyalty-inspiring customer experience – and achieve its efficiency objectives? Firms that want to boost Return on Equity (ROE) or Return on Capital...

As architects, we all know the importance of context. The right architecture for one context – say, an organically growing company – doesn’t work for a company growing by...
In the first phase of the information age, technology helped us achieve new levels of productivity. In the next phase, technology will shape who we are. Why? Because technology is everywhere –...
Isn't this simply a generic outline for any vision or goal-setting session? What makes this approach unique to Business Architecture?
Good perspective Jeff! Thx
The healthcare industry is undergoing transformation. What’s driving this? A wide range of factors, from new regulations and government programs, to new treatments and approaches,...
Business process management (BPM) attempts to alleviate problems around productivity bottlenecks, customer channel integration, cycle time reduction, and customer service improvement. But while those...
Getting a handle on aglity is a little challenging. Some good thoughts here.
Distributed and fast-paced business organizations are a major challenge for IT. Distributed business units tend to see the world from their viewpoint, creating overlapping and sometimes competing...
Stakeholder Needs: The EA Practice Playbook
This report outlines the stakeholder needs portion of Forrester's solution for enterprise architecture (EA) professionals building a high-performance EA practice. This report is designed to help you...

Looking fwd to hearing how integration factories and data virtualization play a role in the big (enterprise big data) picture. Really nice job.
When I look at the sorts of advisory work we engage in, I am often struck by the fact that our client organizations are at very different start points on their business architecture journeys. The...
'Reducing complexity' is a reason frequently given by organizations when instigating an application rationalization initiative. However, complexity can be challenging to define and...
What are the pitfalls surrounding SharePoint Search in the Internet space, especially in regard to Office 365?
Forrester Research is launching a limited number of discussions with business process management (BPM) thought leaders; this is the first of the series. Given that BPM suites (BPMSes) verge on a...
I like the way you and your team present the benefits of a business capability map. I believe a Business Architecture team should own the business capability map, sooner than later. In my case, my...
The US government will start tracking hospital readmission rates. Why? Because we spend some $15B each year treating returning patients. Many of these would not need to return if they followed...
Social technology, which includes blogs, microblogging (Twitter), social networking tools, and next-generation collaboration platforms, is a fundamental shift in how businesses use...
The InfoWorld/Forrester Enterprise Architecture Awards recognize excellent EA programs — ones that due to their business focus, and strategic yet pragmatic orientation, provide sustained value...