Forrester

For CIO Professionals

Tool:Large Vendors' US Revenues Projections Are Improving For The Rest Of 2010

For CIO Professionals

Tool:Data Revisions Raise Computer And Software Investment In 2009

For Customer Experience Professionals

Tool:Consumers Mostly Initiate Chat Interactions

For Infrastructure & Operations Professionals

Report:Market Overview: Public IaaS Clouds, Q4 2011, Part 3

Cloud Platforms: Foundational Systems Could Strengthen Your Preferred Service Providers

A growing number of public infrastructure-as-a-service (IaaS) clouds are coming to market that share the same underlying capabilities, technologies, and interfaces. Rather than build their clouds...

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For CIO Professionals

Tool:Security Concerns Are Higher About Other New Technologies Than About Cloud

For Infrastructure & Operations Professionals

Tool:TechRadar™: Creation Phase Technologies

For Application Development & Delivery Professionals

Tool:CIS Tool Adoption For Internal Integration

For CIO Professionals

Tool:Enterprise/SMB Buying Of Communications Equipment Outpaces Telco Purchases

For CIO Professionals

Report:The Forrester Wave™: Web Conferencing, Q2 2010

Adobe, Cisco, IBM, And Microsoft Lead In The Web Meeting Scenario

In Forrester's 60-criteria evaluation of Web conferencing vendors, we found that traditional vendors Adobe, Cisco, IBM Sametime, and Microsoft's two offerings led the pack because of their breadth...

• Downloads: 1262

For Enterprise Architecture Professionals

Report:Identify How BPM Can Improve Your Organization

Business process management (BPM) attempts to alleviate problems around productivity bottlenecks, customer channel integration, cycle time reduction, and customer service improvement. But while those...

• Downloads: 742

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Learning And Talent Development, Q1 2013

The Nine Providers That Matter Most And How They Stack Up

Learning and talent development are closely aligned in the best talent vendor offerings. This area of human resource management (HRM) is fast-growing and innovative in its use of social, cloud, and...

• Downloads: 461
• Comments: 2
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For Application Development & Delivery Professionals

Report:Application Portfolio Tools Miss The Mark

Customers Want Much Better Business-Level IT Transparency

The adage "If you build it, they will come" simply hasn't taken hold yet in the fragmented application portfolio management (APM) tools market. In the words of one frustrated customer, "If tools were...

• Downloads: 599

For Security & Risk Professionals

Tool:Forrester Wave™: Enterprise GRC Platforms, Q4 '11

For Application Development & Delivery Professionals

Report:Global Banking Platform Deals 2012

Market Heat Returns After A Prolonged Cooldown

Forrester surveyed 29 vendors of globally deployed banking platforms on their 2012 deals. The results indicate a growing market: We counted nearly 20% more deals in 2012 than in 2011 among firms that...

• Downloads: 152
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For CIO Professionals

Tool:Evaluated Vendors: Product Information And Selection Criteria

For CIO Professionals

Tool:Forecast: Latin America IT Purchases, 2010 To 2011

For CIO Professionals

Tool:US Economic Growth Slowly Continues As Tech Investment Expands Faster

For Customer Experience Professionals

Report:Call Center Experiences Leave Consumers On Hold For Something Better

Consumers Rate Their Satisfaction With Call Center Agent Interactions Across 13 Industries

Consumers report low satisfaction for conversations with call center agents. PC manufacturers, TV service providers, and Internet service providers receive the brunt of their ire. The good news? The...

• Downloads: 666
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For Customer Experience Professionals

Tool:Consumers Who Didn't Find The Info They Needed Were More Dissatisfied

For Marketing Leadership Professionals

Report:Getting Product Ideas Past Stage One

Why The Validation Process Is Critical To Product Strategy Success

"Ideate" is the first stage in the product development cycle; it's a time when product strategists gather ideas for new and innovative products and services. Before moving on to subsequent phases,...

• Downloads: 473
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For Infrastructure & Operations Professionals

Client Inquiry:How Can We Best Provide Weekend Help Desk Support With A Small Team?

How can we best provide weekend help desk support with a small help desk team?

For Enterprise Architecture Professionals

Report:Reflections From A BPM Thought Leader: Phil Gilbert, IBM

Forrester Research is launching a limited number of discussions with business process management (BPM) thought leaders; this is the first of the series. Given that BPM suites (BPMSes) verge on a...

• Downloads: 267

For CIO Professionals

Tool:Three Ways Of Looking At IT Budgets

For CIO Professionals

Tool:Many Buyers Want Security From Their Cloud Provider

For Sourcing & Vendor Management Professionals

Report:PRC IT Services Report: 2010

This document provides early and accurate market size estimates for 2010 in China, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is based...

• Downloads: 27