Customer Relationship Management (CRM)

CRM systems leverage technology to organize and synchronize marketing, sales, customer service, and technical support processes, helping organizations reduce costs and improve efficiency. Forrester provides advice on how to plan, justify, evaluate, implement, and improve areas like sales force automation and sales effectiveness, customer service and support, customer self-service and assisted service, and multichannel management. Research coverage includes CRM architecture, strategy, deployment, and services.

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35 results in Everything

  • Springboard
  • Client Systems
  • For CIO Professionals

    Report:Public Sector IT Opportunity: Philippines

    This document provides a comprehensive background of public sector dynamics in the Philippines in order to enable vendor strategists to address market opportunities more successfully. Particular...

    • Downloads: 12
  • For CIO Professionals

    Report:Public Sector IT Opportunity: Philippines Data Tables

    These are the data tables for the report "Public Sector IT Opportunity: Philippines." The report provides a comprehensive background of public sector dynamics in the Philippines in order to enable...

    • Downloads: 4
  • For CIO Professionals

    Report:Turkey Public Sector Market Analysis

    This document provides a comprehensive background of the dynamics in the public sector market in Turkey. This analysis will allow vendor strategists to address market opportunities in Turkey more...

    • Downloads: 34
    • Rating:
  • Charts & Figures results for

  • For CIO Professionals

    Charts & Figures:Cloud Usage Across Africa Follows Global Trends: Email And Servers Lead

    Understanding The Cloud Computing Opportunities In Africa

  • For CIO Professionals

    Report:Public Sector IT Opportunity: India Data Tables

    These are the data tables for the report, "Public Sector IT Opportunity: India." The report provides a comprehensive background of public sector dynamics in India in order to enable vendor...

    • Downloads: 12
  • For CIO Professionals

    Report:UAE: IT Opportunity 2011

    This document provides vendor strategists with an overview of the dynamics of the IT market in the UAE, the economic conditions prevailing in the country, and provides systematic analysis of the key...

    • Downloads: 34
  • For CIO Professionals

    Report:Public Sector Market Analysis: Pakistan Data Tables

    These are the data tables for the report "Public Sector Market Analysis: Pakistan." The report provides a comprehensive background of the dynamics in the public sector market in Pakistan. This...

    • Downloads: 4
    • Rating:
  • For CIO Professionals

    Report:Africa's ICT Forecast Looks Increasingly Cloudy

    Understanding The Cloud Computing Opportunities In Africa

    After years of stagnant enterprise spending on information and communications technology (ICT), Africa is gearing up for a new period of growth. As political stability across the continent gradually...

    • Downloads: 340
    • Rating:
  • For CIO Professionals

    Report:Asian Urbanization Creates Opportunities For ICT Suppliers

    With increasing urbanization, Asian cities will undergo rapid transformation, creating opportunities for vendors that align themselves with city-level objectives. City opportunities are growing...

    • Downloads: 272
  • For CIO Professionals

    Report:UAE: IT Opportunity 2011 Data Tables

    These are the data tables for the report entitled UAE: IT Opportunity 2011. The report provides vendor strategists with an overview of the dynamics of the IT market in the UAE, the economic...

    • Downloads: 18
  • For CIO Professionals

    Report:Kenya IT Opportunity 2010

    This document highlights the dynamics of the IT market in the African country of Kenya, discusses the economic conditions prevailing in the country, and provides a systematic analysis of key IT...

    • Downloads: 31
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:IT Infrastructure In Asia Pacific 2010-2011: End User Adoption Trends

    This document identifies the infrastructure (server, client, storage, OS) profile of end user organizations in Asia Pacific Excluding Japan (APEJ) for vendor strategists. The report focuses on IT...

    • Downloads: 27
  • For CIO Professionals

    Report:Apple iPads: Ego Over Ergo

    Apple iPads are rapidly gaining attention in the consumer world, forcing enterprise IT to re-evaluate tablets as a potentially supported business device. Springboard Research believes that Apple...

    • Downloads: 12
  • For Sourcing & Vendor Management Professionals

    Report:IT Buying Behavior Study Of Government-Related Customers: PRC

    This document provides a comprehensive overview of IT procurement in the government-related market in China, with a focus on how new policies to foster local innovation and limit IT procurement from...

    • Downloads: 13
  • For CIO Professionals

    Report:Kenya IT Opportunity 2010 Data Tables

    These are the data tables for the report "Kenya IT Opportunity 2010." This report highlights the dynamics of the IT market in the African country of Kenya, discusses the economic conditions...

    • Downloads: 15
    • Rating:
  • For Application Development & Delivery Professionals

    Report:Virtualization In Asia Pacific 2010-2011: End User Adoption Trends

    This report provides an overview of the virtualization adoption trends in Asia Pacific, excluding Japan (APEJ) for vendor strategists. Survey data reflects over 450 interviews with CIOs, IT managers,...

    • Downloads: 28
  • For CIO Professionals

    Report:China Healthcare Environment And IT Opportunity Data Tables

    These are the data tables for the report, "China Healthcare Environment IT Opportunity." The report provides a comprehensive background of the healthcare dynamics in China in order to enable vendor...

    • Downloads: 17
  • For CIO Professionals

    Report:Public Sector IT Opportunity: Australia

    This document provides a comprehensive background of public sector dynamics in Australia in order to enable vendor strategists to address market opportunities more successfully. Particular focus is...

    • Downloads: 21
  • For CIO Professionals

    Report:Public Sector IT Opportunity: Australia Data Tables

    These are the data tables for the report, "Public Sector IT Opportunity: Australia." The report provides a comprehensive background of public sector dynamics in Australia in order to enable vendor...

    • Downloads: 11
  • For CIO Professionals

    Report:Public Sector IT Opportunity: South Korea Data Tables

    These are the data tables for the report, "Public Sector IT Opportunity: South Korea." The report provides a comprehensive background of public sector dynamics in South Korea in order to enable...

    • Downloads: 7
  • For CIO Professionals

    Report:Uganda IT Opportunity 2010

    This document highlights the dynamics of the IT market in the African country of Uganda, discusses the economic conditions prevailing in the country, and provides a systematic analysis of key IT...

    • Downloads: 17
    • Rating:
  • For CIO Professionals

    Report:IT In The Healthcare Industry

    This document provides a comprehensive background of the healthcare IT dynamics in India in order to enable IT solution providers to address market opportunities more successfully. Furthermore, the...

    • Downloads: 106
  • For CIO Professionals

    Report:Public Sector IT Opportunity: India

    This document provides a comprehensive background of public sector dynamics in India in order to enable vendor strategists to address market opportunities more successfully. Particular focus is given...

    • Downloads: 21
  • For CIO Professionals

    Report:Saudi Arabia: IT Opportunity 2011 Data Tables

    These are the data tables for the report entitled Saudi Arabia: IT Opportunity 2011. The report provides vendor strategists with an overview of the IT market in Saudi Arabia in 2011. It also...

    • Downloads: 28
  • For CIO Professionals

    Report:Public Sector Market Analysis: Pakistan

    This document provides a comprehensive background of the dynamics in the public sector market in Pakistan. This analysis will allow vendor strategists to address market opportunities in Pakistan more...

    • Downloads: 9
    • Rating:
  • For CIO Professionals

    Report:Nigeria Public Sector Market Analysis

    This document provides a comprehensive background of the dynamics in the public sector market of the African country of Nigeria. This analysis will allow vendor strategists to address market...

    • Downloads: 15
    • Rating:
 
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