Forrester Research : Topic

Customer Relationship Management (CRM)

CRM systems leverage technology to organize and synchronize marketing, sales, customer service, and technical support processes, helping organizations reduce costs and improve efficiency. Forrester provides advice on how to plan, justify, evaluate, implement, and improve areas like sales force automation and sales effectiveness, customer service and support, customer self-service and assisted service, and multichannel management. Research coverage includes CRM architecture, strategy, deployment, and services.

Refine your results

Methodology

Topics

Industry

Region

Europe (4)
North America (4)

5 results in Data Surveys

Security, Risk and Compliance

For CIO Professionals
Survey:Forrsights Security Survey, Q2 2011
June 01, 2011
Forrester's Forrsights Security Survey, Q2 2011, was fielded to 2,353 IT executives and technology decision-makers located in Canada, France, Germany, the UK, and the US from small and medium-size...
For eBusiness & Channel Strategy Professionals
Survey:North American Technographics® Media And Advertising Online Benchmark Recontact Survey, Q3 2012 (US)
July 18, 2012
Forrester conducted an online survey fielded in July 2012 of 5,030 US online adults ages 18 to 88. For results based on a randomly chosen sample of this size (N = 5,030), there is 95% confidence that...
For CIO Professionals
Survey:Forrsights Security Survey, Q3 2010
August 01, 2010
Forrester's Forrsights Security Survey, Q3 2010, was fielded to 2,337 IT executives and technology decision-makers located in Canada, France, Germany, the UK, and the US from SMB and enterprise...
For eBusiness & Channel Strategy Professionals
Survey:European Technographics® Online Benchmark Survey, Q3 2012
July 10, 2012
Forrester conducted an online survey fielded in July 2012 of 20,778 European individuals in France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, and the UK. This survey is based on an...
For CIO Professionals
Survey:Forrsights Security Survey Q2 2012
May 31, 2012
A quick look into the survey: This forward-looking market research study about IT technology details security spending, priorities and challenges, as well as sourcing, organizational structure,...

Search

Customer Relationship Management (CRM)

Refine your results

Date Range

Content Types

Role

Methodology

Topics

Industry

Region

For CIO Professionals

Survey:Forrsights Security Survey, Q2 2011

For eBusiness & Channel Strategy Professionals

Survey:North American Technographics® Media And Advertising Online Benchmark Recontact Survey, Q3 2012 (US)

For CIO Professionals

Survey:Forrsights Security Survey, Q3 2010

For eBusiness & Channel Strategy Professionals

Survey:European Technographics® Online Benchmark Survey, Q3 2012

For CIO Professionals

Survey:Forrsights Security Survey Q2 2012

Browse