Denee Carrington

Senior Analyst serving eBusiness & Channel Strategy PROFESSIONALS

Denée's research covers payments as products, including the future of payments, mobile commerce, customer payments needs, behavior, driving adoption, business models and profitability, and portfolio management.

Previous Work Experience

Prior to joining Forrester in January 2012, Denée gained more than 20 years of experience in the payments and telecom industries. She spent eight years at American Express, where she launched several card and mobile products and developed partner marketing strategies. Prior to that, Denée spent more than 10 years as a practitioner and consultant in the interactive and enterprise product development space at AT&T Wireless, Accenture, and with tech startups.

Education

Denée holds an M.B.A. from the Ross School of Business at the University of Michigan and a B.A. from the University of Puget Sound.

Denee Carrington's Research

  • For eBusiness & Channel Strategy Professionals

    Report: Brief: Why Your Customers Still Use Paper Statements

    Electronic statements (eStatements) aren't a new concept to US consumers or billers; however, some industries such as utilities, life insurance, investments, and government lag behind. Despite y...

    • Downloads: 78
  • For eBusiness & Channel Strategy Professionals

    Report: Brief: Reduce The Burden Of Interchange Fees For Low-Cost Content Online

    Digital micropayments, or low-value online and mobile transactions, are becoming a topic of interest as more eCommerce firms consider adding lower-cost goods, services, or content to their set o...

    • Downloads: 71
  • For eBusiness & Channel Strategy Professionals

    Report: What You Need To Know About Mobile Payments In China

    China has the world's largest mobile phone market, with both smartphone penetration and mobile Internet adoption surging. Online retailers in China are seeing rapid growth of traffic and sales f...

    • Downloads: 235
  • For eBusiness & Channel Strategy Professionals

    Report: Bitcoin: Some Parts Brilliant, Some Parts Sure To Bomb

    Bitcoin has attracted significant attention in recent months from entrepreneurs, journalists, consumers, merchants, and government entities. eBusiness executives, especially at banks and retaile...

    • Downloads: 274
  • For eBusiness & Channel Strategy Professionals

    Report: Craft The Right Digital Wallet Strategy For Your Financial Institution

    Digital wallets are poised to transform the way consumers shop and pay retailers, restaurants, and service providers. Early wallets are enabling the convergence of offers, coupons, loyalty, and ...

    • Downloads: 458
  • For eBusiness & Channel Strategy Professionals

    Report: US Mobile Payments Forecast, 2013 To 2017

    Innovation and competitive disruption in mobile payments continued at an accelerated pace throughout 2012, but consumer adoption lagged behind the industry hype. Over the next five years, US con...

    • Downloads: 1498
  • For eBusiness & Channel Strategy Professionals

    Report: Three Disruptive Payment Trends In 2013

    As we charge forward into 2013, the consumer payments industry will experience heightened competition and new challenges to the status quo. There are many forces reshaping the world of payments....

    • Downloads: 1385
  • For eBusiness & Channel Strategy Professionals

    Report: Why The Digital Wallet Wars Matter

    Digital wallets will transform the payments ecosystem. They are the subject of much discussion in 2012, as product strategists from startups, mobile operators, financial juggernauts, and giant r...

    • Downloads: 1508
  • For eBusiness & Channel Strategy Professionals

    Report: Market Overview: Global Payment Service Providers 2013

    Globalizing your eCommerce business isn't just an option anymore — in many cases, it's an imperative. However, winning global customers' online spend often means adapting to local preferre...

    • Downloads: 787
  • For eBusiness & Channel Strategy Professionals

    Report: Understanding Digital Wallet Options For Your Business

    Digital wallets are poised to transform the way consumers shop and pay retailers, restaurants, and service providers. Early wallets are enabling the convergence of offers, coupons, loyalty, and ...

    • Downloads: 665
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