About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
Some Banking Platform Vendors Mastered The 2009 Storm Smoothly
Forrester surveyed 23 vendors of globally deployed banking platforms on their 2010 deals. Considering participants of both the 2009 and 2010 surveys, deal volume of the top 10 vendors increased by...
Using Social Computing To Collaborate With Customers In New Ways
The social web phenomenon — which Forrester calls Social Computing — forces business process professionals to expand their thinking about how their companies can and should engage with...
Data Archiving Is A Flexible Technology That Delivers Many Use Cases
With growing data volume, increasing data security breaches, and complex application-performance issues, most enterprises today face significant data management challenges. Keeping inactive data...

Best Practices In Customer Service Social Media
Most people know Intel as a provider of microprocessors for large manufacturers such as Apple, Dell, and HP. However, a large proportion of Intel's business comes from an elaborate network of...