Customer Relationship Management (CRM)

CRM systems leverage technology to organize and synchronize marketing, sales, customer service, and technical support processes, helping organizations reduce costs and improve efficiency. Forrester provides advice on how to plan, justify, evaluate, implement, and improve areas like sales force automation and sales effectiveness, customer service and support, customer self-service and assisted service, and multichannel management. Research coverage includes CRM architecture, strategy, deployment, and services.

Refine your results

Region

8 results in Data Surveys

  • IT Spending Forecasts
  • For CIO Professionals

    Survey:Forrsights Software Survey, Q4 2011

    Forrester's Forrsights Software Survey, Q4 2011, was fielded to 2,438 IT executives and technology decisionmakers located in Canada, France, Germany, the UK, and the US from small and medium-size...

    • For CIO Professionals

      Survey:Forrsights Hardware Survey, Q3 2011

      Forrester's Forrsights Hardware Survey, Q3 2011, was fielded to 2,343 IT executives and technology decision-makers located in Canada, France, Germany, the UK, and the United States from companies...

      • For CIO Professionals

        Survey:Forrsights Budgets And Priorities Tracker Survey, Q4 2011

        Forrester's Forrsights Budgets And Priorities Tracker Survey, Q4 2011 was fielded to 3,752 IT executives and technology decision-makers located in Australia, Brazil, Canada, China, France, Germany,...

        • For CIO Professionals

          Survey:Forrsights Budgets And Priorities Tracker Survey Q4 2012

          Forrester's Forrsights Budgets And Priorities Tracker Survey, Q4 2012, was fielded to 3,753 IT executives and technology decision-makers located in Australia, Brazil, Canada, China, France, Germany,...

          • For CIO Professionals

            Survey:Forrsights Security Survey Q2 2012

             A quick look into the survey: This forward-looking market research study about IT technology details security spending, priorities and challenges, as well as sourcing, organizational structure,...

            • For CIO Professionals

              Survey:Forrsights Software Survey Q4 2012

              Forrester's Forrsights Software Survey, Q4 2012, was fielded to 2,444 IT executives and technology decision-makers located in Canada, France, Germany, the UK, and the US from small and medium-size...

              • For CIO Professionals

                Survey:Forrsights Hardware Survey Q3 2012

                A quick look into the survey: This forward-looking market research study about IT technology details PCs and systems management, servers and data centers, X86 server virtualization, and dives deeply...

                • For CIO Professionals

                  Survey:Forrsights Budgets And Priorities Tracker Survey Q2 2012

                    Quick look into the survey: This forward-looking market research study about IT technology details planned spending on technology and services in the coming year, as well as the balance of...