About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.
Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).
Derek completed the Early Growth Program at London Business School.
Evaluating Leading Providers Amidst A Category Redefinition
Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

Providers Driving Workplace Services In EMEA
Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

Preparing To Reorganize Work Is Key To The Effort
Many customers that are seeking the next threshold of value are interested in gaining the benefits of managed outcome relationships but are still struggling to execute the transition. Why?...

Invest In Innovation Governance To Overcome Suppliers' Hesitancy
Evaluating Leading Providers Amidst A Category Redefinition
Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...
Avoid Frustration By Changing Your Expectations For Cloud Providers
Forrester clients are often anxious to access the rapid provisioning and flexibility promised by providers of cloud technologies, but they too often languish in lengthy legal- and...

During the past two years, the initial exploratory interest by enterprise customers in cloud services has shifted toward more aggressive implementation plans, and the strategies of the global IT...

Applications maintenance pricing models are in flux. While many clients want to move beyond staff augmentation relationships, finding the right type of pricing to employ in the managed context can be...
Ongoing Management: The Services Sourcing Playbook
The market for IT services is evolving rapidly, and the tactics that sourcing and vendor management professionals use to select, negotiate, and manage supplier relationships must evolve with it. The...

Invest In Innovation Governance To Overcome Suppliers' Hesitancy
Forrester interviewed 40 customer references across 14 suppliers as part of the 2013 Forrester Wave™ evaluations of workplace services providers. Customers had nearly uniform praise for the...
Emerging Options Spawn Interest — But The Landscape Is Still Forming
SAP consumes millions of dollars in implementation spend and millions more in ongoing support and operations for many organization's IT budgets. Now, newer cloud and software-as-a-service (SaaS)...
We are implementing some new strategic applications and would like to determine whether we should place them in the cloud. Is it better to use separate suppliers or use a single cloud partner that...