Customer Relationship Management (CRM)

CRM systems leverage technology to organize and synchronize marketing, sales, customer service, and technical support processes, helping organizations reduce costs and improve efficiency. Forrester provides advice on how to plan, justify, evaluate, implement, and improve areas like sales force automation and sales effectiveness, customer service and support, customer self-service and assisted service, and multichannel management. Research coverage includes CRM architecture, strategy, deployment, and services.

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4 results in Reports

  • Boris Evelson
  • IT Services

  • For Application Development & Delivery Professionals

    Report:Decide When To Buy, Build, Or Outsource BI

    Tools And Technology: The Business Intelligence Playbook

    Boris Evelson, Anjali YakkundiAugust 23, 2012

    Building custom business intelligence (BI) solutions is time-consuming and inflexible; therefore, application development and delivery (AD&D) pros heading BI projects should move away from a...

    • Downloads: 622

  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

    The 12 Market Leaders That Deserve To Be On Most Shortlists

    Boris Evelson, Liz HerbertOctober 18, 2012

    In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while...

    • Downloads: 1119
    • Comments: 2
    • Rating:

  • For Application Development & Delivery Professionals

    Report:BI Service Provider Short-Listing Tool

    Boris Evelson, Liz HerbertJuly 21, 2010

    Firms should use the Forrester BI Service Provider Short-Listing Tool to input details about geographic scope, technology needs, and type of third-party support (i.e., consulting versus...

    • Downloads: 36

  • For Application Development & Delivery Professionals

    Report:Six Steps To Negotiating A Better BI Deal

    Use Forrester's Approach To Help You Get More For Your Money

    Boris EvelsonNovember 14, 2011

    Many business intelligence (BI) vendors do not publish list prices. Some do not even provide list prices under NDA to their customers and prospects. Plus, BI pricing and licensing models differ...

    • Downloads: 660
 
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