Dave Frankland

Vice President, Research Director serving Customer Insights PROFESSIONALS

Dave serves Customer Insights (CI) Professionals. He leads a research team that focuses on helping companies better leverage customer knowledge to improve marketing performance and business strategy. Dave's team delves deeply into the dynamics of CI and specializes in areas such as CI technology and services, web intelligence, social intelligence, marketing and customer analytics, measurement and attribution, and customer loyalty.

Dave has written about CI and marketing service providers, as well as the organizational and business impact of CI. In addition to his research, Dave posts his thoughts and opinions on Twitter (@dfrankland) and on his blog (http://blogs.forrester.com/dave_frankland).

Previous Work Experience

Prior to joining Forrester, Dave was vice president of corporate communications at DoubleClick, where he managed internal and external communications. While at DoubleClick, he managed enterprise communications, as well as for the company's digital marketing, email marketing, Abacus, and enterprise marketing solutions business units. Prior to DoubleClick, Dave was a director at strategic communications consultancy Niehaus Ryan Wong. Dave began his career working in Hill & Knowlton's London and New York offices.


Education

Dave holds a B.A. from the National University of Ireland, Galway, a master's in peace studies from Trinity College, Dublin, and a master's in public relations from the University of Stirling, Scotland.

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47 results in Everything

  • Tracy Stokes
  • For CMO Professionals

    Report:Become Scientific About Marketing Investments And Outcomes

    Road Map: The Marketing Mix Optimization Playbook

    Marketing mix optimization (MMO) has become an indispensable discipline for marketing leaders because it helps in effectively allocating marketing budgets across an increasingly fragmented media and...

    • Downloads: 274
  • For Chief Marketing Officer Professionals

    Blog:How Is Social Media Changing Your Brand Strategy?

    How many times have you been asked, “What’s your social strategy?” As Facebook’s IPO grabs the headlines, and new social sites like Pinterest and Tumblr grab consumers’...

    • For Marketing Leadership Professionals

      Report:CMO Imperatives For 2012

      Use Technology To Move From Experimentation To Driving Results

      In 2012, CMOs will need to embrace technology to help them handle big issues like: 1) addressing the maturation of social media from cool tool to critical connector with customers; 2) determining how...

      • Downloads: 923
      • Rating:
    • For CMO Professionals

      Charts & Figures:Most Marketers Experiment With 21st Century Brand Building

      Benchmarks: The 21st Century Brand Marketing Playbook

    • For Chief Marketing Officer Professionals

      Blog:Don't Push It; Connect Content And Conversation To Pull Consumers Into Your Brand

      The Huffington Post publisher Janet Balis recently shared 10 tips for marketers on how brands can become content kings. Balis commented that “one of the most fundamental dynamics of publishing...

      • For Chief Marketing Officer Professionals

        Blog:What’s Your Brand Building Maturity? Are You An Experimenter Or A Leader?

        I’ve recently read a lot about the about the importance of engaging consumers to build your brand. And rightly so. Understanding and engaging with your customer is fundamental to brand building...

        • For Chief Marketing Officer Professionals

          Blog:Brand As Publisher Or Brand As Newsroom? My POV: Brand As Storyteller.

          Oreo’s recent quick-thinking “Dunk In the Dark” response to the power outage at this year’s Super Bowl put the spotlight on real-time branded content and reinvigorated the...

          • For CMO Professionals

            Report:Why Marketers Must Integrate TV And Video Strategies

            In addition to the variety of media options that the digital age has brought forth, TV is the next medium to get a digital makeover. New access points to the living-room screen and the invasion of...

            • Downloads: 758
          • For CMO Professionals

            Report:Digital Remakes Out-Of-Home Advertising

            A Traditional Channel Gets An Interactive "In Person" Makeover

            Adding digital to traditional out-of-home has transformed a stagnant medium into a fast-growing channel with significant upside for marketers as small screens grow ever-more cluttered. The landscape...

            • Downloads: 371
          • For CMO Professionals

            Report:Build Your Army Of Brand Advocates From Across The Enterprise

            Forrester's research with senior marketing leaders shows that enterprisewide commitment and engagement are critical to successfully building a brand in the 21st century. But this is also marketers'...

            • Downloads: 50
          • For CMO Professionals

            Report:The Fall 2011 TV Advertising Upfronts Preview The Convergence Of TV And Digital

            The death knell of TV advertising's rule over the marketing landscape has often been rung as digital media's reach, effectiveness, and measurability have grown. But the fall 2011 TV upfronts indicate...

            • Downloads: 544
          • For Chief Marketing Officer Professionals

            Blog:How Green Does Your Brand Need To Be?

            The recent Earth Day celebration brought a slew of often-conflicting reports on consumers’ environmental or green attitudes and behavior, such as “consumers cut spending on green,”...

            • For Chief Marketing Officer Professionals

              Blog:Break Down The Walls Of Shopper Marketing

              As the economic malaise lingers on, a more frugal consumer mindset is spurring consumers to embrace new digital technologies to make more informed buying decisions. This shift in behavior is...

              • For CMO Professionals

                Report:How To Build Your Brand With Branded Content

                Traditional marketing vehicles are becoming less effective in capturing and engaging the attention of today's perpetually connected consumers. Chief marketing officers (CMOs) must adapt their...

                • Downloads: 456
                • Comments: 3
                • Rating:
              • For CMO Professionals

                Report:Traditional Paid Media Must Fuel Earned Media Efforts

                Offline And Online Paid Media Placements Will Drive Earned Media Success

                Earned media is exploding. Born from traditional public relations (PR), its rapid adoption by marketers is being driven by new opportunities to drive word of mouth through social media. But earned...

                • Downloads: 656
                • Rating:
              • For Chief Marketing Officer Professionals

                Blog:2012 Super Bowl Heralds Change In Video And TV Marketing Strategy

                NBC recently announced that it would be streaming its coverage of the 2012 NFL Super Bowl online. NBC has streamed big events before (2010 Olympics, Sunday Night Football), but the big difference...

                • For CMO Professionals

                  Report:How To Build Your Brand With Generation Z

                  Generation Z, the generation born after the Millennials, are true digital natives who have grown up in the age of technology. The only world they know is a digital one — where they can connect...

                  • Downloads: 290
                  • Rating:
                • For CMO Professionals

                  Report:The Role Of Digital In The Path To Purchase

                  New Digital Platforms Have To Wait Their Turn, As Traditional Stores Stay Critical

                  CMOs of business-to-consumer (B2C) companies have lately called on shopper marketers to address the growing complexity of the impact of digital on in-store purchasing. Forrester recently conducted a...

                  • Downloads: 1247
                  • Rating:
                • For CMO Professionals

                  Report:Predictive Analytics Revolutionize Marketing Mix Planning

                  Landscape: The Marketing Mix Optimization Playbook

                  Marketing mix modeling is no longer just a tool for consumer packaged goods (CPG) marketers to measure the effect of traditional marketing on overall sales. Today, marketing mix modeling can help all...

                  • Downloads: 572
                  • Comments: 1
                  • Rating:
                • For Chief Marketing Officer Professionals

                  Blog:Well-Established Digital Channels Should Be Top Priority For Shopper Marketers In 2012

                  Shopper marketing is going digital, providing shopper marketers with a plethora of new high-buzz technologies, devices, and platforms to communicate messaging, promotions, or content to their...

                  • For Chief Marketing Officer Professionals

                    Blog:Trust Me, Take Small Steps To Build Brand Trust

                    I’m currently quite taken with the new Fox TV series The Americans, which features a chameleon-like Matthew Rhys and a kick-ass Keri Russell as deep-undercover KGB spies. They live an...

                    • For CMO Professionals

                      Report:How Green Does Your Brand Need To Be?

                      A Road Map To Making Your Brand Greener

                      Marketing leaders navigate a risk-reward tightrope as consumer demand for environmentally responsible, or green, products grows and competition for such marketing offers heats up amid increased...

                      • Downloads: 337
                    • For CMO Professionals

                      Report:Evaluate Your Brand Building Capabilities

                      Assessment: The 21st Century Brand Marketing Playbook

                      Today's digitally empowered consumers have more opportunities than ever to voice their wants, needs, and expectations, forcing marketers to rethink the way they build successful brands. This report...

                      • Downloads: 253
                    • For CMO Professionals

                      Report:The New Layers Of TV Audience Insight

                      Audiences are fundamentally changing the way they watch TV. Viewers are now active on a second screen — a tablet, PC, or mobile device — at the same time that the big screen is turned on....

                      • Downloads: 473
                    • For CMO Professionals

                      Report:Metrics That Matter For B2C Marketers

                      As the economic malaise lingers on, marketers face increased pressure to prove the value of their marketing programs. And while many CMOs believe that future success will be judged on return on...

                      • Downloads: 666
                    • For CMO Professionals

                      Tool:The 21st Century Brand Building Self-Assessment

                     
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