Forrester

For Infrastructure & Operations Professionals

Report:The CaaS Market Heats Up

Communications-As-A-Service Generates High Interest And Will Soon Displace Premises-Based Alternatives

Communications-as-a-service (CaaS) shares many attributes with other as-a-service offerings in its pricing model and delivers voice, conferencing, contact center, IVR, and unified communications...

• Downloads: 957

For Application Development & Delivery Professionals

Report:Web Content Management Is Alive And Well in 2011 Thanks To Online Customer Experience

Findings From Forrester's Q1 2011 Web Content Management Survey

Forrester recently surveyed 260 content and collaboration (C&C) professionals with decision-making roles in web content management (WCM) about their WCM strategies for the coming year. Enterprises...

• Downloads: 1090

For Sourcing & Vendor Management Professionals

Report:SVM Is Uniquely Positioned To Connect Innovation Leadership To Innovation Services

Amid the ups and downs of the global economy, the interest in innovation among senior business leadership has only increased. Most CEOs recognize that in a business environment characterized by...

• Downloads: 353

For Infrastructure & Operations Professionals

Report:Five Seismic Forces Reshuffle The Workforce Vendor Ecosystem

Landscape: The Workforce Enablement Playbook

2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...

• Downloads: 80

For CIO Professionals

Report:Six Business Technology Trends That Will Propel Your Firm In 2013

From Technology Foundations To Business Outcomes

Forrester sees six important trends unfolding in business technology (BT), where information technology will most directly and visibly affect business outcomes. Not having an initiative or effort...

• Downloads: 779
• Comments: 3
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For Application Development & Delivery Professionals

Report:Trends 2011: It's Time For The Business To Own Master Data Management Strategies

Business process professionals recognize master data management (MDM) as a critical enabler to deliver optimized business processes and trusted business insights. But ownership of MDM remains in the...

• Downloads: 2062

For CIO Professionals

Report:Intranet Portals: Workforce Technology Adoption 2011

Information retrieval and employee self-service functions still dominate intranet usage. Collaboration and team- or project-support tools are increasingly available but are often outside of the...

• Downloads: 574

For CIO Professionals

Report:Integration: The Next Frontier For Enterprise Social

The "Social Layer" Ignites The Next Wave Of Social Technology Innovation

Enterprise social technology vendors have begun to actively position their offerings to meet integration requirements, and the term "social layer," which Forrester originally heard from Socialtext...

• Downloads: 848

For Security & Risk Professionals

Report:Q&A: Message Archiving Fundamentals For Content & Collaboration Pros

Message archiving impacts a variety of functional roles within enterprises. Understanding implications across IT, legal, and other perspectives isn't trivial — especially when factoring in...

• Downloads: 319

For CIO Professionals

Tool:TechRadar™: Creation Phase Technologies

For Security & Risk Professionals

Tool:Organizational Structures Are Fragmented, Yet RM Increasingly Reports Into Legal

For Infrastructure & Operations Professionals

Report:People Are Bringing Macs To Work — It's Time To Repeal Prohibition

An Empowered, Laissez -Faire Approach Will Forestall Insurrection

Mac users are drinking furniture polish in back hallways, getting their fix from fellow bootleggers who have blazed the trails around IT's prohibition. End user computing professionals steeped in two...

• Downloads: 736

For CIO Professionals

Report:The Next Wave Of Office Productivity

Mobile, Cloud, And Collaboration Are Leading The Transformation

Microsoft Office remains a mainstay in workplaces. Despite media buzz about online alternatives like Google Apps Premier Edition or pragmatic arguments about free Open Office suites, most enterprises...

• Downloads: 1095

For CIO Professionals

Tool:Forty-One Percent Of US Information Workers Now Use Personal Cloud Services At Work

For CIO Professionals

Tool:Forecast: US Personal Cloud Subscription Revenue, 2010 to 2016

For CIO Professionals

Tool:Employee Advocacy By Country

For Infrastructure & Operations Professionals

Report:Updated Q4 2010: Market Overview: Backup Software-As-A-Service

The First Of Many IT Ops-Focused SaaS Offerings

It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...

• Downloads: 857

For Sourcing & Vendor Management Professionals

Report:Europeans See New Opportunities In Combo IP Video-UC Solution Sourcing

Pay Close Attention To Vendor Offers Regarding Integration And Interoperability

We're seeing the growing interest of large European enterprises in IP video along with unified communications (UC). In conversations with Forrester, several European IT clients said that video...

• Downloads: 311

For CIO Professionals

Report:Leveraging Millennials To Drive Enterprise Social Initiatives

Investments in enterprise social technology continue to rise. At the same time, the bet on enterprise social initiatives becomes increasingly strategic. The stakes are high, the risk of failure looms...

• Downloads: 490

For CIO Professionals

Report:Market Update: Office Productivity Alternatives

Adoption Is Low But Market Impact Is High As Buyers Consider Alternatives

At home and at work, people overwhelmingly use Microsoft Office. Yet content and collaboration (C&C) pros continue to ask Forrester questions about office alternatives. So we recently surveyed 150 IT...

• Downloads: 468

For Marketing Leadership Professionals

Report:The Rise Of Post-PC Productivity

App Innovators Disrupt The Value Chain Of PC-Era Software Giants

Post-PC devices such as smartphones and tablets inspire new productivity scenarios, and their app stores introduce new ways to distribute and monetize software. Billions of dollars are at stake:...

• Downloads: 404

For CIO Professionals

Report:Portrait Of A Government Information Worker

Governments Are Playing Catch-Up In Terms Of Mobility And Collaboration

North American and European governments are striving for efficiency, openness, and responsiveness as their constituencies increasingly organize and mobilize using social technologies. However,...

• Downloads: 537

For Application Development & Delivery Professionals

Report:Forrsights: Winning Software Strategies

Unveiling The Software Strategies Of Top-Performing Companies

During November 2011 and December 2011, Forrester surveyed 2,438 software decision-makers across Canada, France, Germany, the UK, and the US to determine their spending priorities around software. To...

• Downloads: 97

For Application Development & Delivery Professionals

Tool:Email, Calendaring, IM, And Document Sharing Are The Most Used Collaboration Tools

For Infrastructure & Operations Professionals

Tool:Current Use Of Hosted And As-A-Service Model For Communications