Forrester

Why Read This Report

Enterprises are increasingly scrutinizing corporate mobile usage and device and services spending, which continues to grow rapidly. Sourcing groups at most large firms say they lack good visibility on usage patterns and spending due to decentralized or localized wireless procurement practices. This makes it tough to plan budgets and enforce corporate policies around who qualifies for corporate-liable (CL) mobile services. To remedy this, central IT sourcing groups need to work with central procurement to fully audit both current- and past-year mobile spending. Even before the audit results are in, many firms are successfully cutting mobility costs by segmenting users according to job roles and functions and enabling standardization of provisioning, management, and support for mobile devices, applications, and connectivity services. User segmentation also is resulting in the disqualification of many users from CL eligibility — regardless of job title — when their job functions are location-specific and they don't need to be instantly reachable.