Forrester Research : Topic

Customer Relationship Management (CRM)

CRM systems leverage technology to organize and synchronize marketing, sales, customer service, and technical support processes, helping organizations reduce costs and improve efficiency. Forrester provides advice on how to plan, justify, evaluate, implement, and improve areas like sales force automation and sales effectiveness, customer service and support, customer self-service and assisted service, and multichannel management. Research coverage includes CRM architecture, strategy, deployment, and services.

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Past 18 months (1)

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Customer Relationship Management (CRM)
Eveline Oehrlich

For Infrastructure & Operations Professionals
Client Inquiry:Can You Recommend Some Out-Of-Box Solutions For Change Requests And Tickets?
Eveline OehrlichNovember 22, 2011
Can you recommend packages that out of the box can easily handle workflows for change requests and tickets?
For Infrastructure & Operations Professionals
Client Inquiry:Do We Need 24x7 Support For Enterprise System Monitoring?
Eveline OehrlichJanuary 25, 2011
I would like to know what kind of support enterprises typically purchase for software that's used for system monitoring. I'm trying to decide if the more expensive 24x7 support is needed when...

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Customer Relationship Management (CRM)

Refine your results

Date Range

For Infrastructure & Operations Professionals

Client Inquiry:Can You Recommend Some Out-Of-Box Solutions For Change Requests And Tickets?

For Infrastructure & Operations Professionals

Client Inquiry:Do We Need 24x7 Support For Enterprise System Monitoring?

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