Forrester Research : Topic

Customer Relationship Management (CRM)

CRM systems leverage technology to organize and synchronize marketing, sales, customer service, and technical support processes, helping organizations reduce costs and improve efficiency. Forrester provides advice on how to plan, justify, evaluate, implement, and improve areas like sales force automation and sales effectiveness, customer service and support, customer self-service and assisted service, and multichannel management. Research coverage includes CRM architecture, strategy, deployment, and services.

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Sourcing Strategy & Execution (4)
Vendor Management (1)

4 results in Social

William Martorelli
Sourcing & Procurement

For Sourcing & Vendor Management Professionals
Client Inquiry:Using Operating-Level Agreements
William MartorelliSeptember 28, 2011
How do customers establish service-level expectations internally and what are the challenges when external providers are brought into the mix?
For Sourcing & Vendor Management Professionals
Client Inquiry:Supplier Management For Applications Outsourcing Engagements
William MartorelliSeptember 07, 2011
Our company is exploring a portfolio segmentation approach to multisourcing to our global delivery providers. This approach would likely entail awarding large bundles of work over a multiyear period...
For Sourcing & Vendor Management Professionals
Client Inquiry:Is It Better To Use Separate Cloud Suppliers Or A Single Cloud Partner?
William MartorelliSeptember 28, 2011
We are implementing some new strategic applications and would like to determine whether we should place them in the cloud. Is it better to use separate suppliers or use a single cloud partner that...
For Sourcing & Vendor Management Professionals
Client Inquiry:What Is The Typical Contract Length For A Diverse Outsourced Services Portfolio?
William MartorelliNovember 04, 2011
What is the typical length of a contract for outsourced distributed support services, including help desk, order desk, technical support, asset management, and project management functions?

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Customer Relationship Management (CRM)

Refine your results

Topics

For Sourcing & Vendor Management Professionals

Client Inquiry:Using Operating-Level Agreements

For Sourcing & Vendor Management Professionals

Client Inquiry:Supplier Management For Applications Outsourcing Engagements

For Sourcing & Vendor Management Professionals

Client Inquiry:Is It Better To Use Separate Cloud Suppliers Or A Single Cloud Partner?

For Sourcing & Vendor Management Professionals

Client Inquiry:What Is The Typical Contract Length For A Diverse Outsourced Services Portfolio?

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