Forrester

For Enterprise Architecture Professionals

Report:The Forrester Wave™: E-Signatures, Q2 2013

Electronic signatures are gaining momentum and becoming an increasingly popular topic of inquiries by Forrester clients. In retrospect, today's e-signature users will be seen as early adopters...

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For Application Development & Delivery Professionals

Report:The Forrester Wave™: Order Management Hubs, Q3 2010

Oracle EBS And Sterling Commerce Lead, With SAP, Oracle Siebel, And Microsoft Close Behind

In Forrester's 112-criteria evaluation of order management hub (OMH) vendors, Oracle E-Business Suite and Sterling Commerce led the pack among the Leaders because of their ability to support both...

• Downloads: 1319
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For Application Development & Delivery Professionals

Report:The State Of The Document Processing Services Industry 2011

Managed Print Services Show Steady Growth

Business process professionals continue to recommend that organizations outsource non-core and declining document-intensive processes. At the same time, acceptance of outsourced document processing...

• Downloads: 1221
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For Enterprise Architecture Professionals

Report:Address The Complex ECM Landscape

Landscape: The Content Management Playbook

Information workers struggle under increasing volumes of varying types of content. Historically, enterprise architects have taken a product-specific approach to their enterprise content management...

• Downloads: 595
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: Multichannel Capture, Q3 2012

Vendors Move Toward Mature Service Offerings

If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients...

• Downloads: 612
• Comments: 1

For Enterprise Architecture Professionals

Blog:Xerox Corp. Acquires WaterWare Internet Services : Will Have Meaning for Meaningful Use

WaterWare  will add  more software development and consulting services to Xerox  which is always a good thing but more importantly, WaterWare  has the Aquifer EHR electronic...

For Enterprise Architecture Professionals

Report:All Form Solutions Are Not Created Equal

Demand For Web Self-Service And Standards Drive Market Transformation

In 2006 Forrester identified Adobe and IBM as the clear market leaders in e-forms. At the time, e-forms emerged as the critical component to replace paper, leading to the digital forms of today that...

• Downloads: 532

For Enterprise Architecture Professionals

Report:Use Dynamic Case Management To Attack Untamed Processes

Forrester recently conducted a deep dive into dynamic case management (DCM) usage by interviewing 50 companies implementing these solutions. Concurrently, we evaluated 10 DCM platforms for the...

• Downloads: 458

For Enterprise Architecture Professionals

Report:Find Your Transformation Edge

Ask Hard Questions About Business, Process, And Technology Best Practices

Business process pros live at the intersection of business and technology and bring process methodologies, business knowledge, and technology insights to business transformation initiatives. Finding...

• Downloads: 506

For Enterprise Architecture Professionals

Blog:Dynamic Case Management — Do Enterprise Architectures Realize The Potential?

The answer is a simply no. I’m finding that enterprise architectures are not well-grounded in this emerging area. Many enterprise architects, and particularly those who focus on...

For Enterprise Architecture Professionals

Report:Insurance Claims: A Classic Untamed Process

Taming The Insurance Claim Experience

At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims processing;...

• Downloads: 439

For Enterprise Architecture Professionals

Blog:Lexmark Joins The BPM And Dynamic Case Management Markets

Lexmark International acquired Netherlands-based Pallas Athena and will combine the company with its recent acquisition of Perceptive Software, a fast-growing ECM provider. Together this is a very...

For Enterprise Architecture Professionals

Report:Best Practices: Developing An ECM/BPM Strategy

Business Process Improvement Also Requires Improved Content Management

Over the past two years, we have synthesized best practices for developing an enterprise content management (ECM) strategy from 20-plus in-depth ECM strategy reviews, numerous workshops, and more...

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For Application Development & Delivery Professionals

Report:Customer Experience Drives E-Signature Adoption

No Waiting, Happy Customers, And Better Compliance

Electronic signatures are gaining momentum among businesses of all shapes and sizes due to accelerating consumer technology and the need to reduce both transaction costs and the time to close...

• Downloads: 446

For Enterprise Architecture Professionals

Report:Dynamic Case Management: Definitely Not Your Dad's Old-School Workflow/Imaging System

Many business process and content and collaboration professionals, and the vendors that support them, think that dynamic case management (DCM) is a newfangled marketing term to describe an old,...

• Downloads: 671
• Comments: 1
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For Enterprise Architecture Professionals

Blog:Adobe Enhances E-Signature Position With EchoSign Acquisition

Electronic signatures are gaining momentum and becoming an increasingly popular topic of discussion among Forrester clients. In retrospect, today’s e-signature users will be seen as early...

For Enterprise Architecture Professionals

Blog:Business Needs To Take A Moneyball View On Performance

I recently finished reading Moneyball, the Michael Lewis bestseller and slightly above-average Hollywood movie. It struck me how great baseball minds could be so off in their focus on the right...

For Enterprise Architecture Professionals

Report:Save Money, Go Green, And Be A HERO By Shining A Light On The Office

An Empowered Report

In most organizations, printers, fax machines, and scanners seem to magically multiply without human intervention. Although companies often don't count the cost, the amount of money they spend...

• Downloads: 302

For Application Development & Delivery Professionals

Report:Empower Customers And iWorkers With On-Demand Customer Communications

An Empowered Report

Too many enterprises communicate with customers using antiquated approaches. After all, smart devices, pervasive video, and social media have given new power to customers and citizens —...

• Downloads: 624

For Enterprise Architecture Professionals

Blog:Big Data, Analytics, And Hospital Readmission Rates

The US government will start tracking hospital readmission rates. Why? Because we spend some $15B each year treating returning patients. Many of these would not need to return if they followed...

For Enterprise Architecture Professionals

Blog:Tom Seaver On Performance Management

OK, a bit of a stretch here, but I did spend 15 minutes one-on-one with the great hurler last week at the Xerox analyst conference at Citi Field in New York. And thankfully, the Mets were not...

For Enterprise Architecture Professionals

Report:Trends In Mobility, Cloud Computing, And Analytics Shake Up ECM

Vision: The Content Management Playbook

Successful management of content throughout its life cycle has never been more challenging. Customers and employees, operating in a social, mobile world, expect easy mechanisms to create and consume...

• Downloads: 733

For Application Development & Delivery Professionals

Report:Empower Customers By Transforming Business Processes

A Roundtable Discussion With Forrester Analysts

Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to buy from, and high expectations about customer...

• Downloads: 919

For Enterprise Architecture Professionals

Report:Business And IT Impact Of BPM Excellence

A business process, at its highest level, is any activity that helps an enterprise achieves its goals. Packaged and industry-specific applications form the transactional backbone of most critical...

• Downloads: 604
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For Enterprise Architecture Professionals

Report:Develop A Content Management Strategy

Strategic Plan: The Content Management Playbook

Enterprise architects (EAs) need a solid content management strategy to document their firms' choices in a time of disruptive business and technical change. While it's possible to frame content...

• Downloads: 745
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