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Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

Previous Work Experience

Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).


Education

Derek completed the Early Growth Program at London Business School.

Research Coverage:

Business Process Modeling, Business Transformation, Case Management, Complex Event Processing, Customer Relationship Management (CRM), Digital Business Architecture, Enterprise Architecture Practices, Packaged Applications, Program & Project Management, Staff Development, Training & Succession Management, Strategy, Planning & Governance of IT, Workflow

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16 results in Everything

  • IT Measurements
  • Application Development & Delivery

  • For Application Development & Delivery Professionals

    Report:Benchmarks For CRM Selection And Deployment

    Size Up Your CRM Initiative Compared Against 99 Projects

    William BandAugust 26, 2010

    How does your customer relationship management (CRM) project compare with those at other organizations? Forrester surveyed 99 organizations that are using one of 19 leading CRM suite solutions to...

    • Downloads: 1031

  • For Application Development & Delivery Professionals

    Report:The Six Most Meaningful Metrics To Prove And Improve App Dev's Business Value

    Speak Your Business Partners' Language To Show And Grow Your Worth

    Dave West, Mary GerushMay 03, 2011

    The business/IT divide still exists in many organizations, and bridging that gap is difficult if you can't demonstrate the business value your teams deliver. It's past time to transition from...

    • Downloads: 1745

  • For Application Development & Delivery Professionals

    Report:Quantify The Business Value Of CRM

    Business Case: The CRM Playbook

    William BandMay 02, 2013

    Customer relationship management (CRM) initiatives must not only be technically sound but must answer the question, "What will we get for our money?" Application development and delivery (AD&D) pros...

    • Downloads: 141
    • Rating:

  • For Application Development & Delivery Professionals

    Charts & Figures:Customer Service Operations Track Success With A Balanced Scorecard Of Metrics

    Kate LeggettAugust 21, 2012

  • For Application Development & Delivery Professionals

    Report:Seven Pragmatic Practices To Improve Software Quality

    Incremental Changes Can Have A Big Impact On Quality

    Mike Gualtieri, Margo VisitacionAugust 11, 2010

    All software has bugs. Application development teams do the best they can to avoid and fix them. But developing quality software is hard. Why? Virtually all application development teams are squeezed...

    • Downloads: 1213

  • For Application Development & Delivery Professionals

    Report:Define The Right CRM Metrics

    Performance Management: The CRM Playbook

    William Band, Anjali YakkundiApril 10, 2012

    This report outlines the method for defining metrics as part Forrester's solution for application development and delivery (AD&D) executives looking to implement customer relationship management...

    • Downloads: 1268
    • Rating:

  • For Application Development & Delivery Professionals

    Report:BI On BI: How To Manage The Performance Of BI Initiatives

    Performance Management: The Business Intelligence Playbook

    Boris EvelsonMay 02, 2013

    Business intelligence (BI) is often defined as processes and technologies to manage business performance, with the ultimate goal of making more informed decisions based on real data, not hunches. But...

    • Downloads: 153
    • Rating:

  • For Application Development & Delivery Professionals

    Report:Establish Ongoing Processes To Assess Your Business Intelligence Maturity

    Assessment: The Business Intelligence Playbook

    Boris EvelsonJanuary 04, 2013

    Forrester's business intelligence (BI) maturity self-assessment model helps BI professionals quickly assess the maturity of their current-state environments. It also allows BI pros to benchmark their...

    • Downloads: 260

  • For Application Development & Delivery Professionals

    Report:The State Of Digital Customer Experience Technology, 2013

    Findings From Forrester's Digital Customer Experience Online Survey

    Anjali YakkundiMay 09, 2013

    Forrester recently surveyed 233 digital customer experience professionals with decision-making roles in digital experience (DX) technologies, asking them about their strategies for the coming 12 to...

    • Downloads: 216

  • For Application Development & Delivery Professionals

    Client Inquiry:Quality Assurance Surveillance Plan (QASP) And Metrics To Measure Service Provider Performance

    Margo VisitacionAugust 16, 2010

    Can you provide a list of sample metrics to use to monitor vendors during the course of a software development project? We would like to measure the performance of the vendor on an ongoing basis for...

    • For Application Development & Delivery Professionals

      Report:Introducing ADAM: Forrester's Application Development Assessment Methodology

      Use This Holistic And Actionable Approach To Drive Real Improvement

      Dave West, Mary GerushAugust 26, 2011

      Modern problems require modern solutions. As firms wrestle with transforming application development and delivery to embody business technology (BT), leaders require clear measurements to justify,...

      • Downloads: 792
      • Comments: 3
      • Rating:

    • For Application Development & Delivery Professionals

      Report:Implement Effective Customer Service Metrics

      Benchmarks: The Contact Centers For Customer Service Playbook

      Kate LeggettAugust 21, 2012

      This report outlines the method for defining metrics as part Forrester's solution for application development and delivery (AD&D) executives looking to implement customer service metrics. This report...

      • Downloads: 561
      • Rating:

    • For Application Development & Delivery Professionals

      Report:What Comes Next After Application Assessment?

      Application Assessments Are Only A First Step Toward Rationalization

      Phil MurphyJanuary 26, 2011

      Application rationalization is a hot topic for many applications professionals and also draws the attention of enterprise architects and CIOs. Most organizations begin by compiling an inventory of...

      • Downloads: 686
      • Comments: 2
      • Rating:

    • For Application Development & Delivery Professionals

      Report:Quantify The Tangible Business Value Of BI

      Business Case: The Business Intelligence Playbook

      Boris Evelson, Martha BennettMay 14, 2013

      As the demand for pervasive and comprehensive business intelligence (BI) applications increases, so do the complexity and cost of large enterprise BI implementations. Organizations must demonstrate...

      • Downloads: 2062

    • For Application Development & Delivery Professionals

      Report:Justify Agile With Shorter, Faster Development

      Business Impact: The Agile And Lean Playbook

      Diego Lo GiudiceFebruary 08, 2012

      This report outlines the business impact of Forrester's solution for application development and delivery (AD&D) executives looking to implement Agile and Lean. It is designed to help AD&D execs...

      • Downloads: 1075

    • For Application Development & Delivery Professionals

      Report:How To Get Ready For Change

      Put "People Change" Front And Center

      Claire SchooleyMarch 13, 2013

      Change management is an ongoing organizational process due to the continual change that characterizes today's business. The repercussions of not handling change well include lost revenue, lower staff...

      • Downloads: 312

    • For Application Development & Delivery Professionals

      Report:Digital Experience Delivery Maturity Assessment

      Assessment: The Digital Experience Delivery Playbook

      Anjali YakkundiMay 16, 2013

      This report outlines for IT professionals more than 100 essential practices for organizations looking to deliver their digital experience transformation strategies. It asks questions such as: Do you...

      • Downloads: 121
     
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