Forrester

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: North American Workplace Services, Q2 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 109

For Infrastructure & Operations Professionals

Report:Revive Your IT Management Software Portfolio

Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

• Downloads: 143

For Sourcing & Vendor Management Professionals

Report:Navigating The Microsoft Services Landscape

Trends And Tradeoffs Of Leading Microsoft Services Players

Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

• Downloads: 378

For Marketing Leadership Professionals

Report:Spotlight On Award-Winning Communities

Processes: The B2B Online Community Playbook

This report showcases the exemplary community processes into practice by Forrester's 2011 Groundswell Award winners and finalists. These community leaders did not achieve success by luck, rather they...

• Downloads: 491

For Infrastructure & Operations Professionals

Report:Redefine Your Mobile Policy To Empower Workers

Policy And Procedures: The Mobile Security And Operations Playbook

This report outlines the policy recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile and security...

• Downloads: 2828

For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Enterprise Client Management Suites, Q2 2012

Symantec And CA Technologies Lead, With LANDesk Software, IBM, And Microsoft Close Behind

In Forrester's 62-criteria evaluation of client management suite vendors, we identified the 10 significant solution providers in this category — BMC Software, CA, Dell, Hewlett-Packard, IBM,...

• Downloads: 680
• Rating:

For Infrastructure & Operations Professionals

Report:Market Overview: Data Center Infrastructure Management Solutions

Maturing Solutions Allow Integrated Physical Management Of The Data Center

This report is part of the data center infrastructure playbook and should be read by IT infrastructure and operations (I&O) professionals. Data center infrastructure management (DCIM) is a...

• Downloads: 798
• Comments: 1
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For Security & Risk Professionals

Report:The Forrester Wave™: Managed Security Services: North America, Q1 2012

The Nine Service Providers That Matter Most And How They Stack Up

In Forrester's 60-criteria evaluation of the North American managed security services market, we identified the nine significant service providers in this category — AT&T, CSC, Dell...

• Downloads: 1044
• Comments: 10
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For Infrastructure & Operations Professionals

Report:Market Overview: Data Center Networking Solutions, Q1 2012

The Data Center Networking Solutions Mimic I&O's Virtualization Maturity

Over the past year, infrastructure and operations (I&O) professionals have focused their enterprise networking efforts on readying network infrastructure to support virtualization, consolidation,...

• Downloads: 792

For Infrastructure & Operations Professionals

Report:Determine Your Workforce Computing Hardware Budgets For 2012

Balance Security And Efficiency With Responsible Empowerment

IT infrastructure and operations (I&O) leaders spend nearly 25% of their IT hardware budget on workforce computing hardware. However, Forrester finds that these priorities and budgets favor security...

• Downloads: 437
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For Sourcing & Vendor Management Professionals

Report:Cloud Strategies Of The Leading Global IT Infrastructure Outsourcing Providers

During the past two years, the initial exploratory interest by enterprise customers in cloud services has shifted toward more aggressive implementation plans, and the strategies of the global IT...

• Downloads: 1918
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For Infrastructure & Operations Professionals

Report:Market Overview: Disk Libraries, Q1 2012

Identity Crisis No More: The Backup Market Shifts From Virtual Tape To Treating Disk As Disk In Open Systems Environments

The use of disk in backup environments has been accelerating for several years. We've now reached a point where most infrastructure and operations (I&O) professionals are using disk in some way,...

• Downloads: 346

For Security & Risk Professionals

Report:Market Overview: Message Archiving Software-As-A-Service, Q3 2011

Enterprises Accelerate Cloud-Based Message Archiving Adoption

To help meet regulatory requirements, ease eDiscovery burdens, and achieve a range of IT objectives, organizations increasingly leverage message archiving software-as-a-service (SaaS). In comparison...

• Downloads: 536

For Infrastructure & Operations Professionals

Report:Market Overview: Midrange Storage, Q3 2011

Unified Storage Architectures Enable Private Cloud Environments

The storage industry is undergoing a transition. Infrastructure and operations (I&O) execs know that storage is a core component of enabling private cloud environments. But to achieve cloud...

• Downloads: 747

For CMO Professionals

Report:Competitive Strategy In The Age Of The Customer

Only Customer-Obsessed Companies Can Survive Disruption

Empowered customers are disrupting every industry; competitive barriers like manufacturing strength, distribution power, and information mastery can't save you. In this age of the customer, the only...

• Downloads: 2766

For eBusiness & Channel Strategy Professionals

Report:Ratings And Reviews: Q1 2011 Snapshot

Our research tells us that people love ratings and reviews. In fact, they rely on them for a majority of purchases. However, the days of simple stars and paragraphs are long gone. The use of ratings...

• Downloads: 522

For Sales Enablement Professionals

Report:The 15 Rules For Cracking The SMB Market

New SMB Realities Require New Go-To-Market Approaches

As big as the small and medium-size business (SMB) market is, both in terms of sheer numbers and IT spend, only a handful of tech vendors have penetrated it with what can be deemed success. Based on...

• Downloads: 1498

For Customer Insights Professionals

Report:Preparing For The Intelligent Enterprise: A Blueprint For Market Insights Professionals

Why Market Insights + Customer Intelligence = Competitive Advantage

Companies now have more data on their customers than ever before, from surveys to social media, web analytics, and transactional data. However, most firms lack the structure and process to translate...

• Downloads: 875

For CIO Professionals

Report:Services-Led Solutions Reshape The Security Market

Redefining Your Competition, Partners, And Value Proposition When Everyone's A Security Vendor

The IT security market is about to undergo a significant transformation toward becoming a services-led market. Several disruptive trends are overwhelming end user IT security practices, and the...

• Downloads: 831

For CIO Professionals

Report:Sizing The Cloud

Understanding And Quantifying The Future Of Cloud Computing

Building a solid cloud computing strategy and business plan requires insights into the future market size and growth dynamics of this still complex market. In this report, Forrester provides a global...

• Downloads: 5084

For Sales Enablement Professionals

Report:Demand Insights: The SMB Hardware Infrastructure Market

SMBs' Plans For Servers, Storage, Virtualization, Form Factors, And Cloud Computing

Suppliers of infrastructure hardware to small and medium-size business (SMB) buyers are poised for better times, given plans by SMBs to upgrade their software and associated hardware infrastructures...

• Downloads: 569

For Marketing Leadership Professionals

Report:Getting Product Ideas Past Stage One

Why The Validation Process Is Critical To Product Strategy Success

"Ideate" is the first stage in the product development cycle; it's a time when product strategists gather ideas for new and innovative products and services. Before moving on to subsequent phases,...

• Downloads: 473
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For CIO Professionals

Report:US Tech Market Outlook: Q1 2011

Building A Springboard In 2011 For Even Stronger Growth In 2012

While overall US tech market growth of 8.0% in 2011 will be a bit slower than the 8.9% growth in 2010, this year will still be a bright year for tech vendors. Yet, based on their own revenue...

• Downloads: 1059

For Application Development & Delivery Professionals

Report:Global Banking Platform Deals 2010

Some Banking Platform Vendors Mastered The 2009 Storm Smoothly

Forrester surveyed 23 vendors of globally deployed banking platforms on their 2010 deals. Considering participants of both the 2009 and 2010 surveys, deal volume of the top 10 vendors increased by...

• Downloads: 762

For Infrastructure & Operations Professionals

Report:Market Overview: Cloud-Based Email Vendors

A Look At The Players And The Criteria You Should Use To Differentiate Them

Infrastructure and operations executives have shown a tremendous interest in the cloud to provision email and collaboration services to their employees. Why? Cloud-based email and collaboration can...

• Downloads: 1285
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