Forrester Research : Topic

Customer Relationship Management (CRM)

CRM systems leverage technology to organize and synchronize marketing, sales, customer service, and technical support processes, helping organizations reduce costs and improve efficiency. Forrester provides advice on how to plan, justify, evaluate, implement, and improve areas like sales force automation and sales effectiveness, customer service and support, customer self-service and assisted service, and multichannel management. Research coverage includes CRM architecture, strategy, deployment, and services.

Reports (17)
Charts & Figures (9)

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Sourcing & Vendor Management (10)
CIO (7)

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Business Continuity & Disaster Recovery (6)
Green IT (5)
Data Center Consolidation (1)

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Asia Pacific (15)

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IBM (1)
Tata Consultancy Services (TCS) (1)

17 results in Everything

Springboard
Data Center Management

For Sourcing & Vendor Management Professionals
Report:Unisys' Hosted Secure Private Cloud Solution: The Best Of Both Worlds
Frederic GironDecember 21, 2010
Unisys has continued to evolve its hosted data center offerings and, along with many other vendors, rebranded to take advantage of rising customer interest in "private cloud." Unisys' offering is...
- Downloads: 31
For CIO Professionals
Report:Mapping Out The Journey To Private Cloud Enablement
John BrandDecember 1, 2010
Springboard Research notes that rising interest in the implementation of private clouds is creating confusion in the market. More importantly, misaligned business expectations and unrealistic...
- Downloads: 31
For Sourcing & Vendor Management Professionals
Report:ANZ Data Center Study: End User Result Analysis
Frederic Giron, Seepij GuptaJanuary 1, 2011
The primary objective of this document is to provide a comprehensive background of Australia and New Zealand data center market dynamics. It provides an end user perspective to enable vendor...
- Downloads: 41
For CIO Professionals
Charts & Figures:China And India Will Drive Asia Pacific Excluding Japan Urbanization IT Purchases
Manish BahlOctober 19, 2011
For Sourcing & Vendor Management Professionals
Report:India Data Center Study: End User Result Analysis
Frederic Giron, Seepij GuptaJanuary 1, 2011
This report provides a comprehensive background of India's data center market dynamics from the end user perspective so vendor strategists can address market opportunities more successfully and...
- Downloads: 44
For CIO Professionals
Report:Indian Datacenter Study: Data Center Outsourcing
Dane AndersonAugust 1, 2010
This document provides vendor strategists with an overview of the results from the survey on the India Datacenter market dynamics based on 102 interviews with Indian CIOs and top IT executives of...
- Downloads: 39
For Sourcing & Vendor Management Professionals
Report:ASEAN Datacenter Study: Data Center Outsourcing
Frederic GironAugust 1, 2010
This document provides vendor strategists with an overview of the results from the survey on the ASEAN Datacenter market dynamics based on 112 interviews with ASEAN CXOs and top IT executives of...
- Downloads: 27
For Sourcing & Vendor Management Professionals
Report:ASEAN Data Center Study: End User Result Analysis
Frederic Giron, Seepij GuptaJanuary 1, 2011
This document provides a comprehensive background of ASEAN countries' (Indonesia, Malaysia, Philippines, Singapore, Thailand, Brunei, Cambodia, Laos, Vietnam) data center market dynamics from the end...
- Downloads: 50
For Sourcing & Vendor Management Professionals
Report:PRC IT Services Report: 2010
Frederic Giron, Gene CaoFebruary 1, 2011
This document provides early and accurate market size estimates for 2010 in China, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is based...
- Downloads: 28
For CIO Professionals
Report:India Datacenter Study: Cloud Computing
Dane AndersonAugust 1, 2010
This document provides vendor strategists with an overview of the results from the survey on the India Datacenter market dynamics based on 102 interviews with Indian CIOs and top IT executives of...
- Downloads: 28
For CIO Professionals
Report:Indian Datacenter Study: End User Result Analysis
Dane AndersonAugust 1, 2010
This document provides vendor strategists with an overview of the results from the survey on the India Datacenter market dynamics based on 102 interviews with Indian CIOs and top IT executives of...
- Downloads: 11
For Sourcing & Vendor Management Professionals
Report:ASEAN Datacenter Study: End User Result Analysis
Frederic GironAugust 1, 2010
This document provides vendor strategists with an overview of the results from the survey on the ASEAN Datacenter market dynamics based on 112 interviews with ASEAN CXOs and top IT executives of...
- Downloads: 12
For CIO Professionals
Report:India Datacenter Study: Disaster Recovery And Business Continuity
Dane AndersonAugust 1, 2010
This document provides vendor strategists with an overview of the results from the survey on the India Datacenter market dynamics based on 102 interviews with Indian CIOs and top IT executives of...
- Downloads: 22
For CIO Professionals
Report:Asian Urbanization Creates Opportunities For ICT Suppliers
Manish BahlOctober 19, 2011
With increasing urbanization, Asian cities will undergo rapid transformation, creating opportunities for vendors that align themselves with city-level objectives. City opportunities are growing...
- Downloads: 272
For CIO Professionals
Report:India Datacenter Study: Virtualization, Consolidation, And Data De-Duplication
Dane AndersonAugust 1, 2010
This document provides vendor strategists with an overview of the results from the survey on the India Datacenter market dynamics based on 102 interviews with Indian CIOs and top IT executives of...
- Downloads: 21
For Sourcing & Vendor Management Professionals
Report:ASEAN Datacenter Study: Virtualization, Consolidation, And Data De-Duplication
Frederic GironAugust 1, 2010
This document provides vendor strategists with an overview of the results from the survey on the ASEAN Datacenter market dynamics based on 112 interviews with ASEAN CXOs and top IT executives of...
- Downloads: 20
For Sourcing & Vendor Management Professionals
Report:ASEAN Datacenter Study: Disaster Recovery And Business Continuity
Frederic GironAugust 1, 2010
This document provides vendor strategists with an overview of the results from the survey on the ASEAN Datacenter market dynamics based on 112 interviews with ASEAN CXOs and top IT executives of...
- Downloads: 16
For Sourcing & Vendor Management Professionals
Report:ASEAN Datacenter Study: Cloud Computing
Frederic GironAugust 1, 2010
This document provides vendor strategists with an overview of the results from the survey on the ASEAN Datacenter market dynamics based on 112 interviews with ASEAN CXOs and top IT executives of...
- Downloads: 27

Search

Customer Relationship Management (CRM)

Refine your results

Role

Analyst

Topics

Industry

Region

Vendor

For Sourcing & Vendor Management Professionals

Report:Unisys' Hosted Secure Private Cloud Solution: The Best Of Both Worlds

For CIO Professionals

Report:Mapping Out The Journey To Private Cloud Enablement

For Sourcing & Vendor Management Professionals

Report:ANZ Data Center Study: End User Result Analysis

For CIO Professionals

Charts & Figures:China And India Will Drive Asia Pacific Excluding Japan Urbanization IT Purchases

For Sourcing & Vendor Management Professionals

Report:India Data Center Study: End User Result Analysis

For CIO Professionals

Report:Indian Datacenter Study: Data Center Outsourcing

For Sourcing & Vendor Management Professionals

Report:ASEAN Datacenter Study: Data Center Outsourcing

For Sourcing & Vendor Management Professionals

Report:ASEAN Data Center Study: End User Result Analysis

For Sourcing & Vendor Management Professionals

Report:PRC IT Services Report: 2010

For CIO Professionals

Report:India Datacenter Study: Cloud Computing

For CIO Professionals

Report:Indian Datacenter Study: End User Result Analysis

For Sourcing & Vendor Management Professionals

Report:ASEAN Datacenter Study: End User Result Analysis

For CIO Professionals

Report:India Datacenter Study: Disaster Recovery And Business Continuity

For CIO Professionals

Report:Asian Urbanization Creates Opportunities For ICT Suppliers

For CIO Professionals

Report:India Datacenter Study: Virtualization, Consolidation, And Data De-Duplication

For Sourcing & Vendor Management Professionals

Report:ASEAN Datacenter Study: Virtualization, Consolidation, And Data De-Duplication

For Sourcing & Vendor Management Professionals

Report:ASEAN Datacenter Study: Disaster Recovery And Business Continuity

For Sourcing & Vendor Management Professionals

Report:ASEAN Datacenter Study: Cloud Computing

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